Verizon Fios

Absolutely terrible. I signed up for this service, was told by Verizon that it would be faster than cable. Of course, the wifi was atrocious — so slow that I couldn’t even open the simplest of websites. So after a few days, I cancelled and set up Xfinity cable from Comcast (which is great, by the way). Bill for 48 hours of NO Internet? $ 217. Crooks.

I would leave a zero if possible. Mike from Lowell will ruin your plans charge you 100 more a month and tell you your only going to pay 25. I upgraded my internet to 150 Mbps and tv package and I ended up only getting half that internet I ordered at double cost. Thank god another representative could help me at a different location because Mike is an incompetent salesmen who only wants to make a quick buck of his customers. I hope he loses his job for lying to customers. Very sick of customer service at verizon in general but Mike from the Lowell office is a great example of terrible customer service that makes me want to leave fios.

Verizon sucks! And there is nothing you can do because they are one of the only options and they know it. Recently moved and got new service. First, the technician was 7 hours late, form my time «window». Second, The DSL service is a joke (no Fios in my area) its a complete ripoff you cant even get on Facebook with this DSL and its $ 39.99 per month. To try and get it changed took 4 people, and over one hour. What a joke of a company. Even with my business, you can never get a person who can help you on the phone. And none who can speak english understandably.

Closing summary:
It look 7 transfers, 8 different customer service representatives, and an hour and 50 minutes of my time to make a $ 30 final bill payment for services rendered a grand total of 10 days.
My opinion:
I have no idea how many customer service departments they have within the Fios division, but they clearly do not communicate well with one another and their systems, both physically and philosophically. My opinion of their customer service system flaws was actually verbally acknowledged by one of the reps I spoke with as a known issue.
My story:
I had Verizon service for a total of 10 days and cancelled. I had to wait until they received my equipment before they could close my account and send me a final bill. [Side story: the installation guy had issues with the original equipment, so he was forced to spend extra time and even had to come back later to finish. Because of this, verizon also had in their system that I had additional equipment, which I did not. A separate headache I had to endure].
I finally received the closing bill via e-​mail, nearly a month after service as disconnected. I tried to log into my account online to make the payment but kept receiving log-​in errors as well as «find my account info» errors. So, I end up making the call to the customer service number provided within the fios Home service page. The first 2 people could not locate my account information (based off of my personal info) and was actually told that information could not be looked up by social sec number. I get to a third person whom also could not find my account information. That is, until they asked for my social security number. Finally find my account and account info. She reads me an incorrect account number and tells me she can only look into my account but cannot process payments or assist with billing. I am transferred to a fourth person. I am now speaking with Verizon wireless. They transfer me to Fios, person #5. I am not in their territory so I am transferred, person #6. I finally get someone who can see my account info and can assist me (note: she barely speaks fluent English). She asks to put me on hold. I am on hold for 20 minutes, the phone rings, and then I’m somehow transferred back to the beginning of their customer service. Person #7 locates my info but again she cannot assist in billing further. I demand to speak to a manager or senior member, but I am informed it wouldn’t matter as her department would not handle this issue. She stays on the line until I am connected to person #8 (another 10 – 15 minutes). I am finally speaking with a semi-​intelligent person, also English speaking, who is able to locate my info, assist me, but then informs me that there is a $ 3.50 charge for paying over the phone. I explain that I am not able to log in to make the payment online and outright refuse to pay the additional charge. She is very apologetic but claims that because their billing house is separate there is no way to credit this charge. She offered to give me the number with the e-​service that handles that, but is unsure if there is a system issue at the time or because I have discontinued service that is resulting in the issue. I bite the bullet and make the final payment with the service charge.
Fun fact: I’ve never been so frustrated with a company’s customer service that I actually took the time to write a review.
Verizon Fios service review:
I felt it was important to also include my experience with the Fios services themselves.
Installation — I already mentioned the problem with their equipment not working and issue with the double entry of equipment under my account. I should also note that you are basically required to use THEIR modem system. I was actually told by a Fios rep that my broadband modem would work fine, but the fact is you need a modem with an Ethernet INPUT as well as an output. Which I can almost guarantee you don’t have. Even then, if you use an outside modem, you will not have access to on-​demand or DVR features. The rest of the installation, scheduling the appointment, and the man who installed was all fine.
Internet: As mentioned, internet speeds and connection was fine. We had ⁵⁰⁄₅₀.
TV: Service was fine. I felt the fios menu structure was klunky, but I was new to the system and only used it 10 days. We had a ‘custom’ tv package that only gave us 60 total or so channels, but for a very cheap bundle (with the internet) of only $ 89. Comcast then released a double play special that blew it out of the water. Verizon would not match, so we made the switch.

DO NOT TRUST VERIZON FIOS!!! They are not trustworthy and misleading in their ads to get new customers.
In February 24^th, 2015 I was ready to order my service after carefully reviewing the bundle options for new costumers. I chose the triple play bundle, advertised for $ 114 + equipment+ fees and the bundle also stated a $ 400 gift card, which I would receive after 60 days of service and no late payments. So I ordered the service. Now, July 7^th, when I called Verizon to find out about my gift card, I was told that I wasn’t eligible for it because I was given the discount on my bill instead. (THE PRICE THAT I SIGNED UP ON THEIR WEBSITE IS THE PRICE I’VE BEEN PAYING SINCE FEBRUARY, NEVER LATE). After an entire morning wasted on the phone with people who don’t want to help me with my problem, and hearing that it was my mistake I decide to cancel the service and will receive a $ 200 fee on my next bill for breaking the contract, which I hope will be discussed in court.
I hope nobody have to experience this same situation as me and my family. And I hope that someone at some point can make this type of misleading and untrustworthy situation continue to happen with other customers.

Be careful when contacting FIOS they did not even make a record of my canceling my service and play games, crappy company all around!!!

Been a longstanding Verizon Fios customer and recently moved. Verizon said they don’t provide Fios where I moved to but said they could deliver it through DirectTV. Turns out they can’t even do that but that’s not the problem. When I called to cancel my service they are charging me a cancellation fee even though they can’t fulfill their contract. The supervisor was unwilling/​able to waive the cancellation fee. Hey Verizon, you have lots of big lawyers to stick it to the little guy here but do you realize how bad business this really is? If you’re reading this, buyer beware Verizon doesn’t respect its customers at all! I’m sure I’ll move to another location at some point but I’ll never buy Verizon again.

Fios fiber optic is great until their equipment starts to break ex: tv remote only lasted a year and they want to charge you to replace even though its their equipment not yours. Now the backup battery in the event of a power outage needs replacing after 18 months even though I have a two year contract, Simpy a consumer should not be charged for Fios inferior equipment that they own not me, What a scam they have going. Beware if you are thinking of getting Fios.

VERIZON YOU S*CK! You condescending pieces of sh*t. I will do everything in my power to make sure no one I know will ever sign up for your services or get pan handled by your life sucking contracts, Mark my words you will suffer for the small part of my life you have wasted. Back to Comcast it is. We just moved (to the building next door!) and they don’t provide service in our new house so they said they would waive the $ 200 cancellation fee, but only if we switched to dish network… what? I don’t want satellite tv so I have to pay them 200 bucks even though they cannot provide me service anymore? I did not agree ever that in these circumstances I would switch to dish network, EVER, nor have I ever planned on getting dish. I live in New England with some of the most insane weather why would I agree to put a dish out of my window? Not only do I not want a satellite but our landlord will not allow us one (according to the Verizon rep «that’s our own fault for not owning our own house) Well maybe if I wasn’t paying you $ 150 dollars a month for hardly any channels and a phone we don’t use and never wanted I could afford a house, Pr*ck. It’s messed up the way you treat your loyall customers who willingly chose you rather than Comcast after our last move. The tv service was good it never froze or skipped but is that really worth being treated like a piece of sh*t? Also your service is Soooooooooooooooooo much more expensive and unlike Comcasts slightly retarted customer service reps Verizon customer service reps are cold hearted pr*cks. I would rather talk to an idiot who will give me what I want than a Verizon person who treats me like an idiot… If I could give you negative stars I would You deserve nothing more. Goodbye forever Verizon.

This review does not refer to the store but to Verizon in general. Before you subscribe to Verizon web-​based email realize that you cannot export your contacts to Gmail or Outlook. Verizon allows you to IMPORT from other mail programs but will not allow you to export your Verizon contacts to Gmail, Outlook or any other email program.

Not sure where a technician comes from when they service Leominster, MA, but I got FIOS a year ago. I realized when I came home from work that I have no phone or internet connection. After going thru the self-​troubleshooting steps within my house, I realize there is a battery in the FIOS unit that went dead, It seems when this battery dies, ($ 40 annually at the owner’s expense), nothing works. I asked the help desk why this isn’t hardwired & she said it’s only hardwired to rejuice the battery, which obviously has a short life span. May consider COMCAST knowing what I was not told from the start by Verizon. A full disclosure would have been helpful.

I don’t give out many one star reviews, but this company certainly warrants it.
I was promised that the $ 50 activation fee for my internet would be waived. It wasn’t, so I called them up. The rep was rude and stated that there was no mention of this in the notes and that I could easily just be making it up. Never, in my life, have I been called a liar by a business…
Finally, after some discussion, and the rep claiming he never called me a liar, he said the person I initially talked to would have to call me back within 48 hours. Well, that never happened, but I did get an email that I would see a $ 50 credit on my next bill.
While the end result was what I wanted, what it took to get me there was pretty unacceptable. It was bad enough that I would just leave, but I am stuck in a two year contract. Clever, Verizon, very. Two years is a long time, enough for me to likely forget this happened. Here is to hoping I never have to contact customer care again, OR it goes much better next time.