Firestone Complete Auto Care

2.5 stars. I decided to go to this Firestone for an oil change today so that I could kill the time at the mall. They did the oil change and tire rotation, but the car was 30 mins late being finished. They told me I had a nail in one of my tires and that it had to be replaced since it couldn’t be repaired because the nail was in the side wall of the tire. They also quoted me 600 bucks to replace my shocks (my car has struts but okay). After I left, I took it to California Tire on Newbury rd. They FIXED my tire for free and said struts would be 400 – 500. The only good thing about Firestone was the girl helping me in the office – I think her name is Gabby. She was very friendly and gave me a coupon for a free oil change since my car was late being finished.

Always for me personally great service. Sad thing is they treat me better then the dealers. Here is a hint the lifetime alignment services are well worth it.

its been less than a month since my girlfriend and I got our oil changes and what a nightmare its been since then.
Her Car: We were driving last night and the «Oil Life 15%» life comes on. which we thought was an error. Theres no way oil life can be at 15%, thats absurd. so i pull over and we open to hood and sure enough, the oil was waaay below where it should have been, it was practically empty. it was shocking to see that. I have NEVER seen oil life be that low only after 1,000 miles of driving it. i purchased 1 quart of oil and put it in the engine. it still wasnt full but that was all we had in the trunk.
My Car: In the same week of my girlfriends car oil situation, my cars check engine light came on. first think i did was check my oil and to my surprise i had oil, A LOT of oil. the F for full line was covered by an inch. There was waaay more oil in my engine then what should be in there. I go back to get a code scan and they come back with what can be up to 50 different things. they charge $ 100 and that doesnt even go to the repair of the car.
I will never come back here, i will not recommend any firestones to anyone i know. I have written to firestone corporate and hope to hear back from them.

I had just driven to simi valley and was on my way back to ventura when my check engine light came on and my car started shaking as I accelerated. I pulled off the freeway and luckily was not far from firestone. I pulled in, got out, and went inside where I talked to one of the service techs. Between the symptoms and what I was able to tell him about the history of the car, he diagnosed the problem quickly, had one of his guys fix it, and I was back on the road, good as new, in less than 20 min with a bill totaling less than what it costs to get a carwash. Since purchasing my vehicle 2yrs ago, Ive been a customer of firestone. The service is great and affordable. Also the people who work there genuinely care about people.

The Firestone branch on Hillcrest Dr cannot be worse. Three times I made an appointment for an oil change, and when I went in, it was always about 45 mins-​1 hour wait. Finally I called, spoke with the manager (Adam Chavatz), was asked to bring the car right in and was assured there would be no wait. As soon as I took it in, I was told it would take 45 mins to 1-​hour. After 35 mins the car was not even moved I left the place in utter disgust with no oil change. I suggest go find another place for oil change or any other kind of service. The place really sucks

Disappointed in service, first time came in and was told it take an hour and to come back less busy time, came back for second time and was told and hour or more and that I should make an appointment, made an appointment came back for third time and was told 30 minutes, I waited for an hour and half… Not sure the point of appointment when all I had was a tire check and was told that specific thing would only take ten minutes…

This location is near my house, I use it when I need an oil change or something simple. They are a bit expensive, you can easily go to Big brand tires and get better pricing. But over all this location is convenient and the staff is friendly.

Appointments mean NOTHING. We were told to schedule an appointment (for the free front end alignment from buying tires). We showed up at 8:50AM for 9AM appointment. We were told the car would be done by 12 and there were only 2 cars there at the time. We showed at 11:50AM and the car had NOT moved. We were guaranteed the car would be done! They had no idea why it hadn’t been completed.
I don’t trust ANYTHING Firestones says or does. Simi Valley does the same thing!!! I will NEVER recommend Firestone.

This is a very well run shop and my favorite Firestone location (I’ve been to several).
I started doing business with Firestone several years ago when I was looking for tires. They gave me a great line of credit without any hoops to jump through.
Over the years I used many different locations and came to settle on the Hillcrest location at the Oaks Mall. I started adding different services, oil changes, alignment, alternater replacement, battery and additional more complex work.
I feel very comfortable when I walk in as I am greated as a customer and feel that my business is highly valued. Like all automobile service centers things do not always go as planned. Jobs end up being more complicated and sometimes take longer (and more costly). These guys always stand behind their word. They are very professional and are always aiming to please.
They work with me on pricing when they can, and they keep their promises. The level of work is very high, and when I called them on one or two things I didn’t feel met my expectitions, they always own up to it and never cop an attitude.
They are my favorite go-​to mechanic shop for all three cars I own. Erik and Matt know how to run the store and have made me a big fan of the Oaks Mall location. My hats off to the Firestone Company for hiring and keeping good people who definately can make or break your experience.
The other great thing is you can walk to the Oaks Mall just across the way, do some shopping, eat some good food, and generally kill more time than is usually necessary while waiting for your car. On occaision, I was called to pick up my vehicle, but still lingered another 30 minutes in the mall.

Found my new local shop! These guys were fantastic; Matt got me logged in and couldn’t have been more hospitable. Mike jumped into troubleshooting an electrical issue no one else seemed to be able to figure out. REALLY appreciate this guys knowledge and tenacity. Seriously– if 6 stars were an option, I’d give them. Lastly, Eric wrapped up my transaction at the end of the day and was the consummate professional. BAR. RAISED.

Adam
Adam
Adam!
I was here today at Firestone to take care of an alignment issue. I have Firestone lifetime alignment for my SUV. Unfortunately, the problem was not resolved from my previous visit, so I brought it back.
About 30 minutes after my appointment time, Adam came out to take me for a test drive. In fact, he said that he had been the one to work on my car previously and was determined to get to the bottom of the issue. He had thought it was taken care of and stood by his work. It turns out, we were both right. For the test drive, the car was fine on surface streets (which is how they had tested the care previously), but I asked him to take the freeway and he was able to see what I was seeing as the car began to pull in one direction.
Professional. Courteous. Respectful. Anyone could have easily shooed me away, but he didn’t. Nor was he patronizing, something I am sure people feel when visiting a service professional. When I go back there, I will have to see him again!
There is a downside (isn’t there always?). See, the problem is this: his customer service and servicing my SUV was beyond was I expected. Beyond. Which is sad, because stellar service is rare. So now, Adam has set the bar pretty high. And I am pretty sure I will expect the same level of integrity and kindness everywhere I go. And how often will i find it??? Thank you Adam!

Last year I brought my vehicle in for an alignment, and I decided to purchase the LIFETIME alignment. It took less than 20 minutes for them to take the vehicle in to the shop to get started.
So here I am over a year later. I made a 2pm appointment for the alignment and a brake inspection. I dropped off my vehicle and was told it would take less than an hour for the work to be done. I decided to pass time by walking around the Oaks Mall. I come back at 4pm and nothing had be been done to my vehicle. They finally take it in a little while later and come out to tell me that they did a visual inspection and my brakes need some work done. They told me I could come back on Monday so they could do all the work at one time. What a waste of my time. I’m not going to have my brakes done here but still have to come back to have the alignment done.
I gave two stars for the the average customer service from employees on both visits.

Took my car here recently for an oil change… Honestly, I’ve come to dread going to new auto shops because I never know if I’ll end up being talked down to because I’m female & the sales guys assume I know zero about cars. Not here! Adam was fantastic to deal with. Super nice guy, knows his stuff and doesn’t treat women like idiots! I’ll definitely be back.

Adam… is the best.
Professional.
Friendly.
Adam of Firestone in Hillcrest knows cars.

Parents took my moms car to the shop. They said it would take 30 – 45 minutes to replace the tires. They went for a walk around the local mall and when they came back 45 minutes later no one had even touched the car.
My dad, who is bald, stepped outside to call me while my mom waited inside. One of the workers came in and asked «who’s car is the black toyota?» His coworker replied «The guy outside with the bowling ball head.» Obviously my mom was furious but didn’t confront the workers.
There was also a broken lug nut stud on the car. Firestone said something about having to replace and repair the wheel bearings to fix the stud, we declined their service and took it to another mechanic. He informed us that it was a simple fix that didn’t have anything to do with the wheel bearings.
We will never go back to firestone again. They are a horrible business that uses their good location in a mall to nickel and dime their customers.

Went there for a regular check to see the problem of my car. they said they checked my car but could not find any problem.
Took 100 $ and asked me to go to nearest Toyota centre!
Thanks for the service! Will never go back.

They told me I had a nail in my tire after the inspection and would need patching. When they went to patch it, they told me it did not puncture, so no charge. They could have told me there were 73 nails in there and all needed patching and I would have been none the wiser. So thanks. Maybe I can get that nail back.

Beware of these shady folks. I came in with an online quote for some tires and was told everything was good. When I looked at the paperwork they had printed out, the tire model was completely wrong.
I was told since they didn’t have the tire that I was quoted in stock, the manager just decided to put the «next closest tire» without bothering to ask. On top of all that, the clerk tried to pull a fast one by telling me to give my keys to the service technician even after I had told him the tires were wrong! When I called him out on it, he just told me that the tires they chose were of the same performance but it was «my call». Dang straight it was my call! I left promptly to never return.

So Chris needed an oil change and having lived in Thousand Oaks at one point, and now working there, he decided to pull into Firestone at the Thousand Oaks Mall. He’s spoken previously about how his car has never been taken care of as good as when he’s gone there.
He pulled into the Firestone, without an appointment, around 8 AM. After they arranged to do the oil change, Chris went off to work. Well turns out Chris needed some brakes and tires too (he really did and has been putting it off waaaay to long) but with the added expenses we weren’t really ready to pull the trigger on all that again.
Pablo, who should be sainted for the work he did on that car, called him and gave him a full breakdown on what needed to be replaced. Chris voiced his concern about the price and worked with Chris to try and set him up with a Firestone card. Wait a second… Chris already had a Firestone card from about 8 years ago that he forgot about and Pablo just had the card reactivated and took care of billing everything straight to that account. Not only did Pablo find a way to help us get everything taken care of all at once, he did a once over on the rest if the car and noticed Chris’ back brakes had the wrong rotors…
He called Chris and told him about this and it turns out Chris got his back brakes replaced at Brake Masters in Ventura a month ago and they didn’t even put on the right parts!!! Pablo wrote up the findings in an inspection that Chris was able to take to Brake Masters today and they admitted fault and ordered the correct parts.
When Chris got home from work he was so impressed with how the car was handling he had to take me for a drive. Even I was impressed at how smooth it felt. Awesome job Firestone!

I guess I can understand why there are negative reviews for a place like this. Nobody likes to hear bad news about their car because the unexpected $$ can really add up quickly. At least from my experiences, this particular Firestone has treated me with respect and provided prompt, friendly service.
Keep in mind that I’ve only done oil changes and some other minor services at Firestone thus far. I have yet to have «major» work performed on our cars. The employees I’ve dealt with have been honest and helpful when servicing my cars. There’s always a little upsell when it comes to car service places so I’m used to the rhetoric. Firestone however doesn’t really put on the full court press. They have their normal suggestions but when you say no that’s the last of the saleman pitch you’ll get. Also, they are upfront with the time quotes when servicing your car. Luckily the T. O mall is right there to take advantage of especially if you’ve got a long wait.
Fingers crossed that I won’t need any major work done but if something does come up I’d would definitely consider using Firestone as my car service place. So this summer if you’re in need of some car maintenance and maybe some retail therapy (in the T.O. mall of course) then give Firestone a try.