Enterprise Rent-A-Car

Do not use this location whatever you do! Me and my family rented a car from them to take our trip to Galveston and the registration and inspection stickers were outdated. We didn’t discover this till later while we were on the road and we called and asked the car rental place about the outdated stickers. Their response was simply oh we must have forgot we have a lot of cars at our place and sometimes we forget to check them all and make sure they’re all in tip top shape. We then ask them if we get a ticket for the expired stickers will y’all pay for it they said no. Even though it is their fault there a car rental place they should check all the cars first before they rent them out to customers and make sure they’re good to go. Also one time when we use them they had no record of our reservation of the car the people who work here are clueless and do not use this location.

Be very careful with this location. When I picked up my car in Austin about 3 weeks ago they told me to inspect the car for any golf size damage with and that is what they consider damage. When I came to temple and I extending my rental, the associate told me same thing. Fast forward, and I am retiring the car today, the manager states that I have damage in my roof from hale that happened. I said I did see that. I proceeded to tell him that the damage I was told had to gold ball size… Adding that when I got the car there no mention of adulation of any kind to be looking for during inspection. He added that they have had experience with hall adulation in the past and I did sigh the paper stating there was no damage to the car. I stated to him that no one asked me to look for adulation while inspecting car; the told me to look for dent or damage the size of golf ball. I proceeded to tell that as a customer I am supposed to be told what it is that I am looking for cause I do not work there and I have not had experience renting car in Texas to know about looking for adulation from hail storms. He was very dismissive and continued to state that I signed it. He did add that if the adulation was there when I got the car then I don’t have to worry about it. He the pointed to a few scratches on the car and asked me if the car had those at the time of rental would I rent it. I told him yes. I really don’t know what his point was cause I did get the car with some very size scratch and I was should look for golf size damage.
Thomas, the associate manager, proceed to let me know that he was the manager. And gave my bill and a claim to my insurance stating «multiple pings of ha on the roof» …that made me uncomfortable so I asked that he be more specific in the number and description of that he is talking about. Thomas then said he is not an expert no us he trained to look at that damage in that much detail.
My thought is first you told me your company had experience hail damage years ago and Interprise trained you all to be able to ID that but now you are saying you can’t be more specific in your description of what you telling you telling me is a damage I will have to pay for through my insurance. Thomas also agreed to give my concern to his manager. But you told me you were the manager. I told him they need to show the customer at pick up how to look for adulation and inform the customers or the regional issues that may cause damage to the car. Disappointed! I will definitely will be posting this on Facebook so my friend be aware or renting from Interprise. So now I have to wait to find out from their expert evaluator. I honestly did not see any damage/​adulation at all.

The service has been great, I usually never have any issues with the staff. But with the most recent rental I used from them, being a newer model Ford Fusion; was a very comfortable rental. My biggest complaint was that the «MyKey» system limited the speed to 80 MPH, and the volume of the radio to half the max volume? That was ridiculous, I used the rental to go down south and I PAID for the toll roads to watch everyone zip by me on the left lane. Again, great service but I will not be using another rental with similar «parental controls».

Love this place! They’re incredibly helpful, friendly, and by now (since I’m a fairly frequent customer) they pretty much know me by sight and even by name!

never had rented a car before. reserved one at 8 a.m. told them I would come by at 12. they said they would have one ready. arrived at 11:30. was told there was no cars available. asked what time approximately they may have one, the person attending me turned towards who I think was the manager. he said if he could read peoples minds, he would give me an exact hour, meanwhile I could show a proper i.d. and a credit card they could start the process. I’m glad he cant read minds. my mouth was about to go off, but didn’t. I had just lost a family member and I had to get back home to make arrangements. went to hertz right around the corner and was treated by the best staff ever.

They seemed understaffed at times. The waiting room has only 3 chairs and their parking situation is a nightmare. Be prepared to park on the side. Service was friendly but the location kind of sucks.

Super service