Jiffy Lube

I have a 2008 toyota camry i have been using conventional on my vehicle since it was new. I have even taken my car to the dealership and they put conventional in my car. The guy i talked too told me very rudely that my car only requires a full synthetic 0W-​20. I asked him to show me where it said that and he couldn’t tell me where. Then he began to tell me he could not service my vehicle because i would be using the incorrect oil. They told me that i would have to go change my oil somewhere else.

What is the point of having a buisness if you are going to send them to your competition. This has happen to me twice while taking my gf car for service. Im guessing the place up the street will be taking your buisness now. Thanks JL

The service is fast and prices are reasonable, especially if you have a coupon. Here is my one point of caution; if you choose to come here make sure you know your factory service intervals. The technician performing the work brought in my nearly pristine air filter (nearly as clean and white as a wedding dress) to show me and told me that in spite of it being clean, that it should be replaced because it has 5,000 miles on it. When I disagreed and told him that was not the case, he never once recanted and told me that it needed to be changed at 5,000 miles, regardless of the condition. This is an all out lie for the intent of an up-​sale. Toyota recommends replacement every 15,000 or 30,000 miles based on use.
I brought it up to the manager who was apologetic and stated he would talk with the the service writer about the issue. I don’t appreciate employees who lie in order to increase their sales.
Buyer beware.

I had trouble with my battery on a Saturday before they were about to close and although James was busy, he still helped me out ASAP and helped me with a problem that was much simpler than I thought in a helpful, quick and efficient manner. Very genuine guy.

The service was awesome!!! Andres was so friendly and helpful. I will definitely go back.

$ 95 dollar oil change and greasy finger and hand prints on the cloth interior of my new car — gee thanks Jiffy Lube

It was a Sunday and I discovered my car was possibly burning oil. They jumped on it and saved the day. They were very knowledgeable and courteous I could not have asked for a better experience. I was impressed by the car knowledge of the young man who helped me and answered my questions in such a helpful, considerate way.

At the end of my service, they gave me a card with a mint attached, asking, «Did we Wow you?». Why, yes, you did!
I came in for an oil change on my BMW, after getting a crazy high quote from the dealership (where I had gone for every change while the service plan was in effect). I was trepidatious about going to Jiffy Lube, especially this store, where I’d taken cars in the distant past with mixed results.
They have obviously overhauled their service and I was not only given a first rate oil and AC filter change, but it was done quickly and with an air of professionalism.
I’d definitely go back!

Roger and his team were great. We got here pretty early on a Friday and there were no other customers. My boyfriend had worked at a place like this before when he was younger so he knew what needed to be done when he took his car in. Roger did everything right– his recommendations were right on point and didn’t try to upsell us with anything unnecessary. Definitely coming back for our next service.

Prior to performing service, Jiffy Lube pulls up a cars record, and then asks what type of service a customer would like. When they pulled up my record, the service person told me that with my previous service I had synthetic oil added, and that the bill for synthetic oils would be around $ 74. I clearly know that that wasn’t the case as I have the past two receipts from my service at a jiffy lube and both were conventional oil, not synthetic. I told the service person this and they stuck to the story that my previous oil change was synthetic.
Either 1) their computer systems or procedures for tracking a client’s service history is messed up, which in this case I would not want to use their service as they are keeping poor records on my car and wouldn’t trust any advice they have, or 2) they are lying. Either way, this is not the type of operation I want to work with.
This Jiff Lube location gets a 1 star from me. There are better oil change locations out there. I advise to go elsewhere.
UPDATE: Thankful that Jiffy Lube promptly followed up regarding this case and did seek to remedy the issue in a respectful manner. For that, I changed my rating from 1 star to 3.
I would change it to 5 stars if Jiffy Lube addressed the core issue though, and not just the symptom. The core issue is that Jiffy Lube doesn’t have a field that keeps an accurate record across ALL Jiffy Lube’s as to the type of oil a customer used during their previous service. Quite odd as this is the core function of their company — to service a client’s oil needs. Out of all data fields they capture, I would think that this is the one field that they would never want to mess up on. Their current process uses codes instead, which can vary by Jiffy Lube franchise.
Thus, Jiffy Lube, if you fix your record keeping, you’ll get 5 stars on future oil change experiences. Thanks.

Roger was excellent!
Did a great service on my car and served me excellent customer service.
Also, was very honest about what I needed on my car and did not try to sell me anything I did not need.
I will return because Roger was so awesome!
Thank you!

I’ve always heard bad things about Jiffy Lube oil changes — deceptive work, etc. But my experience this week was nothing but good.
I was in a bind. I usually take my car to a dealership for maintenance but service takes 2 – 3 hours for a basic oil change. My car was well over its mileage for oil so I opted for Jiffy Lube.
To Good:
— The service was prompt and informative. If anything, I got too much information about factory recommendations, etc. I just needed an oil change!
— Free refills. I can bring my car back to top off cleaning fluid or oil — free of charge.
— The staff was incredibly friendly.
The Bad:
— The expense! Granted, I upgraded the oil used. But the oil change that usually costs $ 40 totalled nearly $ 90 at Jiffy Lube, even with the Unilocal discount.
Best of all, my car has been running exceptionally smoth ever since this service. I might go back to Jiffy Lube (expenses and all) just to get this same upgraded oil!

Well, there are two Jiffy Lubes on Thousand Oaks blvd, first one we went to was out of the oil we needed! What?! So we went to this one which is located on Thousand Oaks blvd and Erbes road. We Will definitely go back. Quick service, didn’t try to sell us extras and vacuumed the interior. Thumbs up, we will be back!

I was left waiting around for 45 minutes before anyone checked me in. Two cars that came in 20 minutes after me got their cars before I did and all I needed was a basic oil change. I will be sticking with Valvoline for quick and easy service.

Don’t go there! Wish I had read the posts before going. Went down the street to SynFast oil change instead!!! Jiffy Lube was and continues to be crooks !
Looks like Jiffy Lube protested my review and Unilocal requested that I be more specific… so here goes:
I went in with a friend who is undergoing chemo and needs a car for transportation. The jerk at Jiffy Lube told him he couldn’t do the oil change because there was a wheel alignment problem and refused us service! Complete and utter shock. We did go down the street to SynFast on Thousand Oaks Blvd. and they helped us.

My Wife and I brought our car in for an oil change today and there was still something wrong with the engine. The mechanic hooked it up to the computer and worked on it for several hours trying to find the problem. When they discovered it was an electrical problem that he couldn’t fix there was NO CHARGE for the labor!!! We couldn’t Thank Them enough.
Most people will rant about their bad experiences and never really share their Great Experiences. This was a Great Experience that you rarely ever see anymore.
THANK YOU GUYS FOR ALL YOUR HELP — YOU ROCK!

Had an uncomfortable experience here. I pulled up and a 60+ year old man gave me a strange smile and asked what I needed, and I said a standard oil and made a swiping hand gesture while I said the word standard, to suggest that that was ALL i wanted (did not want to be pressured to get additional services). This man laughed, copied my hand gesture, and repeated what I said in a mocking tone. Totally felt like he was being sexist making fun of me because I was a woman at a car repair place. Drove away pretending I didn’t have time because I did not want to give them my business

AVOID AT ALL COSTS. Jiffy lube is THE WORST. They just tell me my car requires synthetic oil when my mechanic and autozone say regular oil is fine. This is the second jiffy lube that has done this. Then they say they don’t have regular oil. Haha, that’s insulting if you think I’d believe that. So, if they tell you your car requires synthetic oil you’d better make sure before you spend $ 99.

Juan and his team at the JL at 1695 T.O. Blvd are truly professionals! I’ve been going to this Jiffy Lube for over ten years! They’ve informed of issues on my car that could have put my family and I at risk, when I’m in a hurry they really kick it in gear and they do a great job! I couldn’t recommend Juan (Carlos prior to Juan) and his guys more! I trust them. They are respectful, knowledgeable and really nice guys. They take amazing care of us and we’ll continue going their because they’ve earned our business!
Aaron

Great service, clean facilities. Justin, the manager, was attentive and kind to all the clients and staff AND there was a bunch of customers today. I will come back here!