Baystate Tent & Party

10×20 Tent
As good as their word. The real deal. Great price, service, delivery, install and pick-​up. Im a gardener and very very fussy. Delivery did immaculate work — my garden and lawn look just as good as before the event!

I honestly don’t know where to begin. The only reason I’m giving them one star is because they gave me a full refund. I spent a year and a half planning and designing my dream wedding. I picked a color scheme and based my entire décor off of that scheme. EVERYTHING at my wedding was shades of coral with gold accents. My bridesmaids wore coral dresses with gold jewelry, my place cards were gold glitter, even my invitations were coral and gold. I ordered almost 200 GOLD chiavari chairs from Baystate. After my ceremony my now husband and I peered down from the balcony to look into our ballroom… my heart dropped. What did Baystate deliver… SILVER CHAIRS! This was so very disappointing and I’m reminded of this awful service every time I look at my pictures and watch my video. I WOULD NOT recommend this place to anyone! Very disappointed bride!!!

Unlike the other two ratings, I would give this place 5 stars. I called another local place and asked for a tent/​canopy big enough for about fourty people. I was told they only install tents and one big enough for me would be $ 1000.00 and would require a building permit. I almost fell over! I only needed it for one day. They told me that tents and canopy’s are not the same thing and tents are considered permanent and therefore require the permit. All I needed was some shade and protection form rain for one day and I think they were trying to rip me off. I called Baystate and they rented me a canopy with tables and chairs including delivery and installation for about $ 350.00. I still have no idea what the difference is between a canopy and a tent besides $ 650.00 bucks. The tent was delived on time, removed on time and was perfect for my party. I will use Baystate again if I need them for sure.

Super helpful, very friendly, great service!!!

The only reason I am giving this company 1 star is because the delivery person was very courteous otherwise they wouldn’t even deserve that. They delivered a jumpy house for my nieces birthday 2 days before the event which we were told could be easy set up by us on the day of the party. what they did not tell is there os a large flap on the bottom that had to be sealed before it would inflate. After several hours of trying to patch holes in the fabric and several emergency phone calls to this company, which went unanswered, we still were unable to inflate the jumpy house. My husband began calling other rental companies for advice. Finally my husband contacted Rent-​all on Salem Street in Lynn and they informed us that we should look for the flap, which is how we found it, sealed it and then able to inflate it. If you’re looking to rent anything, stay away from Baystate and contact Rent-​all instead. 24 hours after our SOS calls to Baystate they have still not called us back. If it weren’t for Rent-​all, our party would have been a disaster. I’m floored by the lack of courtesy and professionalism on the part of Baystate. Do yourself a favor and stay away from this company!

Overall, not thrilled. I am giving them an extra star purely based on their delivery men. They were the most professional and courteous part of my whole experience with this company. I called about 7 weeks ago to reserve an inflatable for my daughters’ birthday party. I got a call 5 days before the party letting me know that the inflatable I reserved had been damaged and would not be available for my upcoming party. I’m a reasonable person, stuff happens. I selected an alternative themed inflatable. I did however ask them for a discount or the option to waive the delivery fee seeing as I am a first time customer and it would be a nice good faith gesture given the circumstances. I was pleasant and flexible, so why shouldn’t they be? The rep said she wasn’t authorized to do that and would have her manager call me. Three days later, still no call. I called them myself and had to ask about my delivery window the next day. I sat on hold for 10 minutes and was told they were still trying to fit it in. Delivery men showed up early the next day, which was nice, but full invoice in hand. Inflated the bounce house to find it wet inside and with a musty odor. Needless to say, I will not be doing business with Baystate again.

We have used Baystate for three different parties (tents, tables, chairs, bouncehouses, etc) and they have been very reliable. The quality of what they rent has been good, they show up when they say they will, and the one time we had an issue (they brought the wrong item) they had it fixed almost immediately. The prices could certainly be lower but 1) they are competitive and 2) you get what you pay for!
I would certainly recommend them to friends.