The UPS Store

I use this UPS store often as I use Amazon and sometimes have to return items. It has very friendly staff and line is never long if at all. Christmas was a breeze this year as they had a ton of staff, and seemed to get the line moving quickly. It is easy access and a very reliable store.

This is the most untrustworthy UPS shipping business I have encountered. Are all UPS shipping stores the same?
I came in the store today, January 31, asking to mail a small ring, no insurance and not in a hurry to get it to its destination from Thornton, CO to Ft. Meyers, Florida. I asked the non English speaking person behind the counter to devise best price for getting the tiny thing to its destination via UPS. First, he picked out a shirt sized box, when clearly, the item I had shown him was wrapped tinier than a 1“x1″ little packet, less than a half ounce. I suggested we perhaps go with a CD mailer box, the smallest I saw on the shelf. He then agreed.
We went to the counter, and first he quoted me $ 70.00 to get the thing there overnight. (!!!) Since I do not require overnight delivery, and I again tell him this, he suddenly says he could still get it there overnight for almost half that price at $ 37. I feel like I am in the middle of a very bad dream, and also wonder why all of a sudden I might have that same service for almost half the price? I explain again, I am in no hurry, and wish only to get the most practical price for a simple shipment, no insurance or extra services required, and then he suddenly says, well he can get it there for $ 13 within a day or two. I wonder why he was willing to charge me $ 70, then $ 37, and now $ 13, and it really starts to feel like a scam. I respectfully decline, explaining I might instead just go the local PO and ship priority mail for under $ 5.00, with insurance, if I indeed had needed it.
He is flippant when I say, quite respectfully, and with all the tact I can muster, I don’t feel like he has given me a very fair quote at all for this tiny task. I say I doubt I will be back, and he, quite nasty, says, «no problem» in his scratchy little voice. I think, but do not say, yes, I know you don’t care and wonder how they stay in business.
I drive 8 blocks south and enter the Mailbox Express store run by Ken Koger (owner/​operator) at 3758 East 104^th Avenue (Thornton, CO. WHAT A WORLD OF (GREAT)DIFFERENCE!!! (GREAT) I show my tiny little packet to the clerk, explain where it is going, and ask how I might best ship it. $ 3.25 later my package is on its way via USPS with a tracking number and up to $ 100 insurance, first class mail. On top of this, I have had the most courteous experience with the person behind the counter, full of new year cheer and practical helpfulness. At one point, I actually meet Ken, who greets me and asks if my needs were satisfactorily met. AND HOW!!!, Exceeded, I say — by miles! Thank you, Ken and for being an honest a business owner and so committed and competent. Thanks for a great and fair service, and may all United Parcel Service stores who hope to take advantage of their would be customers meet their just due, living (and meeting their ruin) by their unethical practices!

Excellent customer service!!! Customer reps behind the counter are quick, friendly and helpful! Will be back :)

Look elsewhere!
Went to mail three 16×20 canvas paintings to the Midwest by ground — $ 50.
Pul-​leeze.
Got a box from them — $ 10. and will ship FedEx for about $ 14.
Really nice guy at the counter tho.

Excellent.
Really, I rarlely say that about a UPS Store but I needed to return some damaged merchandise via UPS and even though the package was prepaid I received top notch service from the staff. They reweighed the package to make sure it was correct and printed a confirmation receipt that the item was sent.
Parking can be tough in the Mission Trace center because there are a lot of cars and a lot of stores but due to the service I received I would bear it all again in a heartbeat.
Well done!