Mac Haik Temple

The prices are high and the customer service leaves a lot to be desired.
I inquired about the free WiFi they advertise on their website to the young girl in the service department working at the cashiers desk on Jan 11^th 2016 (Elizabeth). She said that she doesn’t know the password but the WiFi doesn’t need a password. I informed her that it does in fact need a password for the machaikcdjcustomer profile. She just says «well, I don’t know» and just went back to doing whatever she was doing before. Good (or maybe even decent) customer service would have gone something like this:
«I’m not sure why you’re having issues logging on to the customer WiFi account. Let me call someone to see if there is a password or if the router needs to be restarted. Please have a cup of coffee and I’ll let you know if there is something we can do.»
As I am writing this, she is complaining to her coworkers about her job here. She misses working for her dad and hates answering the phone. I’m all for people airing their grievances to coworkers, but not within earshot of customers.
The service agent, Lance, was nice enough and not too pushy on the up sales (the only reason I’m giving them 2 stars).

The sales people were fine, but after the sale had been completed with one bank, I found out that WITHIN DAYS my loan had been sold to a company with a lot of negative actions against them. I should have been informed of this up front. If you buy a vehicle here, please beware of this practice and ASK QUESTIONS.

Car I was interested in had mileage reported on their website far lower (over 10,000 miles) than the CARFAX shown. Dealer said it was an error but did not correct it on their website. Did not seem familiar with their own car — color, body type, etc. Would not provide any pricing info other than list price on their website without going to their dealership.

I had my parents Jeep LIberty in Austin and the window broke. .. I had to take it to a Jeep dealer here to get it fixed. Turns out that yall fixed it 16 months ago; exact same window, exact same problem! The car is only driven about once every 2 weeks (if that). Weird thing is that the parts are covered for 12 months or 12,000 miles. Great job fixing a part to work just until the warranty runs out! I’m really glad we could spend another $ 375 on a car that only gets driven about 50 miles a month. Keep up the good work!