Ira Toyota of Tewksbury

I have been an IRA customer for 4 years now. The service and service advisors has constantly gone downhill real fast. I had an appointment on 6/​4, was promised the car in 2 hours, after 2.5 hours the advisor told me they were putting car back together, another 45 minutes later I got my car back, they could not find why the check engine light is on, they did not even look at why the TRAC off light was on. I am so done with them as I will be calling customer relations to see if I can switch the rest of my service contact to Acton Toyota (who I heard is excellent). PLEASE STAY AWAY from IRA, gone downhill fast. My next car will be from someone who has competent service personal, and I don’t know why a 2012 Corolla had to have complete brake job at 30K miles and at 60K having these other issues. SO very disappointed. Forced to give one star would have gotten none.
reply from IRA:
6÷6÷2016 *
Chris,
I apologize for what you experienced in my service department. I would like to try to make things right, especially for a loyal customer like yourself. Can you please contact me when you have a moment?
Steve DaSilva
General Manager
(978) 863‑9009
***Apparently a canned email not from Steve as I have called 3 times and got message on his phone that today is Saturday June 4^th, so I don’t feel he sent the response and no one cares about the issue. Avoid this place at all costs.

I found them through Autotrader and brought my Jeep in for an appraisal. They were fast and honest. When their offer was less than I hoped for, they were still helpful with tips covering private sale and other used car buyers.
It’s always nice when a company is helpful while doing business; it’s a special company that helps even after they know you’re not going to make a deal with them.

Went to get oil changed and they said my water pump and rear struts where gone… after a 3500 dollar estimate they said they can do it right now… I said I have to get prices… they got nervous and said u better do it quick or your car can over heat… red flag number 2… first red flag was struts.
I went to a local place for a quote… they said nashua toyota parts have never sold struts before on my car.
The garage I took it to said there’s nothing wrong with my car at all!
Toyota Tewksbury are criminals!
Don’t agree to any repairs or even go there! If u think it won’t happen to you say goodbye to your money.
In response to mike… I called twice over 24 hrs left my name and number and you’ve only responded to Unilocal.I’ve called enough. Saving face on Unilocal doesn’t work… my file of over charges has been erased but my paperwork was not been.
Updated its been 4 months and my car hasn’t overheated… Toyota of Tewksbury u said my car would overheat and seize… how much longer does it take! Thieves!

Would give no star but it won’t let me. Just wasted over an hour of our time looking for a car they advertised in the website and «lost» in the time it took us to drive over. Had different excuses and then blamed the «lot boy» for misplacing it. Then had the nerve to ask if they find it could they call us. Even offered to show us other cars that we were not interested in!

I have taken my cars to various dealerships for service around Massachusetts and it shocks me every time how above and beyond the guys at Ira Toyota Tewksbury go for their customers. They are super friendly, extremely helpful, and make sure all of your questions are answered with patience and kindness. After the horrendous experiences I have had elsewhere, I will gladly keep coming here no matter where I live in the greater Boston area.

Edit: Its been 10k miles and car runs very good.
I saw the price online for a 2015 Camry and decided to buy the car. It was cheaper than the Toyota in Wellesley but only by $ 200 when you look at the total price (since they charge higher fees to make up the low price). I went there and spoke to someone who’s English wasn’t great. No big deal, I just want to buy the car and make sure everything is okay. I test drove it and it was fine. They didn’t ask me if I wanted any accessories or extended warranties. Again, not a big deal since I already knew I didn’t need any. I signed the contract for the car and the communication between the salesman and me was not great. I had to text back/​call several times to make sure everything is okay with the registration/​sticker/​insurance/​etc. None of the representatives there were great or professional but whatever.
The biggest problem I had was that they didn’t clean the car AT ALL. I’m pretty sure they didn’t even do any kind of inspection. Car had dust on the inside and random dusts on the outside. I’m not sure if this is Toyota policy since there was a list that included checking for inspections and cleaning the car. I guess this is how they treat you AFTER you sign the contract. I had to clean it myself which was not a big deal but any other car dealers would’ve had the courtesy to do so. Everyone else tells me their new cars have been cleaned. How hard is it to wipe a car down… seriously. I asked the salesman why and he said something like «It costs us $ 150». So I guess they were trying to save money and go cheap on me. Maybe they could’ve given me that $ 150 instead. Car runs okay but in the future I would not buy from here ever again. I’m only 22 and make pretty good money so I’ll definitely be making a lot more car purchases.
Just wanted to warn you guys since I’m not sure what else they did to save themselves more money, rather than helping the customer.

These guys are friendly and extremely helpful. The customer service is impeccable — over the phone and in person — and they are easy to trust.
If you are looking for a Toyota dealer north of Boston, Ira Toyota is the way to go.

ZERO STARS: IRA Tewksbury serves as a an AutoTrader dealer if you are trading or buying your car. When you are seeking to only sell your car, this place is a SHAM. My quote from AutoTrader was $ 2800.00. Once they confirmed I was selling and not trading, the run around began. Told me they were inspecting it, had me recomplete the AutoTrader questionnaire them and said the Manager was looking at the engine etc. They purposely wasted my time and lowballed the offer by over 80%. The $ 2800.00 became an offer for $ 500.00. What they didn’t know was my Husband was sitting in a parked car next to the one they were selling. was in They walked around it, took pictures, started it, NEVER drove it, NEVER look under the hood. Don’t go here to sell the car only, they only like trades and made a mockery of my AutoTrader offer and my time.

We had a car on hold and went to pick it up, we had put a deposit on the car. Another salesman sold it out from under us. Bait and switch is not my idea of good business. Will not shop there again. I wonder why Unilocal has hidden all the negative reviews?

Went into this dealer with my friend today to test drive a 2015 Scion TC9.0 limited edition!!! And then received horrible customer service. We waited 45 minutes until we actually had a rep come see us and he told us that he was busy doing some training program. And told us that he didn’t have much time so he gave us keys to a car that was a stick shift and I told him I don’t drive stick shift and he chuckled. I honestly wanted wanted to drive the limited edition and he said «I’ll get the keys for it» 10 minutes after another person came out and starting explaining to us that the sales rep that was helping us has an appointment and cannot help us for another 45 minutes… ARE YOU SERIOUS!!! So the guys started explaining that because we just wanted to test drive the car and not buy it they weren’t going to let us… So I walked away and drove to Toyota in Nashua where I was able to test drive the car!

I have a 2002 Toyota Corolla, and I was referred to IRA in Tewksbury after getting quotes from two different Toyota dealerships on the same part that needed to be repaired. One said it would cost about $ 350 and the other said it would cost $ 1300! I went to IRA and the service was amazing — Michael Letizia, Peter, and Wayne assured me that they would do a very thorough evaluation of what needed to be repaired so that the quote I would get was much more accurate and realistic. They ended up finding the leaks, gave me a very reasonable quote, and even showed me a picture of where the leaks were and explained how they would fix it! They also noticed that I had two rear brake light bulbs out, which both other dealerships failed to notice during their full evaluations of my car. Michael’s explanations about the repairs were thorough, but easy to understand and follow for someone who does not know much about cars. Also, the Report Card that they fill out was extremely helpful because it easily identified any and all imminent repairs with quotes beside them.
The level of attention to detail that this dealership carried in evaluating my car compared to the other places that I went to really made a difference in how I felt during the entire process. For many people, including myself, going to get repairs on your car can be a nightmare — most of the time you leave with more fees then you bargained for, but still feel like something else went unnoticed and is going to fall apart the next day. However, when I left with my car, I was very comfortable that everything was taken care of and no issues were left unnoticed/​ignored.
Overall, the customer service was great, the price was very reasonable considering the work that had to be done, and I really felt like the mechanics there had a great deal of experience and really knew what they were doing with my car. I really felt taken care of at this dealership, and the people were very personable and understanding of my situation.
In the future, even though IRA is a longer drive then the other dealerships, I will not hesitate to drive there because I know that the advisers have my best interest in mind.

I am not a big fan of used car salesmen. Who is? But I knew I wanted a used Prius and IRA in Tewksbury had one that was exactly what I wanted. We went down last December and met with Wayne, who went over the basics with me and answered our questions. We took the car out for a test drive, talked over the features, etc. We went back and forth a couple of times on the price before compromising on one we were equally disappointed in. (Actually between Unilocal and me I think I got a great deal!) There was one small cosmetic issue that Wayne promised to have corrected for me. but it had to be done after the sale. A few weeks later IRA had the car for a day and fixed the issue. Wayne kept his word and I was happy. Since that time I brought the car in for one more minor service issue and was again satisfied with them (they replaced a bulb I could not get to myself.) My Prius doesn’t quite get the MPG promised by the manufacturer, but I think maybe that is based on ideal conditions (Perhaps I need to have no heat or A/​C on, weigh only 100 lbs, be alone in the car going downhill with the wind at my back?) Anyway the mileage is still *much* better than I would get with an all-​gas engine.
I honestly cannot think of a bad thing to say about IRA. Wayne and all of them treated us very well. For this IRA gets five stars.

i got 2014 rav4 here. best price in mass. but i just want say two points first the saler tell me about lemon law befor i got my new car. secound after i got my car about one month they call me and tell me go to pick matt they forgot give to me before

I was in the market for a new car, and heard good things about the sales team at this dealership. From the minute I walked through the door with my wife and young son we were treated with the best customer care and customer service. Buying a car is never an easy thing, but everyone we met (Rick, Ron and Nick) were all amazing. They all took the time to work with my wife and I to find the right car and the right price for us.
I felt no pressure when talking with everyone there, and we were able to walk out the door happy with our purchase. The guys even took the time to play with my son and distract him while we finished up the paperwork. I would definitely recommend this dealership to anyone looking to get a Toyota.

Apparently when you make an appointment for service, it’s more of a suggestion. Got there today to have routine maintenance done and was told when I got there that I would have to wait several hours because it’s a Saturday and they’re always busy. I get that it’s busy. That’s why I MADE AN APPOINTMENT instead of just waltzing in. I will never use this location for ANYTHING again.
I think the worst part about it was the way they handled it. When the service rep told me it would be several hours, there was no apology, just a «too bad» mentality. When I said never mind and went to leave, he scoffed and said «yeah okay».
Edit: Dealership commented below. Thanks for the offer, but the oil change would have already been free, as I got the 2 yr maintenance plan. So that isn’t helping me in the slightest. I have two Toyota vehicles, plan to stay with Toyota, and I live in the area. I’ll be using the Nashua Toyota going forward.

My rear brakes went out at exit 42 and I got air in my brake system. I know nothing about cars and was afraid mine might explode with me in it. Not once did I feel taken advantage of at Ira.
My Ira consultant was Alfredo. He explained everything to me and was on call for any additional questions I had. He walked me through what was wrong and showed me the broken pieces.
The service was quick and they are open on Sundays. I was provided with a rental car and they were respectful of my tight budget.
I drive on average 36,000 miles a year and have dealt with many dealerships and mechanics. This was the best experience I have had.

Bought my 2006 Nissan Altima from Ira Nissan which since has closed and they told me that I would be taken good care of at Ira Toyota but not the case They try to charge me 2 time for something that was covered under my 100thousand mile warranty but got my way in the end but it wasn’t easy

Recently purchased a used pick up truck. I dealt with Glenn who was excellent. The sale was 90% smooth sailing and any «hiccups» were dealt with promptly. I recommend to anyone looking for a pain free experience to ask for Glenn.

Horrible service, very rude and unprofessional. Granted, if you’re oblivious they will treat you kindly while exploiting your naïveté. Thus, ripping you off. Ricky, there sales rep. Suffers from little man syndrome and talks down to you. Robert, there other sales rep is either clueless or just an empty shell, to waste your time.
Moral of the story, don’t waste your time here.

Went in here to test drive a certified used toyota, we asked on the phone whether it would be an issue to have the car checked by our mechanic if we liked it. We were told «people do that all the time.» We specifically asked this so we wouldn’t waste our time.
After test driving the car and saying we’d like to have it checked out, we were hassled by the sales manager Rick («ricky») Despres. He wasted our time by trying to convince us that we didn’t need to have it checked out I finally said «If you’re not going to let us have the car checked out, we’re done.» To which Ricky replied «I guess we’re done then» with an extremely annoyed attitude.
I’ve had some bad experiences with car dealers, but this was one of the rudest.