Hampton Inn & Suites Thousand Oaks, CA

Overall, the room was clean as expected. However, the staff was not friendly or courteous. I stayed here during Cal Cup with my daughter for 3 nights. I requested a 1:00 P.M. Check-​Out and was denied. They said they could accommodate 12:30 due to the fact that there are a lot of people checking out today. Carmen, the front desk representative was rude and didn’t care why I needed the extra hour for checkout. I tried explaining to her that by me checking out later it should be better for the front desk so then not everyone is checking out all at once (11:30 to 12), but she continued to be rude.
I understand that she is only doing her job, but requesting a later checkout on Memorial Day is very common. Bottom line, service overall was not good and Carmen was extremely rude. I suggest that she work in another field because it appears that she has no sense of what «customer service» means.
The only reason this rating deserved a two star was because the rooms were clean.

Stayed at Hampton Inn in Thousand Oaks for a night for a friend’s birthday in Ventura. Ease of access from the freeway was awesome. (I’m Filipino, so I’m terrible with directions) Check-​In was easy and pleasurable and was offered bottled water (cold or room temp) upon check-​in which was nice. Room was large with a large bathroom and stand up shower. Speaking of shower, I’ve mentioned before in reviews that I can judge a hotel’s character through its shower water pressure and lemme tell you, did Hampton Inn at Thousand Oaks deliver! Took three showers during my one night stay! Charging station at bedside was very convenient. Complimentary breakfast was one of the best I’ve ever had at a hotel (Radisson in Portland near PDX was the best) and had great selection of food. If you ever need a hotel in the valley or ventura county, I would highly recommend Hampton Inn and Suites.

I have stayed here many times and each time had a problem or another. Management was nice enough to comp me as they have 100% policy, although that was not what I wanted. I just wanted good customer service and no issues in the room. I gave them one more try, but sadly the worst happened. One of the phones in the room was dowsed in pancake syrup and almost put it to my ear to call the front desk. Even the night stand was still sticky with the stuff. I cringed and decided I would not stay the following night as pre-​planned. I thought if a phone, could not be cleaned and left in the room so dirty, then what else could be also not cleaned. A phone has germs all over and should not take that long to sanitize. I am disgusted. Management apologized profusely, but I told them that this was their last chance and they blew it. Customer service at the front desk also needs improvement. They promised they will address all the issues. I hope so for their sake, but I will never set foot there again!!!

The hotel is the usual very good Hampton Inn, but this one is for Theresa who works the front desk to her management. I left my phone charger in the room and she TOOK IT TO FED EXP and shipped it to me. ABOVE AND BEYOND here!!! I will give HI credit for hiring her, but nice touch Theresa!!!

I’ve stayed at other hotels in the area and this Hampton Inn, is the best! At check-​in they offered me freshly baked cookies and the very friendly staff had fresh coffee made. Stayed on the 3^rd floor, quiet, very clean room, which room service freshened up on Day 2. Very fast internet, can connect up to 5 devices for Free. Great breakfast, waffles, eggs, bacon, plenty of fresh fruit, (staff kept replenishing from 6am to 10am). For late night, they have a small store next to the frontdesk, perfect for a late nite snack. Checking out was very covenient. Will definitely be back!

Made a reservation today at 11:10am for a family member and was told nothing about a cancellation policy. Reserved the room with my card and was informed that my guest would not be arriving. Called the hotel at 12:41pm to cancel and was informed I would be charged the full amount for the room. The management of this place was once reasonable but now don’t seem to care. You may keep my money but you have lost my business. I live in this town and I will be sure to let EVERYBODY I know how little you care.

Wonderfully clean spacious suite. Delicious free breakfast. Polite staff and comfortable bed. The best stay I’ve ever had!

The room is OK, the hotel very new. WiFi is slow. Lots of stuff nearby. The breakfast is the vilest I have ever seen. «Omelets» cooked until brown and stiff. «Steak and eggs» that looked and smelled like vomit. Expired yogurt. Transparent «orange juice».

I had to visit Thousand oaks for few days last month. I had an issue with the room I had booked. I talked to the General manager Mary Morris and she had great attitude, really helpful and understandable. The problem was resolved quickly. I appreciate the courteous service.

The same day I checked out I forgot some things. I called right away and it was already «gone». Cleaning lady must be enjoying her brand new Abercrombie jeans. The staff didn’t seem to care to find my things.

So I’ve never stayed at a Hampton and let me just say… I was impressed! I’m a total stickler for hotels and I am quite the snob, however this hotel was decently priced and well worth the cost and convenience. The breakfast consisted of waffles, fruit, coffee, cereal, eggs, sausage… The list goes on and on. Considering the higher end hotels I’ve stayed at in Vegas, LA, etc… They have the glamour and façade of a ritzy hotel, but what they lack is the simplicity of a good morning breakfast and great customer service. The rooms were decent and great for a family of 4. I will come back to this hotel whenever I need a quick getaway and stop in Thousand Oaks. Loved it!

This is a very average Hampton, but one I’d stay in again. Good: incredibly spacious rooms, complimentary cookies, remodeled lobby, free WiFi and parking. Odd: rooms are strangely filled, given the amount of space (bed, dresser in one corner, chair in the other with a desk wedged next to it), floors in the hallways and rooms creak like an old house. Some reviewers say this is a new property, but I’d bet dollars to delicious lobby cookies that this is a renovated hotel. All in all, good rate in a nice town.

Highly recommended! You can’t beat the price for the quality clean rooms available. The only thing that we brought up to the hotel clerk was that they need to put out more towels. Other than that everything was perfect.
We stayed here because we were heading up to Santa Barbara the next morning (about 50 minutes away). If we had rented a room in Santa Barbara, we would have paid double the price for a room.

Good stuff:
— Desk clerk was very nice and knew his stuff.
— Smaller building so parking isn’t a hassle.
— Breakfast is pretty decent for the price of the rooms.
— Wi-​fi is pretty dependable.
Bad stuff:
— Bed is nowhere near as comfortable an hour later as it is when first plopping down.
— Walls are very thin and it’s easy to hear people walking (or running) down the halls at all hours of the night.
— The lighting is AWFUL; three lamps that spread harsh light in the most unflattering, uncomfortable way possible.
— Three decaf coffee packs and one regular. This is bizarro land.
— Bee/​wasp/​demon-​from-​hell randomly flew by my ear as I sat at the desk and landed on the window. Killed it with a towel.
— Overall aesthetic of the rooms and hotel are about as boring and drab as one could possibly imagine. It’s like staying in a Toyota Carolla. Bland and inoffensive for the masses.
Room was only $ 130 so I didn’t expect anything spectacular, but for the same price (or a little less), Courtyard by Marriott is a much better experience.

5 stars because–
1. Very spacious rooms. Could have fit another queen-​sized bed in the room and still have plenty of space
2. Convenient location
3. Fast internet
4. Very comfortable bed
5. Lots of parking available
6. Fantastic front desk staff, especially Jason Casas. He gave us excellent service when checking in and out of the hotel.

Wonderfully comfortable! Many options in hot breakfast including healthy choices. Polite staff, clean and spacious rooms. Worth the price paid for the one night stay. Would stay here again.

Definitely a fan of this location.
— spacious room #204 (facing US 101 but not really loud)
— king sized bed was very comfortable
— big bathroom
— not a lot of TV channels but sufficient
— free ethernet and wifi in the rooms
— nice business center and gym
— hot breakfast, pretty decent (brown bags available)
— coffee and cookies in the front lobby
— staff seemed pretty nice and helpful
— conveniently located next to Walmart and Walgreens
Bottomline — very comfortable stay!

Nice clean business hotel.
Stayed here 1 night for work. The checkin process was pretty easy. As a Hilton hhonors member they also gave me a complementary drink and snack upon check-​in! Score!
The room was very spacious and clean, bed was very comfortable and the shower pressure is very good: 3 of the the most important things I look for. Parking was not very easy on a weeknight though.

Went on a work trip to Thousand Oaks for a week and stayed here. There are so many good things about the place. Rooms here are clean, spacious, nicely appointed, and well-​lit and their beds are very comfortable. Plenty of space in the bathroom as well (but not a lot of space for your toiletries in the bathtub/​shower). They have complimentary hot breakfast every morning with a great selection of items. (They rotate the hot items — think egg/​meat/​potato dishes.) Parking is free and plentiful throughout the property. Plenty of places to eat within a 5 – 10 minute drive. There is a Walgreens up the driveway and a Ralph’s and gas station across the street for your convenience. It’s right next to the 101 so it’s easy to hop on and off the freeway. Plus they offer free wi-​fi which is always a treat.
Just a few minor complaints: You need your room key to gain access to the hotel if entering through any door besides the main one. It took several swipes (sometimes more) for the door to finally unlock. (Though there were no issues opening up the door to my room so I don’t think it was a demagnetizing issue.) Also, some of my towels were stained but they keep so many in the room I did not have to call down for new ones. The elevator smelled like a hospital elevator to me for some reason and the hotel gives off a chain feel but then again it is: p And this isn’t really a complaint but it would be nice if there were in-​room safes.
Didn’t head down to LA during my stay but I would imagine traffic would be a nightmare if your activities were based in LA and you stayed here. But if you are going to be in the Thousand Oaks area I definitely recommend this place. This is probably the nicest hotel I’ve stayed at in Southern California — I really appreciate new, clean, spacious rooms. And to think, it’s «just» a Hampton Inn.

This was my first time staying at a Hampton Inn and it was a great choice. This location is really new and the room was huge.
Pros: Great service, free coffee/​tea all day/​night, free breakfast (many options: eggs, hash browns, waffles, cereal, sausage, muffins), easy/​free parking, next to a bank and drugstore, close to the freeway, pretty good price
Cons: Not much to do in the area besides the thousand oaks mall
I will definitely consider Hampton inn next time I travel!