Firestone Complete Auto Care

Now that I run a small business (fixing cars) Bradley is always first to help me when it comes to my customers needs. Weather it’s getting tired at a great price or alignments done because I’ve just replaced suspension parts. He’s always on time and ready to go when I call.
Thanks Bradley! Keep up the amazing service!!!

Expect an hour wait even when you call in advance but I typically walk out and head to another Firestone for tire rotations. The Firestone behind The Oaks mall is always better customer service but expect a wait even with an appointment. See you on the next rotation!

My husband had to get a punctured tire repaired. His dad recommended firestone on E TO Blvd.
Everyone at the repair center was professional and helpful. No hassles. Punctured tire repaired at $ 18.99 in under 45 minutes.
(Written by husband)

My family has been working with this Firestone for 20 years plus. The newest manager, Bradley is simply wonderful. We have three high end cars and our daughter’s Scion. Bradley and staff are expert, knowledgeable and Terrific!!! We simply leave our car (s), receive a phone call upon completion and we are once again safe on the road.
Keep up the great customer service and stellar repairs! We appreciate you. Thanks to all.
Kimberly

Bradley is professional and cares about customers, thank you for providing the best service for my car. I bought tires and had an oil change, will be back for my breaks.

This was my first time at this or any Firestone location and it was great! I blew a tire in the area at about 5:15pm, and on a Sunday. Of course I had a full size tire attached to my car but I drove over a nail with it recently. I called AAA for a tow to the nearest location that would repair a tire with a nail in it. The closest place was actually Pep Boys. Pep Boys closed at 6 so I called ahead to make sure they could help me out and let them know that I was coming. They answered the phone saying that even though they close at 6 they refuse to help me if I come any later then 5:45. Don’t state that you close at 6 when you won’t help people that come in before your «closing» time. Because of what I was driving I had to wait a little longer for a flatbed. Worried that I won’t be able to find a place because it’s getting late on a Sunday, I said I would try Firestone because it was the next closest option and after that it would be to late. When I called Firestone I believe Cam K answered the phone. My boyfriend and I explained are situation and it was such a relief to here him say that it was no problem and that they would take care of us. We were running later then what was expected and THEY STAYED OPEN FOR US. Wow. When we arrived Cam and Robert were there to greet us without any hostility. I have never been to an auto shop with such awesome customer service. They didn’t know this but I have a trip later this week. And I have been running around like a chicken with it’s head chopped doing errands, getting all my homework done for this week and next, while also picking up hours at work to pay for it all and then this happens on my way home from errands. By giving me 30 mins of there time they saved me a day which I really needed. I absolutely will be returning here, they helped me out when they didn’t have to. I trust that this place actually cares about there customers and will have there best interest at heart. Thank you again Cam K. and Robert your awesome!!!

Very honest and quick service. I needed my car inspected for Über and they performed the service before the time they said it would be done. Great job. I will go here next time.

Had my brother take in his vw for wheel balance and walked out with a stripped lug bolt. They blame that’s how it came out looking at the lug bolt only the tip is stripped and when I try to drive in the bolt into the hub it goes in at an angle. All I wanted was to get a hold of a manager, the kids that work behind the counter are very unprofessional, Every time I called the manager wasn’t there! All they had to do admit fault it and replace the hub.
Go there if u want them to break ur car! I’d never go there again.

I got a full alignment without a coupon. Asked the manager to work with me on the price and he did.
My car is driving as straight as an arrow. Earlier, I walked away from Bob’s Aligment (Boykin Automotive) from right down the street. Asked Boykin Auto to work with me on the price and they stated that there had been some recent changes on alignments and that was the best price… Thanks. I will continue to go to Firestone

Takes too long and wouldn’t recommend coming back. I called to see if there was a wait for an oil change. They replied there wasn’t any wait, and when I got there there were cars parked everywhere and time was very valuable to me at the time .
A manager named Bradley insured my car will be ready in 45 ~ to an hour. Fine. Excellent I said.
I return 45 minutes and my car hasn’t even moved from where I parked it. .. Fantastic .
I decided to walk in to show that they haven’t been doing what they were suppose to. My presence made the manager realize my car hasn’t been moved … He starts yelling at he mechanic. Unprofessional and poorly handled. F-​.
Terrible. You don’t yell at your mechanic for your mistiming. Such high hopes and good vibes turned to shit. Then the manager decides to throw a little attitude, cool. Never coming back here and i immediately pulled out my weapon. And cocked it and Pressed the Unilocal button. Prolly a nice guy though… but not fit for his position. Maybe I’ll try coming again for a better experience, but prolly won’t. Disappointed and wasted precious time.

Trust in these guys to help you out. The girlfriend and I were on our way south when our car absolutely died on us that night. After sleeping in a parking lot we got towed by AAA to Firestone, which happened to be the only place open on a Sunday. We needed a new Catalytic converter in order to get on the road again and the staff drove an hour away to get the part, and installed it all in one day for a reasonable quote. Talk about service! Thanks Anibal, Bradley and the rest of the staff for being great!

I have always loved this store and have been a happy customer here for years. I have been helped by some fantastic managers such as Jackson and Ron from several years ago.
But now there is a new manager named Bradley. I have received absolutely terrible service from him and I will be having my cars serviced elsewhere from now on.
Last week I was told that a battery that I needed would absolutely be delivered to them by no later than noon. So I arrive at 12:30 to give them a little cushion but the battery still hasn’t arrived. Ok, so things do happen so I decided to return another time.
I returned today for that same battery pulse an oil change, alignment, tire rotation and wheel balance. After waiting around my car is finally ready but when I arrive they didn’t do the wheel balance and couldn’t have it done for another three hours.
So now I have to return in two days and sit around for another hour waiting for them to do what should have been done tomorrow.

Been to this location several times in the last year, and each time the service I’ve received has been exceptional.
They’ve contradicted the advice I’ve got from the local dealer, which has saved me money. They’ve found deals and offers for me which again, has saved me a few dollars. The work done on my car has been performed completely and thoroughly. And the staff there seem cheerful and friendly; another unexpected discovery for an auto shop.
It’s nice to find and automotive repair and maintenance shop that actually exceeds expectations and delivers. The staff and management of this particular location should be congratulated.
Highly recommended.

Been here a couple of times and the guys are always helpful. Just went in to get an oil change, but they were fully booked, so they called another location to see if they could fit me in. They couldn’t, so the person helping me offered to add some oil until I’m able to come back. Super helpful! Will make an appointment next time ;)

Everyone was working steadily on a Sunday, they fixed a flat for me then realized I had another tire with a nail in it that was losing air. They fixed that too. Friendly and professional, waited a while but considering the day and I didn’t have an appointment, it was worth the wait. Thank you

My car was ready to give up. She barely started when I turned the ignition key. I figured it was either my battery, or the starter. I was in a pinch to get my car diagnosed and make it into work on time. The employees at Firestone quickly diagnosed my car, pushed it into the service garage and replaced the starter. This was all under 3 hours. Thank you Firestone team for quickly getting me back on the road with peace of mind!

Prompt service with great deals on pricing. They were able to squeeze me in for an oil change and brake check. Didn’t try to gouge me for more money, honest, quick and friendly.

The new manager Jackson is great! We brought in our crv for a complete inspection and oil change. The manager told us it would take a few hours and asked one of his employees to drop us off at home instead of waiting at the shop. When out car was ready they called us and picked us up again to bring back to shop. Did a great job on our car. We’re completely satisfied! Two thumbs up!

I went by last week to see about getting a tire repaired (to last until I was ready in a month or so when I was going to get new tires)
Firestone dude walks out to my car, mutters something about getting someone else to look, then walks off. Never saw him again.
I don’t expect people to kiss my butt at all, but c’mon here.

Ripoff.
I randomly blew out my tire today, so I put on the spare and went to get it fixed asap.
First stop firestone, never used them before. I didn’t take a look at my tire size before going in so, me and one of the reps went out and got it. My two options for the 255÷55÷17 were $ 217 and $ 196. I used to have 22″ wheels on my truck and would get toyo proxys up the street for $ 200 including balance and install– ripoff. I wasn’t going to bother negotiating as that just turned me off this store completely.
Went up the street to discount tires, $ 108 out the door with tax, balance all of it.
I waived at firestone as I drove by 15 minutes later for half the price and a job well done.