Conejo Valley Fireplace Barbecue Appliance

We had a great experience! Sean was very helpful in explaining what we needed for a new fireplace. We wanted to install it ourselves and he gave us helpful advice as to how best to do it. It came out lovely and we are very happy. The entire staff was polite and pleasant.

These guys are a complete waste of time. I called them and asked if they sell superior brand fireplaces because they were listed as one of the 3 places on superiors website as authorized dealer. When I got there they told me superior sucks it’s going out of business and tried to sell me some other bs name fireplace for much more money. Told me it was the same but better. Not sure what that means. That its like a gmc and Chevy that they are the same. It’s not the same! That’s why they have both! Maybe you guys a little in the boon docks and don’t know what’s up? Gmc has a bigger radiator heavier duty shocks, stronger tow packages etc. A stronger truck if that what you need or looking for…
Never going back! These guys should have told me on the phone that they don’t sell superior brand fireplaces and want to bs you into buying something else that you never heard of for more money. Thank you but no thank you.
Complete waste of time!

Wow I have to totally agree with the other low reviewers.
I just needed an inexpensive grill part, and thought I’d stop by to support our local business. … where to start?
— The shop was empty, and the guy decided he needed to finish telling some story with his friend (associate?) who was eating his lunch on the BBQ display.
— He didn’t have the part I needed –that’s ok– but then made it sound like it was *me* that didn’t know. «Are *you* the one who’s going to be installing this?» as in, vs your husband? ugh.
— I got a different part that he recommended just in case, but as expected it wasn’t the right one. When I brought it back, he *sniffed* the part to make sure I hadn’t tried installing it, even though I was very clear I had not even opened it! (They sold it to me in a torn package.) Basically implying that I was lying and he didn’t want to take the part back. Who does that?
If you’re looking for a grill, I’d recommend taking your business to Alan’s on Canwood in Agoura Hills.

I wish I had read the reviews of this place BEFORE I ordered & purchased a custom fireplace screen that I have installed in my home. Armen & ‘his crew’ are so disrespectful to ‘women’ & I cannot see how they get or keep customers unless they are unknowing like I was. You don’t have to experience it to believe it! No custom anything is worth the lack of professionalism that is experienced from these idiots. They are supposed to be in the fireplace business but believe me their lack of knowledge & help is quickly turned into «who in the hell are these people»! After waiting for my custom fitted screen, which still wasn’t properly made when it came in, I tried to talk to Armen & he basically didn’t care about satisfying me. The guy who does the installing for this company gets the heat for the lack of interest from the owners. It’s not his fault but I told him he needs to look for another company to represent because these guys are rip off artists! It’s all about the money to them & a lot of money! Do not go here!

Wow what a bunch of pompous jerks this place had. I love supporting local business, but if your associates want to talk down to people and treat them like low class for not knowing bbqs, I will happily go to a chain that will respect me.
Won’t step foot in this place again

Do not go to this place! You will be shafted and insulted unless perhaps you’re a decorator representing tons of money.
Nearly $ 7,000 blown. Armen was jaw-​droppingly insulting to my wife, who is the sweetest woman in the world. Apparently Armen’s father, who started the business and left it to his sons, unwittingly bequeathed his appliance empire to a couple of haughtily hamfisted, spoiled goobers who talk the jazz and the snazz, but who are composed of scant ethical substance or joy in their work.
The second fireplace was delivered weeks late. The showroom displays belt the complexity of the installation required. Delivery guy had no lift-​gate and smashed his hand, and was subsequently left unable to finish the job. Luckily we had another contractor there to grunt through it.
Support after installation is nil. My advice is to use the showroom to look at the equipment, but just buy it online.

Well this review originally was going to start off as a ONE star, however, after dealing with the management to explain our frustrations with the purchase of our grill they finally made the situation right. A friend of mine and I purchased two grills the same day. He has not had any issues with his Broil King but mine on the other hand started to expand. The grates would fall on top of the burners. I called to address my concerns and at first wasn’t happy with the response. They contacted Broil King and made arrangements to replace the bad parts. At the same time they informed me I would have to pay $ 250.00 labor to repair. This was not acceptable to me. Conejo Valley went to bat on our behalf and between them and Broil King they arranged to pay all of the labor. I am now a satisfied client.

I needed a ½″ natural gas quick disconnect hose kit. I didn’t really know what the price was but I knew the 3/​8″ kit that Home Depot sells is $ 40. These guys wanted $ 139 for the next size up. My spontaneous reaction was «are you serious?». The only response was it’s ½″. I drove to BBQ Galore in Simi and got the same exact thing for $ 60. I looked online when I got home and it confirmed they were crazy overpriced. I don’t mind paying a reasonable premium at a local business but this was robbery.

Well, they are very nice, and expect a good experience here — but, I bought a DCS grill from them and it has never worked from day 1. Clearly DCS does not have any quality control on their products. I’ve had DCS service come and try and fix, and they can’t fix the problem, so I’m stuck with an expensive non-​working grill. I’m following up with DCS on this issue. Guess I’ll just have service come every week until the grill works? Beware DCS products.

We had a terrible experience at CV Fireplace BBQ! We waited 2 months after ordering custom fireplace doors. It was a sizable order which we placed a deposit on before they would order. The technician shows up, installs the basic hardware before we notice he is putting in the WRONG doors. These were not the doors we ordered! He had to undo his work. We call the store, they couldn’t be bothered to talk to us on the phone and begin texting back and forth, saying yup, you got the wrong doors. NO apology! How rude and inconsiderate. To top it off, we left 3 or 4 messages at the store that day to have Armond call us back, and he never called or texted. We had no idea what they were planning to do for us next. But we did! We called and cancelled our order as soon as we realized they had no intentions of servicing our needs, even after waiting 2 months for our delivery. Stay away from this place. They have no idea how to run a professional business. If I could put 0 stars, I would.

The guys in the store were very helpful and friendly. They sent out a guy to measure for a new fireplace door and show me catalogs. Unfortunately, the picture didn’t show the detail as well as it should have so when the door arrived, I HATED it! They had one remade for me that is absolutely perfect! Jack and the two installers were wonderful. What started off as a not-​so-​great and «uh-​oh» experience turned out great. I highly recommend choosing a door from the store so you can touch/​see it. They have two stores (one in the valley, one in Thousand Oaks). Oh! I also bought a gas log set that is beautiful. :)

I am giving 5 stars for their customer service. I am redoing my fireplace but have no idea what I want. I showed up with a bunch of photos from Houzz and other online sites and they helped me out and gave me suggestions, showed me similar looks and gave me ball park estimates. I did not feel rushed or felt like this was a «shady» place trying to leak my hard earn cash out of my already worn out wallet. I forgot the gentleman’s name he works in the evening and was very nice to me. They know there stuff and I would recommend them. I will follow up with another review after my purchase and install.

WONDERFUL experience!!! Sean was so helpful & knowledgable and a joy to work with! Great prices, the lowest out of all the other places that I looked. I would highly recommend!

I am rather shocked to read these reviews. My parents were looking to purchase a BBQ set for their outdoor patio and we walked into this store and honestly… I had a wonderful experience. Unilocal reviews are usually pretty on point… but this one, i have to admit was pretty far off. I personally am happy I didn’t read the reviews before I went.
First of all; they had a HUGE selection to choose from. Second of all; we had such a good experience from the minute we walked until the very end.
Sean and Andy were so helpful and patient with us. My parents had no idea what they wanted and on top of that they are super picky. So, to be able to convince them of anything is near impossible. However, Sean and Andy were so informative and patient with them that they ended up purchasing their BBQ that day. Both people were so helpful and nice. 2 Days late they came out and helped with the set up and followed up with us the next week. Very professional and they truly did bend over backwards to help us out. Honestly, I love good customer service and I truly did receive that here.
My parents and I also visited their Woodland Hills location to pick up some accessories for the grill and I loved my experience there as well.
Overall, super happy with the product as well as the service. THANKS GUYS!!!

I wish I would have read these reviews a week ago. At first I was happy to support a local business and buy American made materials, but after discovering I needed to EXCHANGE, not return, the equipment because I didn’t like the way it looked in my fireplace, it was like I was asking for one of their arms. After arranging the logs, I found that I would have to crank the up the gas more than what would be reasonable to get a nice effect, so I wanted to downsize. I literally had the gas on for 30 seconds, just to see what it would look like, and they gave me all kinds of grief because the BOTTOM of the main log had small carbon marks on it from the flame. At first they said, «I wish you would have cleaned it before bringing it back,» and then proceeded to tell me that the marks would not come off. I researched everything ahead of time, including cleaning the logs, before initially going to the store. I really don’t like it when people assume you don’t know anything just because you don’t work there. Welcome to the age of the internet. Eventually, I was able to exchange for the smaller size, but at the same price as the large set. Don’t ask my why I didn’t walk out. I just have time to mess around… but, I do have time to write this review. Go elsewhere, these guys are going to ruin their father’s business in no time.

Ridiculous! Made a sizable purchase. I also bought many bags of colored decorative glass and a bag of lava rock that was sold to me damaged… the bag was TORN. We weren’t completely sold on the glass and we were told we could return what wasn’t used. Once home we decided on the glass and never even got the lava rock out of the car. When I brought the lava rock back, they refused the return because the bag was TORN!!! They told me I used some of it! I’m not going to mix glass and lava rock!!! They argued with me and then went somewhere and supposedly weighed the bag, but not in front of me. Funny… they did not weigh the bag when I bought it. They refused the return. Not cool!

After having shopped for a BBQ grill at several other usual suspects (Warehouse Discount Center, big box stores, Armand’s in Culver City, Pacific Sales, Barbeques Galore, Home Depot and similar do-​it-​yourself places), I was happy to find Fireside BBQ & Appliances right here in my neighborhood.
Sean was extremely knowledgeable and helpful as he showed us our options; he was generous as he shared his personal BBQ grill experiences with us.
Sean remained patient and helpful as I visited the store a few times with various measurements and questions. Additionally, he recommended Miguel Solis to modify our existing space and install the new equipment.
We purchased a DCS BBQ grill, a double side burner and a sink. The installer, Mr. Solis, finished his work today and did an excellent job with the hardscape (tile, brick, concrete).
It is without reservations that I recommend Sean and Fireside BBQ & Appliance in Thousand Oaks.

We had a horrible experience with Conejo Fireplace. They have subpar customer service, which is a shame considering the Woodland Hills owners always tried to bend over backwards for their customers. Conejo Fireplace and Barbq has by far THE worst customer service. They also do not stand by their service people or guarantee the work of their service people. We have recommended them to myriads of our friends who need barbecues, outdoor heating and aplliances. and will be quite sure we steer everyone away. With any business, it’s about customer service and ensuring that the customer is satisfied… especially with a small business. I suggest you go elsewhere as buyer beware!

Bad costumer service.
Rude owner. does not care about his customers.

I had a great experience purchasing new BBQ equipment at Fireside. I was advised of all the different products and felt a lot better making a large purchase than I felt at other more commercial establishments.
The service I received by Sean was great and he even gave me advise on how to get non advertised rebates straight from the manufacturer.