Verizon Fios

Can’t say if it’s this location but recently tried Verizon Fios in this area at my new place. I would never recommend doing business with a company that doesn’t seem to know what kind of service I got installed or answer questions. Frustrating speaking to other countries about things and getting so much varied information. I dud not want a 2 year agreement. I stated that repeatedly. Could not figure out the Fios system installed. Could not get what was wanted on my order. Instead was disconnected. Was told it was not connected right order was ot a lease to be completed etc etc. So frustrated told them in less then 2 days and hours of frustration cancel everything. Comcast Cable called and no problems whatever so far. I know out sourcing our country’s call centers is happening across the country but this Verizon service seems to not care about anything more then money and service was last. Try some other company or be very careful about NOT getting in a contract with them at least.

This company Verizon Fios is horrible
As much as I hate Comcast or dish that is where I am going what happened to actually speaking with some one. Verizon is an unethical company that customer service is in the phillipeens. Horrible company. Afraid of actually speaking with customers. I started this message two months ago because they were having issues with their billing system. Here it is two months later. Didn’t trust their online system Denton a hand written check. It didn’t get their quicken enough for them. Shut internet & cable off. Asked them just to wait two more business days. Rude paid them another $ 360 on the phone. Really bullied into it.
The to add insult to injury they sent me via email a guide to «how to pay your bill via their site «. It was their website causing the issue. Going to Comcast.

If I could explain to you how disappointing this company is I would be speaking for hours. They charged us extra payment without knowing. Then they sent us to collections and we had no idea. Ruined our credit. Karen the supervisor who wouldn’t give me any information about where she is located or her verizon Id just gave me the run around… Fios is not worth it. Switch to opt if you get the choice. Customer service is key and this company all they do is lie and try to pin things on you and read off there script. Small claims court here we come. What a waste of time.

Shady stuff folks… Never orally explained about a $ 69.99 Installation fee, then it was buried somewhere in an email they sent to my exwife apparently. It just saddens me that corporate America gets away with stuff like this…
There product is inferior as well, I cant ever remember having Comcast internet down as much as fios goes down…

If I could give Fios zero stars I would. We had this service down in Virginia and it was awesome. So when we moved up to MA and found out that Fios was available for our neighborhood we signed right up. Huge mistake. We had a high speed package and boy did we pay for it. The problem was the internet was down more than it was up. We even had a technician come out to try to fix it and nothing changed. There were some days where the internet wouldn’t even work for most of the day. We switched to comcast as soon as our 2 year contract was up and we will definitely never go back.

I had Verizon cable and tv was Great but the internet was very slow and I had the Highest speed they offer and still was slow like dial Up speed I now have comcast and it is ten times as fast and but not as good tv but still with comcast it’s a lot cheaper in price I have found

Would have given them 0 or negative stars if it was an option. You can see exactly how incredibly poor customer, field, and internal operations service they have by going to
. My sad story of having a working line, then it being broken and not able to be restored, as well as that of thousands of other VZ victims is on that site. They don’t even bother to erase all the complaints.