Holiday Inn Express & Suites Terrell

For a dance competition weekend, this was our home away from home. I called to ask if our room could be ready early. It was. Room, king suite, was clean and spacious even with the roll away bed. Shower was hot with lots of pressure; breakfast bar clean and plentiful; coffee delish as I expect from HI. A great place to stay with a friendly staff even when the hotel was sold out

We arrived late and got stuck with a handicap equipped room with 2 queens. The room was ok but the bathroom was nasty. The mold on the floor around the bath/​shower was disgusting.
Also, we had 4 guest and only 3 towels! After staying in this Holiday Inn Express I felt much smarter the next morning… I will not stay here again.

Stay here in mid may had no problems, nice clean hotel. (Decent price) Came back though around the end of the month was told the price for a room was 250+ because that weekend was canton trade days, we know what and where canton tx is so that’s the problem they are over 30 min. Away how do they think it’s acceptable to use that as a excuse to more than double the prices. We went somewhere else very disappointed in this location for being sneaky

There was no recognition of my IHG platinum status or offer for a goody bag or welcome points when I checked in as is customary for these hotels. That should have been a sign of the rest of the stay. The first room has 2 burned out lights that I noticed right away. The next morning I found bugs on my robe that was lying on the bed. I’ve Googled bed bugs and I’m sure that’s what they were. I also killed a small bug on the bathroom floor. I asked for a different room. This one seemed OK until I flushed the toilet and the handle came off in my hand. Tried to call the front desk but the button on the phone that says front desk doesn’t get you there. Had to leave my room and go downstairs. They had to put me in another room since there was no one to fix the toilet. 3^rd room has lights over the sink that sometimes come on and sometimes don’t. The sheets had stains. Both the first and 3^rd rooms had irons that leaked. The only vending machine that has drinks in the whole hotel was not working. I was told I would have to go to the gas station down to road to buy a bottle of water. No one asked me why I was checking out a day early when I left. There was no thank you for your stay. I stay in a lot of hotels. This is the worse. I tried to put his review on the Holiday site but they refuse to post it. Just know that when you see all good reviews on their hotels it’s because they won’t post the ones they don’t like. 3 different people have promised me points to compensate me for the problems but after a month they haven’t shown up.

My family has been staying here on and off for the past 3 weeks. The staff is nice. The breakfast attendant Virginia is outstanding she gets 5 STARS. She’s absolutely delightful and on task. She has customized my children’s pancakes to make them bite size minis instead of big pancakes. The only reason I gave this hotel 4 Stars instead of 5 is because the pool has been broken for over 10 days now. I have been here for 3 weeks now and have yet to see anyone actually working in the pool area. This has been a real bummer for my kids.

This hotel is the best you can get in Terrell, no joke.
Indoor pool! and jacuzzi (Call to make sure it is working if this is the main reason you book — it was broken when we came there but they gave us a discount and also handled it well. Staff said it is almost always working well)
Rooms are basic but clean and come with nice sized fridge.
Walking distance to the outlet mall, Ihop, Carmona’s mexican and Silver Saloon. Close to a Starbucks.

If you have severe allergies to cigarette smoke like my family does, this is the only hotel in the area to stay. It is 100% non smoking! The rates are reasonable and include breakfast. There is even an indoor pool if that’s your thing. We usually pay the $ 20 more and get the suite. The extra space is needed with 2 small boys. Brittany Baker is the Manager and she has gone out of her way to make sure I was able to check in early one time when I needed too. Overall, a super place to stay with family.

Below average for a Holiday Inn Express. The Internet speeds are ridiculously low and subpar for business travelers. Ceilings are paper thin and it sounded like people were pogo stick jumping above me and it was just walking (I think). My towels smelled like cig smoke as the vent somehow in the bathroom is shared with smoking room and it slightly came into my room. Better than average fitness center though. People were nice. for the price, drive on into Dallas.

Nice clean holiday inn with free wifi, what’s not too like

My five co workers came for training with our sister company in Terrell and we stayed here for 3 nights.
The rooms are large modern and clean. Front desk personal was always friendly and helpful. Breakfast is served daily and was decent. Holiday in offers free wi fi plug in at your room but no wireless for Internet usage.
Only con was that my co workers saw several over sized water bugs in the hallways and in one instance in her room. I myself did not see any what so ever.
I would stay here again in the future especially since we all received the corporate rate of $ 79.00 per night!