HealthCare Partners Medical Group

Staff is very friendly, welcoming me for my first time at this location. They are very quick and prompt and even take your blood work while you are there then send it out to get results. So far so good!

Finally got so fed up with this place… the girls that answer the phones come across as lazy and unhelpful like I am bothering them… the last straw was trying to make a same day appointment with Dr Wai who NEVER has same day appointments so tried any other doctor none available ok… then was asked if I want to leave a message for my doctor missy never came back to phone after 10 mins on hold hung up called my insurance and CHANGED MEDICAL GROUPS… goodbye to the stress of calling this place and forget about getting lab results took like a month… what takes 5 days minimum… They do not care about their patients and the service they give over phone has been addressed more than once now they don’t have to deal with me nor I them… Goodbye

This review was meant for the front office. I am a Young male very healthy, I have not been sick or been to the doctors for the past 5 years. since obamacare offers free annual physical I was told that I should get my health checked out. I went to the office since its close to work gave them my insurance card and asked if my insurance covered the free annual physical. I was told by the lady in the front desk that it was covered. With that knowledge I scheduled an appointment.
After 2 weeks I got the bill from the office, it was for $ 200 for the visit, and $ 70 for the lab work. I went in and confronted the front office and was pretty much told to scram and its too bad but you owe us $ 200.
Be aware what these people tell you about your health and what is covered and what is not covered, corporations like these are out for one thing and one thing only, and that is your money and your insurance money.
I am not sure if this is considered insurance fraud, but I will def. find out.

This review process does not allow for a negative star rating. If it did it would not be negative enough! I have literally been left with life threatening illness, miss diagnosed and left to have these conditions deteriorate until they became critical. And this has happened many times. I have predominantly delt with Dr. Lath and she is a very sweet lady and I am sure she was once a competent physician but she needs to retire. She is simply too old and too handicapped to care for patients any longer. Now Dr. Chen is a different story all together. He is a young doctor that should have his wits about him still. He is usually the default doctor I get to deal with when Dr. Lath is not available which is most of the time. Dr. Chen has always treated me like a hypochondriac when I see or speak to him and does not listen at all. Recently I called this healthcare partner group because I assumed I had contracted hand foot and mouth disease from my grandson. I told him I was concerned because of my immune system being compromised due to my having leukemia and diabetes which Dr. Chen is aware of. I told him my hands and feet were blistered. He did not have concern himself with the fact that he is the doctor and I am the patient and took my word for my self diagnosis, told Me it is just a virus and I would simply have to put up with any symptoms I encounter. The next day I could not walk at all and ended up in urgent care in Pasadena where I have ended up before after this medical groups doctors have dropped the ball and where excellent care is available. I was dehydrated, half of my body was covered in weeping sores and my hands and feet were in terrible shape. I could barely walk. But the worst part of it for someone with leukemia is that’s white cell count was 3300. The chief concern at the urgent care was monitoring my white cell count as this could trigger a relapse of my leukemia and put me in a place I have fought vigorously to stay out of. Dr. Chen did not show any concern for my general health and completely ignored my medical history and put my health at risk. Some photos to show what Dr. Chen decided I should just deal with by myself. Body covered in hundreds of sores and my hands and feet unrecognizable and feet so swollen I can’t walk with the bottoms of my feet and the palms of my hands in big blister. I know they call it a medical practice but they should be doing the job not practicing on me! Beware!!!

This comment is solely based on my appointment w/​Dr. Nelson Rosales. I was late to my appt because of street closures and when I arrived the reception said she will need to check w/​Dr. Rosales (to see **if** he can still see me!) since I was late. Mind you I was late no more than 15 mins top. It took the receptionist more than 7 mins to check me in. Since they were dealing w/​other patients. I waited in the lobby for 10 mins or so and was advised he will see me. So I continue to wait in the lobby for another 20+ mins before I was called in — and set in the room for another 15+ mins. So I ended up waiting for him for about one hour from my original appt time.
So he finally enters the room for my follow up. I spent majority of the time staring at his back since he keeps typing into the computer. There was not much eye to eye contact. I don’t want to get into details what else he did. This was my first visit with him and my first impression of him just went down the toilet. He have his opinions and he offered me to go to health classes instead of giving me a referral which I had originally obtain from my previous doctor. Insisting the class is very good and I should try those classes first. I didn’t want to drive to LA, to be in a classroom environment w/​a bunch of strangers w/​my health concern when I can speak to a specialist one on one… so I insisted over and over again. I felt like I had to argue w/​him to get my point across. It was so frustrating. I explained to him why can’t he just give me the old referral from my previous doctor? Since it was already in my file… It was his opinion that it will be better for me to go somewhere I didn’t want to. So after going back to that subject so many times he finally had it and said Fine… I will resend the referral. Wow we could save a lot of time if he would of just listen from the beginning.

This review is for Dr. Seetha Lath, and if I could give her 0 stars on Unilocal I would. It seems from the other reviews that there are a couple other good doctors here, and my experience today was solely with Dr. Lath, and not a reflection of the other doctors.
What an experience it was. I have never, ever, left a doctor’s office feeling more confused, insulted, and angry as I did today.
In inquiring about whether or not a positive strep test would rule out the possibility that my current sickness could be infectious mono, she avoided the question with the most condescending, roundabout answer of how strep is caused by bacteria and mono is caused by a virus, so testing for strep isn’t the same for testing for mono (thanks Bill Nye for the science lesson, but that wasn’t my question…).
When I rephrased my question to, so can I have strep and mono at the same time? She had the AUDACITY to ask me (in the most insulting, condescending, you-​are-​wasting-​my-​time tone possible): why does it MATTER what you have?
Uhhh… because I have been running a 4-​day 101+ fever (at which she scoffed as «no big deal»), because the back of my throat is covered with pus and I can’t swallow, because I would like to know how long I’m going to be sick and/​or contagious, because I would like to know how to get better or at least of ways to alleviate my symptoms, or because as a sentient human being, I have a right to understand the reasons behind my body declaring mutiny… I don’t know doc, you take your pick. You’re supposed to be the professional.
Save yourself the inadequate answers, office visit co-​pay, and anger management therapy and pick a different doctor. Please. Heed my warning.

I have had some absolutely terrible experiences with medical groups and personal care physicians these past few years… I do have HMO insurance, but that is not a legitimate reason for poor treatment of patients. After four or five changes of my PCP, I turned to Unilocal for advice… (Side Note: Unilocalers, we need to review doctors more! There are hardly any reviews about some places!)
Enter Health Care Partner Medical Group in Temple City, and Dr. Chen.
Even making an appointment here was a complete positive turn-​around — Instead of the three-​month away appointment for a physical I was given at my previous doctor’s office, they offered me one THE NEXT DAY! My jaw dropped on the phone!
Their office is updated, with computers in all of the examination rooms, keeping your information up-​to-​date so that you don’t have to repeat the same info repeatedly to different doctors and specialists.
Dr. Chen is very friendly and professional. His bedside manner is great! I came to him with every little ailment I could remember, and he addressed and answered every single issue. He didn’t rush our visit, and was very thorough while entering my information into their database. He seemed to have a genuine concern for my issues. It was such a breath of fresh air to meet a doctor of this caliber with a real interest in helping people’s health! He performed a physical, gave me a referral, assigned blood work, and explained and offered the flu shot (which I accepted).
I stopped in to see Renee, the referral specialist, at her office on the way out to get the referral (you can see how much I appreciate a person like Renee after my last experience with the West Hills HCPMG). She was so cute, friendly, helpful, and even offered to email me the referral in one day, which is practically unheard of (usually it’s about a month). The medical assistants covering the front desk were very efficient, as well.
Even as a new patient, I was out of there (with a complete physical exam, flu shot, and referral) in an hour. Efficiency and care with a smile — that’s the bottom line of the Temple City office of HCPMG!

This review will be for Dr. Chen. He also is amazing. He listens and has a very warm vibe about him. It also helps that he has a perma-​grin and has a great sense of humor and will listen to all your concerns often giving more information than you thought you needed rather than JUST answering your question. I really like that he wont try and pressure you into using medications that you really don’t want to use and will give you suggestions for what else may work (I have a big fear of antibiotics and topical steroids, any steroids for that matter!).
The office itself is very clean and organized. I have never had a bad experience or waited longer than reasonable. The receptionists are on top of their game and the nurses are even knowledgeable beyond their duties, all which I appreciate very much. When you are done with your appointment, your medications, if any, are automatically sent to the pharmacy of your choice! Now… If only the pharmacies could be so helpful… hmph!

(I believe this clinic provides general and family practice, not just the categories Unilocal lists.)
Dr. Ramos was the best doctor I’ve ever had. I went to this clinic for a one time urgent care visit when I was in the LA area and wished I lived in LA so he could be my regular doctor! I had Bell’s Palsy which is not life-​threatening, but could leave permanent facial paralysis. Not much is understood in how to best recover from it, but Dr. Ramos made every effort to maximize my chances.
In addition to detailed explanation of the condition, he actually recalled a recent medical journal article about an anti-​viral study in Japan but didn’t have it at hand. So as to not take up any more of my time, he prescribed the usual treatment and checked that my cell phone number was on my forms. Before I reached the pharmacy he PERSONALLY CALLED me saying he found the article confirming effectiveness of the anti-​viral and called the prescription into the pharmacy so it was ready when I arrived!
It is rare to find a doctor who takes his own time to provide genuine care for his patients like this. I really hope everyone nearby his clinic will see him and thank him for me.”