RainSoft of Denver

A truly terrible company. They some how got my number and called me 7 times in one week without leaving a message. To me that is harassment. How people think this is an ok way to operate is disappointing.

I’m a serious skeptic and upon the visit from the Rainsoft representative, I wasn’t totally convinced. Cute tricks with the water tests and all that (I was admittedly being kind of a jerk and looking up water tests for the city while she was talking). But my husband was more willing to work with them, and the rep was kind enough to wrangle a deal for a refurbished filtering system that was less than half the cost of the brand new package.
Three weeks later, I’m totally convinced this was a brilliant purchase. The water in our house has a distinctly better scent — that is to say, no scent at all. I had gotten so used to the chlorine smell in the water while showering I didn’t even notice it until it was gone. That first shower after the installation I could actually smell the scent of my shampoo and soaps in the shower, rather than just the water. And they’re not exaggerating about how soft your skin stays.
Even more, I’m seeing the results around our home. Since we purchased our home in June, there had been a lovely pink-​orange build up in our shower, presumably due to mineral build up, that I had to clean off once a week. I cleaned the shower just before the installation of the filter system, and in the three weeks following, there hasn’t been a trace of that buildup.
The water smells better. Our ice tastes better. Our clothes smell better. My skin feels better. My bathrooms are cleaner. The claims are legitimate.
And the customer service was fantastic. My husband was working at home when the installer came, and he too was a consummate professional and true believer. He worked quietly and cleanly and passed on any number of tips and tricks for getting the most out of the system. He clearly believed in what he was doing and passed on that confidence to our family.
And we sure enough got the $ 20 gift card, too.

If I could give this company 0 stars, I would do so. They have been nothing but an overpriced pain in the ass ever since we saw their booth at the Home Show. We signed up for the drawing (HORRIBLE idea, by the way, you’ll never get rid of people if you sign up for their drawings to win prizes), and they called and said if we just let them come by, test our water, and talk about their system, we’ll get a $ 20 Home Depot Gift Card. I’m all for free money, so we said ok. Now, we’re not idiots. But he sold us the deal somehow, and I have regretted it ever since.
First, they tell you «wouldn’t it be nice if you had 5 years to pay it off?» Great. Sounds good. But since we was there until 12:30 at night, we neglected to ask him questions about the financing and found that we were paying roughly 9% on it. Paid it off in about two months to get away from that.
Second, they tell you that you get these great deals on natural soaps and other cleaning products. Sounds good, because you get a bunch of stuff for free at the beginning, and I’m all about natural products instead of harsh chemicals. Turns out, the products suck and if I wasn’t so into not being wasteful, I would have thrown them out. But I will now be using shampoo and conditioner and tons of other products for years to come that absolutely suck.
Third, they tell you that the system should have no affect on your existing plumbing. «Very rarely, if ever» do the filter particles come out of the system and do any damage. Well, this year we spent over $ 250 getting our sprinkler system fixed after finding a huge amount of filter particles clogging the sprinkler heads and valves. After calling them to come take a look at it, they assured me that their system was not responsible, and it must be coming from the city water, even though NO ONE else had this issue. I did some testing later and found that when I even turn on a hose outside, the water is pulled through the system, and most likely, particles with it. Simple test, yet they didn’t even think to do it.
So now I’ve called them for their second visit out to check out how it’s affecting our sprinklers. And they don’t give you a specific time they’ll come, but I called at about 1 PM to see where they were on our schedule and see how much longer it would be. They said we were next on the list, and should be hearing from the technician in about 20 minutes. Over 2 hours later, nothing. I called back, and asked her what was going on, and she says we’re last on the list. So I asked how that was possible, and she said she might have gotten our names mixed up. For security reasons, I won’t say the real last names, but it would be like getting the words Bed and Monkey mixed up. She mumbled a half an apology and hung up the phone.
And now I sit here, wishing we had never even gone to the Home Show. Please, anyone who is thinking of getting a water softening system, find one that you install yourself, or find a reputable company through Home Depot or something. Because these people just aren’t it. Not worth the headache or the money.