Janss Mall Touchless Car Wash

Wish I could give them a zero star ! Can’t believe I tipped the guy $ 10. He did a good job on driver’s side but he didn’t even wipe the waters on the passengers side. Mirror and the door. Sucks.

Not impressed. My husband took his Infiniti in and they didn’t really wash all the areas of the car properly and didn’t get the leaves out of the trunk area that had accumulated :(unfortunately when he opened the trunk all the dirty, muddy leaves tumbled out and left traces of mud and dirt on his freshly washed car. It’s pretty pricey given that it’s not a hand wash and no wax or armor all on the tires. Oh yeah and they stole the plastic caps off of his tires… really?! Who does that?! But maybe we are too picky since we are from the valley where a good hand wash, wax with armor all costs about $ 16

So I came here and they detailed my car when I visit family on weekends I usually come here, so my car was SUPER dirty so it had to go through the machine twice lol but after– the rubber holding down my windshield came loose and was flapping everywhere I drove. I went back the next day and explained what happened… And the manager was so NICE they took my car back and sealed it with silicone for me. Free. They are amazing people and do a great job. Thank you so much for your amazing service!

Literally the WORST car wash I have ever been to. Didn’t get the dirt off of my car on the outside and apparently they were too lazy to vacuum leaves off of the floor or wipe the inside of the car at all. They wouldn’t even give me my money back or do it again! Unbelievable.

I use this car wash on a regular basis, and have for years. I buy their coupon books around the holidays and use them all year long. it’ a good deal. i am always treated promptly and have been happy with the outcome. My car’s interior is always full of dog hair, and they do a good job of getting it all vacuumed up and my car arrives at the :“other side” clean on the outside and in.

Disapointed! I have been going here for years and generally get the basic car wash. Today I decided to get the car Detailed and I should have saved my money. I was left with a dirty car that didnt even get a basic vacuum. Debris all over the place. Had to finish it myself with my wet dry vac. Will have to find another place to go in the future.
The Manager made every effort to fix what went wrong the first time which I appreciated.

Not sure how people can hate on this place. Exceptional, quick service — I have never been let down here. The workers will try to up-​sell you (it’s their job) but just stay firm on what you want, and there won’t be any problems.
I’ve been getting my car washed here for years and will continue doing so. They do a great job, and for only $ 16.99, they vacuum out your car, and hand wash/​dry the car. Great service and great results! I’m impressed. Been to other carwash’s and have never left happier than I have here!

Truly disappointing car wash. I own a brand new black car and after recent rains decided to get a wash while wife shopped next door. Car was not clean on the outside. Hard water spots everywhere, water left in mirrors, door jambs not wiped down. After getting home, I had to practically detail the car again to wipe off all the spots the car wash folks missed.
For the price they charge, the service this place provides in return is really unacceptable.

I had an unexpectedly Great experience here! I usually get my car washed elsewhere but was in town & needed a quick wash. I opted for the exterior AND interior! I really love this location… its conveniently located next to shopping & restaurants, therefore your able to drop your car off while you go shopping or grab a bite to eat. Just let the guys know that you’ll be back in a bit & ALL IS FINE! So I dropped my car off and went to grab lunch… by the time I came back, my car was waiting for me & looked AMAZING!!! I was so pleased! And then after a few days went by, I noticed that my car STILL looked AMAZING (Sooooooooooo Shiny)!!! And so I later found out that they use a wax spray that fights against all of the harsh elements that dirty up our cars daily! This wax really works because my car truly Gleamed & Shined for days after, I just loved it!!! Thank you Guys at Janss Touchless Car Wash!!! My car loves you!!!

Spent $ 30 for the top tier wash. The car was not clean at all, inside or out. I have spent about half that price and received a better cleaning at other car washes. I would stay away.
I will give them an extra star because they contacted be to try to remedy. However, this is the 3^rd wash I have had with the same results. I had to finally say something. The prices have gone way up and quality has gone wayyy down.

Got out of there pretty quick which was nice, but WAY too expensive, not the nicest, or the best car wash. Rather average overall.

I’ve been going here for a while. Most of the time the staff at the front haven’t been the friendliest and probably shouldn’t be working in a position requiring customer service. Seems like you’re annoying them by making them have to work.
But once you get past that, the men that are out there washing your car are fantastic. They work hard and they are always so kind during the brief interaction I have with them. They stand out there in the hot sun for hours and will still manage to joke and be friendly.
So 1 for the up front staff and 5 for the other guys.

Eh. If it’s not too far out of the way, drive to the Westlake location – same company, much cleaner cars. The whole touchless thing, while clearly a selling point for some people, for me just means my car doesn’t get as clean. I’m usually not super satisfied with the washes here.
A couple times a year they offer a special for pack of 5 standard washes at a discount. If you’re going to come here, get that or consider the monthly package for unlimited washes (depending on how often you get your car washed).

Been going to this car wash place for years, maybe they recently changed the management, they are getting worse and worse, they try to sell you a more expensive service every time you go and you will NEVER get what you pay for. I just paid 50 dollars for a car wash, and the car ended up look messier than before. With all kinds of finger prints and dirty marks on the seat! Hate this place

This place is trash, do not come here. They ran my car thru the wash and it was just as dirty! They dry it with towels that have glass cleaner and it scratches your cars. Don’t waste your money here!

Had a ultime a car wash, it is not ultimate wash, it is ordinary wash. It is good if doing an ordinary wash. When package was offered they said it will be completely cleaned interior and exterior. But after wash I can see trunk was not cleaned, which they claimed as shapmoo all mats. Wind shield below wiper still has some dirt. Windows have white stuff don’t know what it is, have to wash it on my own. I had specifically asked to clean some interior door parts, but still they are untouched. Headlights have water markings.
After making a review got message from manager and got my car cleaned again. The job was complete in second visit.

I just got their «best value/​deal» $ 29.99 wash this morning at 8:15ish am…
Boy what a waste of $ 30 that was…
Not only are my windows full of streaks and cloudy (like perhaps the towels they used were dirty to clean them with) but to my surprise, the entire back of my van was not cleaned or vacuumed! But I didn’t notice until I got home to put my car seats back in.
I just uploaded pictures to prove what they left in my van. Trying to figure out how to attach them in here. Needless to say I am not a happy customer what so ever and sad I just wasted $ 30 plus tip on a piss poor job.

This is not a car wash. It’s a car wet. 30 bucks for water spots and a piss poor dry job. Stay home and take a hose to your car and towel dry it yourself. Horrible job! They must pray off the old folks home down the street by the old city hall. Should have taken pictures so all helpers can see what a horrid job they do… So upset I called them and the lady Just got of the phone with says (I need to tell them to put tire dressing on my 30 dollar car wash and tell them how to dry a car?) NEVER AGAIN!

These guys kick ass here! They’re very hard workers and always do a great job! I’ve noticed the last few times I’ve been here they have been very short of staff which in turn causes these men to not to as well of a job as they normally would because they are swamped with cars!!! None the less I will continue to go here and I hope to see more staff in the future

I bet you are going crazy trying to figure out why there are many 5-​star reviews, as well as many 1-​star reviews, without much in between. How is this possible? Shills? Obnoxious competitors? The correct answer is: I can honestly understand both sides. The short explanation is, «This can be a good car wash if you are careful and supervise what’s going on.» The long answer is below…
First off, it’s important to know that there are no great car washes in the Thousand Oaks area. None. Zero. Zilch. All of them are flawed. So even if you hate this car wash, you’re not going to be much happier anywhere in the immediate area.
I will address the negative comments one by one, with my own numerous experiences that span from about 2011 – 2015.
Is it expensive? Yes, but you can get a coupon from their website for 50% off their best wash, so the value is not bad at all.
Do they scratch/​damage your car? No. I have never seen that occur in the hundreds of times I’ve been there, and I have expensive, pristine-​looking cars. It’s a hand wash, by the way. The machine sprays water, but there are no brushes, and the drying/​finishing touches are done at the end by human beings.
Do you sometimes get screwed when you buy the best package, and find that they give you one of the inferior ones instead? Sometimes. I don’t believe it’s intentional. I think idiots are operating the controls and often confuse the «#1» and «#2» washes. Just watch for the 3 flashing big lights and listen for the «car wash» song. If that doesn’t happen, go complain and they will run it through again properly. This doesn’t happen too often, but it has occurred 3 times to me in the past 6 months, so I’m not sure what to say.
Do they leave streaks on the windows? Sometimes. You need to watch the guys drying the car and cleaning the windows, and make sure it looks good before you drive away.
Is the exterior perfect after the wash? Usually, no. However, if you stand with the guys drying/​finishing the car, just point out anything that got missed, and they will take care of it.
Do they do a bad job vacuuming inside? Seems fine to me most of the time, but again, if you see that they blew it, just have them fix it before you leave.
So basically if you babysit the guys drying/​finishing the car, and if you inspect the car yourself that the wash was done properly, this can end up being a good wash for a reasonable price.
Is this ideal? No, but I haven’t found a better option in the area, so this is still where I go.