Chase Bank

I have been here before and it has normally been a good experience, not today. I came in signed in to see a personal banker. There was no one on the sign in list, that’s a great thing for me. I waited 20 mins (I’m not complaining about that). An associate came to the waiting area and was speaking in mandarin to 2 people who came after me. I said I’m the next on the list. She ignored me and kept talking to them and walked away. Next associate came up and called next name, it wasn’t me. I checked the list, someone had crossed my name out. I feel like I was racially profiled because I’m white. I live in temple city and this doesn’t make me happy. I will not go to this branch again. I will go to arcadia from now on.

Went to deposit money to my cousin account yesterday, the guy greet us so nice and friendly. But one of the teller, he is big guy and his first name Anthony was so rude and have no patient explaining or answering our questions. Kind of look down to us cause he didn’t even want even have a make eye contact.
Chase bank should be more careful selecting employees, it’s hospitality business or maybe should put Anthony in training how to handle customer in nice manner before putting him on the real teller job.

So ridiculous. I told them I have like 3 baskets of quarters (almost $ 7000)so I would need A LOT quarter rolls. And what I got was only a little. And I was also asked if I have chase bank account. I do have. And then I was told to change the rolls first to get more quarters or to buy at 99 cent store… I really don’t get it. I am chase bank customer and I save money to your bank and I still need to spend money to buy quarter rolls? I know it’s super cheap but it’s not the point.
Really won’t go to this chase bank again. I actually got what I need at the Rosemead one with warm reception.

I have had an account with Chase for about 3 years and I recently started a new business and went in to open a business account. The man who helped me sits closes to the stairs and he was very rude, intimidating, sarcastic and racial profiled me. He basically interrogated me about my new business and business plans and said I didn’t have the correct vision or plan and that made me feel that Chase didn’t want my business. I reminded him that I was not there for a loan, I was just there to open a business account and then he lied about Chase polices and made them so ridicules telling me if I didn’t keep a certain amount in daily that Chase would close my account. I reminded him that I was already a customer and that I was also a customer at Wells Fargo and Bank of the West but I chose Chase and this didn’t seem right that my account would be closed if I didn’t maintain his terms. I said I would go across the street to Wells Fargo and talk to them and see if they could help me and he closed his folder in a very aggressive way and said «great, you do that» with a smirk on his face. He made it very clear to me that Chase didn’t want my business.
I walked right across the street to Wells Fargo and opened an account with less than I was going to open it at Chase with no hassle and the customer service at Wells Fargo was outstanding. My business is Customer Service so since I received such a poor display of it, I decided to call Chase Corporate and make a complaint and asked them to put it on file. They did and then I let the bank manager at this Chase know that I made a complaint.
BIG NOTE TO TEMPLE CITY CHASE BRANCH: You are representing a bank that is all over the United States and you don’t have the right to profile your customers based on race, religion or gender. You are nothing but the doers in a big establishment there to serve the customer. You cannot lie about polices and intimidate customers or future customers because you don’t like them because they don’t look like you. You are replaceable and being in the customer service business I would have to say that this branch failed miserably.

My mom and I came in today on a Tuesday afternoon. There were two people in line in front of us, and three tellers who were seemingly unoccupied behind the bank teller desk.
They kept telling us that they would be with us in just one moment as all three bank tellers behind the desk continued to chat and not help the people in line.
We went across the street to Wells Fargo and was greeted by a friendly woman who guided us to a teller within a minute of walking in.
Overall, this particular branch was not very friendly nor did they appear to be very eager to help us.

Fast and speedy! And they gave me a free calendar! Only down side is that the parking can be a pain.

I moved practically steps away from this chase bank about a little over a year ago. I’m so happy that I was that close because I bank with chase. Everybody working in this bank was so friendly and helpful until a couple of months ago when I ran into this teller that claimed he was the manager of this branch. I was trying to make a deposit for my girlfriend because we just had a baby and she couldn’t leave the house. This particular «manager said that I’m not suppose to make a deposit for someone else and told me that he can close both my account and hers if he wants to. I told him the situation but he insisted so I had to bring my gf with my new born baby because he insisted for her to be there. When we got there, I saw him with two other tellers laughing and giggling which made me feel more upset. Another teller was gonna help us when he interjected and started badgering my gf. He threatened to close our accounts again and started ranting non stop. I got really upset and ask him why he keeps on repeating himself and that I’m going to be late for work. He then said that I can’t talk to him that way and he’s seriously considering to close our accounts. I didn’t give a bad review back then because the rest of the staff are nice except him. Instead I just started to use the machine and online banking just to avoid him.
Today, I made a mistake of coming in again. My son in college needed money for school so I came in to make a deposit on his account. I explained it to the teller and he even checked and made sure it was my son’s account. All of a sudden, the teller next to him said something. Next thing you know, the teller is telling me that I couldn’t make this deposit because of policy. I then realize that the teller next to him is the same guy that harassed me a few months ago. I forgot his name but a perfect description is a short Hispanic guy that always wear the same navy blue suit. Stay away from him! If anyone in this bank has authority over him, pls send him to a good customer service class because he is setting a very bad example to everyone else that works there!

Same as all other Chase banks I’ve been to except this location has cookies! Last time I was here, they had coffee! I think it’s nice that they take the extra step for customers. I only come in to make deposits. Transactions were always simple; tellers were always nice. I haven’t had any problems. here.

Friendly service. Nice looking branch.

They have a drive thru ATM. Love it!

I came into this location to close one of my checking accounts. Normally you can go to the teller to do this type of transaction (my sister did when Wamu was bankrupt). I was sent to the security/​check-​in counter.
After checking in and stating the reason for my visit, I waited along with many other people who were there for the same reason… to close their checking account before the monthly account maintenance fee kicked in. I was in the wait area for 30 minutes before they called my name.
The representative who helped me kept repeating the same small talk to me, «how are you?» between the time she escorted me 5 feet to her cubicle and also when she was entering my account information.
The thing that shocked me was that she didn’t ask for my ID or to verify who I was. I didn’t sign anything to close my account or enter my pin for that account… how do you know that you closed the right account or that the person closing the account is actually who they said they were? Just saying… I would want that added measure.
Another time I came in to order more checks… my original checking account through Wamu came me free checks for life, which they are supposed to honor. They didn’t here. I ended up ordering them at a different branch — free of charge of course!
I’ll stick to my other locations for Chase Bank, thanks.

My WaMu accounts automatically rolled into Chase Bank and everything was much the same. Got good service as before and nothing changed until recently. They started charging fees for what used to be «Free» checking account.
Well, if there weren’t any other banks offering free checking, I would have probably stayed. There are so many banks that want my business without charging me a fee, so I gotta say… So long Chase!

People who work there are very nice, but be sure to understand what the bank wants you to do later when you open accounts there. If you don’t have straight deposit for your checking they will charge you unless you use their debit card a certain time a month. etc.

It’s a bank. Get your money, get in & out. I do the drive-​thru. I like how it have green or red light to let me know if it’s working.
Parking is horrible though!

This Chase is great. I’m usually greeted as soon as I walk in and bank account closures are dealt w/​ease. The bankers are friendly and so far haven’t encountered any major problems.
They’ll also mention any banking promtions coming up and apply the quarterly promos onto my chase card.