Renewal by Andersen

One thing you must consider before having Anderson replacement windows installed is that you will loose a large portion of your glass surface area. The replacement windows fit in over your old frames and your new frames will be about 3″ to 4′‘s wider all around the window making the glass pane smaller. On small windows (bathrooms) I would not do it, it’s like looking through a port hole of a ship. The plastic strips used to cover the gaps around the old frames are very weak, truly a cosmetic item. If you have popout trim on the outside of your windows you may want to consider how it will look with the wide flange overlapping it. I worked feverishly to get mine acceptable looking after the installation. We replaced 17 windows and 2 large sliding doors, looking back I would definitely remove and reinstall and pay a little more. The installers were very professional and polite, but definitely piece workers. Gerald W. Ruane

I can’t say enough «good» about Andersen. Wife and I had been researching windows for well over 12 months. We talked to Pella, Sears, Window World, and some independent installers that resell various types of windows. We were petrified to pull the trigger for fear of hating the windows we chose, or having that «nightmare install» story everyone has seen.
Jon Beno in the Scottsdale office was spectacular, and very patient. We had an initial meeting, and Jon quoted a partial-​house install, as well as the full house. He left, and my wife and I agonized for months about the cost. Jon checked in with us periodically, leaving us voice mail but not pressuring us, just checking in and asking us to call whenever we were ready.
Jon came back months later at our behest, and spent another 3 hours with us answering questions, talking about financing/​payment, etc… my final «jab» was to ask why we should pay the price we were being asked to pay when I had read many reviews online saying the Home Depot Andersen windows were the EXACT SAME WINDOWS that Renewal was selling. Jon spent another hour with us, showing us the differences in features, quality, etc… and was fully willing to walk out the door that day, again, without making a sale.
My wife and I talked for another 15 mins as Jon went outside to give us some privacy. We went ahead and pulled the trigger, and waited 10 weeks for the 2 custom windows, 2 split picture/​slider windows, and one French slider patio door.
I was out of town when these were installed, and my wife called to tell me how amazing the entire install team was, even framing out two custom windows for us because we had completely renovated the room they were in, having no existing sheet rock finish and framing. Installers were nice, professional, and went way above and beyond in cleaning up leaving the work space in better shape than it was before the install.
To top it all off, the screens were «taped» to the window frame when they shipped and when the tape was peeled off, some of the paint chipped on the screens showing the silver metal below. Andersen promptly came back out, looked at the screens, and just on the spot ordered replacement screens to «make it right» and several weeks later came back to replace them.
The price? Yes, the price is VERY high, but honestly of all the home renovation money I’ve spent, I’ve never been so happy to spend THAT MUCH MONEY for the quality I got in product, and service. All the way from Jon Beno (sales) down to the individual contributors (installers). High quality product, very professional service… I just can’t say enough as to how happy we are.
We have another 10 – 12 windows to replace, and cant’ wait to get some money saved up to get the rest of the house done.
The insulation value of the windows alone is amazing, reducing temps in the rooms they were installed in by a solid 10 degrees (measured), and they block a LOT of noise from the airplanes flying over near Scottsdale regional airport to the cars speeding up and down our road.
Spectacular!

SO I just had a scheduled appt for these guys to come quote me. The guy shows up with two people. Why I need two trapsing through my home I don’t know.
I told him to go ahead and get measurements and quote me and I would be fine with that. He said he couldn’t do so as he needed to sit down with me for a 60 – 90 min presentation. He said «I have the computer and the whole powerpoint and all!» LOL. kidding me. I asked if he wanted to go ahead and do the quote and he said no. SO he left. WOW! Turned down a possible 30k job! Never seen that nonsense before. Even if these are the best Windows in the world and dance at night while I sleep. I wouldn’t go with this nonsense!

I called Renewal by Andersen today to get a quote for about 8 windows and a door in my house that need to be replaced. When it comes to home maintenance and repairs, I am the one who makes the decisions since my husband works 100+ hours per week (meaning, he’s never home during regular hours, and when he is, he’s sleeping). The representative I talked to told me that he needed to find a time when both homeowners were present. I explained to him our situation and let him know that that wouldn’t be possible, and that I was the only person they needed to talk to. Then, after putting me on hold, he said they’d have to call me back at some future time when schedules change and both of us could be present to be able to come give me a quote. I said, «Wait, you’re telling me that since my husband can’t be there — even though that’s not possible and I’m the one with the authority to make this decision — I can’t even get a quote to have my windows replaced?» His answer: «Correct.» I was bewildered and offended by such a response. Would I have been treated differently if I was male? I don’t know, but I sure felt unimportant and brushed aside by this business. (As a side note, I decided to call this company after seeing an ad in a magazine that said «Call for a free price quote within 48 hours.» Nowhere in the ad did it say anything about having all people whose names are on the title present.)

I think that some people are missing the point here. It’s a good business practice to set up appointments the way that they do. When we were shopping for windows, several other companies had the same requirements. However, none of these companies had what Anderson had, the amazing product to back it up. The in-​home demonstration is a fairly intense event, I could see how they would only want to do that once and have you both available to make your decision at the time. Of course, you do not have to say yes during that first demo. You have the option of declining or accepting at a later date.
I live in Arizona. Our heat eats vinyl windows. The design of the Anderson windows beat out everyone. The quality that Anderson has is second to none.
We purchased windows for our entire home. It did take a while to receive the windows, because they are produced custom for your home.
We had them installed today, and I cannot say enough wonderful things about their installation team. We had a four person crew at our home working hard all day. They were professional, friendly, and very hard-​working. They knew their craft and it showed. I was so impressed with them I cannot say enough about that.
The windows are amazing enough but the whole process was professional, educational, and very satisfying. I would totally recommend this company and this product to anyone.

If you want to stump the scheduler, ask her for their AZ contractor license number. Oops! She first said «who are you?» Like I just asked for her SSN or something? When I informed her that I was a scheduled appt in ten minutes, and that she could either provide the license number or cancel my appt she informed me that I would have to wait for her supervisor who happened to be in a meeting. I suggested she look at a business card, that a reputable contractor would have it listed, she informed me that she was just a scheduler. Wow, if their customer service people are this inept how must the rest of the gang be? I said goodbye and amazingly my sales guy never showed up. I guess she was at least a good listener! They must have lots of customers with low expectations as they never made a follow up call.

I feel like some of these people are misleading since they never even met the sales team. We completely understand how it may sound pushy to have both people there, but for us we only schedule appts of we can both be there anyway. Also, they didn’t push us to have both of us there either, they just asked if we could schedule to arrange it that way. Not a big deal for us. We both had questions we wanted answers for.
We had a canvassor approach us and he scheduled an appt for the next day. Michael came out on time, he was professional and personable and not one bit pushy. He roughly measured all windows, and gave us ideas on how to save money by changing window styles. He didn’t upsell anything, which we appreciated.
He then gave us multiple quotes for different sets of windows, explained a lot about windows and their differences, and despite the fact that most people cheap out, he explained the benefit of cheap windows over higher end versions such as Renewal windows. He didn’t spend any time bashing any other company or style of windows, which we’re used to and don’t care for. If you have to talk crap about another company to make a sale, you’re not doing a good job yourself.
In the end, the windows are outside our budget. Which, Michael was also up front about the second he walked in. We were curious and wanted to know more about windows, so we still asked for a quote. We are considering them for just our front windows (we’re ripping out the ones in the back and replacing them with doors) but they are pretty expensive for our area. Most still have original windows or went with cheap vinyl.
So, in the end the downside is the price. If we were going to stay in this house forever, these are the guys we would probably use. Since we’re planning on selling or renting it out, we’re going to go with less expensive ones. Not cheap vinyl, but still significantly less.
I will say that with all the research we did, it came up quite often that these were great windows and built to last. I just don’t consider benefits to be worth the extreme amount of additional cost. Oh, which reminds me, he didn’t once push the «cost savings». It’ll take 20 years for people to recoup money and its a bs marketing tactic. He only talked about the quality and best warranty we’ve heard so far. We’re also having solar panels out on in a few weeks, so «energy cost savings» means nothing to us.
We experienced no hard selling or pushy phone calls. They have us an additional 5% off If we committed that day, which we were worried he’d spoil every thing and try to get us to commit because of that, but he mentioned what it was for, we said we’re not ready to commit, he printed out the quote for everything without it, and let us know how to contact him if we had any questions.
If we receive any future calls trying to hard sell us we’ll let you know. But these 1 star reviews are ridiculous. They are expensive windows, but high quality. If that’s what you want, give these guys a call. If you’re afraid of sales people, tell them to send Michael Lambard. We also went to the HGTV show, where these guys were, and none of them were pushy, but a lot of other window companies were.

Renewal by Andersen contacted me immdiately after I wrote my review to explain and fix the scheduling discrepancy. I thank them for that and am removing my initial review accordingly. I do believe they are a reputable business. There was an honest miscommunication on their end with my appointment scheduling that could happen to any of us. I thank them for the prompt and professional response.

Called them today to schedule an appointment for an estimate to replace 4 windows. I was told they would like 90 minutes of my time at the appointment. I agreed to that. However, I was absolutely flabbergasted when I was told all INTERESTED PARTIES in the home must be present. I told the gentlemen that I was the only person he needed to talk to. When he again reiterated that they like all decision makers in the house to be present I told him I was no longer interested in a visit from them and the guy tried again to get me to agree to his terms. I finally said goodbye and hung up after telling them not to ever call me as I had already given my phone number. I guarantee that if they do ever call when I specifically used the words «remove me from you call list», I will file a complaint with the FCC.
Let’s see, I could have had my husband at the appointment, my brother who lives with us at the appointment, my adult son who lives with us at the appointment and oh, my next door neighbor in interested in our house, I guess I could have invited him to the appointment. Our mailman likes our house I’m sure he wouldn’t have minded joining us at the appointment.
Renewal by Andersen emailed me today requesting that I remove my review because they noticed I list Portland, Oregon as my home through Unilocal.We are also homeowners in Phoenix.

I should have checked here first…
I set up a visit by Andersen and they insisted both «decision makers» be present. They said the visit would be 90 minutes. After checking here, I decided that hard sell was not what I wanted, even though my home is 100% Andersen windows.
I called back and cancelled my meeting, The gentleman asked why I could not reschedule at that time and I said, «Because your reputation for hard sell is not what I want in a window contractor.» He began to raise his voice and read a canned spiel to which I hung up.
The sales department just screwed the deal again.
Plenty of other window manufacturers out there.

I haven’t yet actually done business with Renewal by Andersen and after my first encounter with them, I probably will find someone else, anyone else, to replace my windows. Why? Because they will not schedule an appointment to come out and measure and quote an install price. They have to do a 90 minute pitch in the evening to both home owners. This is because they want to sell you something that is more costly than it should be, likely has financing attached to it and I guarantee you, is tied to a commission. I am in sales and the only type of company I would NEVER work for again is one that forces the sales person to operate like this.
Look, we all buy replacement items for our homes regularly. New bath fixtures, new a/​c units, new flooring, etc… 99% of the time, you don’t have to sit through a pitch. You just get a quote and the salesman is on his/​her way. When the price o the product is competitive and the sales rep has the product that fits your lifestyle, no pitch is required. No financing, either, since most people will have their own financing available BEFORE they call for that quote.
Anyway, it has all the attributes of an overpriced sale so unfortunately, Andersen Windows won’t be the new ones in my home. We scheduled a normal appointment with a local contractor who doesn’t have any gimmicks or hooks in his portfolio, just the new windows we desire.
Too bad… I really like the way those Andersen windows look on HGTV!

be careful of the sales pitch, was told that the windows would reduce road noise, not only did they not reduce noise but the windows were less efficient than the builder grade windows already there. Also the screens are so cheap that any sort of breeze makes them rattle annoyingly
Don’t fall for the financing either, they add the cost of the zero interest financing into the price of the windows, then if you don’t pay by the date at the end of the year, LOOKOUT

I had a representative come by my house a few months ago asking if I’d like a quote on replacing my windows. I agreed and booked the appointment. I got a call later that they were unable to keep the appointment. Fine. I really didn’t want to put any more money into my house since I’m so upside down anyway.
They called me one more time asking if I wanted to reschedule to have someone come out. I declined. At this point, I thought I wouldn’t have to hear from them again.
Wrong.
In the past two weeks, their calls have been daily. I screen most of my calls, so I recognized the number. Well, tonight, I just happened to pick up. As soon as they said who they were, I asked them to remove me from their call list since I was not interested in their product. The lady (Stacy) on the phone kept asking me if I had my windows replaced. This is irrelevant to the conversation since the bottom line was that I no longer wanted to get calls from them.
The straw that broke the camel’s back and made me write this review was this:
I told her, «Look, in the last two weeks, you’ve called me more than 10 times. I want to be removed from your list.»
She had the audacity to say, «No, m’aam, according to my records, we’ve only called you three times, and twice on one day.»
«Well, Stacy, I have a Google Voice number so it logs all my calls.»
You’ve called me on the following days: ⁶⁄₂₉ (5:29PM), ⁷⁄₁ (1:18PM), 7/7(1:43PM), 7/7(4:50PM), 7/7/11(4:54PM), 7/8(5:56PM), 7/9(9:50AM), 7/11(4:42PM), 7/12(4:22PM), 7/12(7:47PM), 7/18(6:25PM)
Sorry, I was wrong. You only called me 9 times! My bad.
I still think that’s unacceptable. And, if I tell you to remove me from your call list, just do it.
I’m the type of person who does business with a company who relies on the quality of their product to sell not hard sell tactics. Renewal Anderson will NEVER have my business.

I had this place recommended by my neighbors who’s windows look INCREDIBLE, FANTASTIC, AMAZING. HOWEVER!!! I called today to make an appointment. Very sweet, kind receptionist, took down my information, we laughed about the issue of why I needed a new window; and then came the news: it is their policy to have all legal homeowners at the free estimate appointment to answer all questions. I tried explaining to this vendor (again, a vendor, not my friend) that both of us wasn’t going to happen; and if we both had to be there, then we shouldn’t go further. She ended the call, cause it’s policy. About 20 mins later, a scheduler called me, repeatedly apologizing, explaining the policy is cost effective to answer questions and assures they can do evening appointments so we both are there. I re-​explained that it wasn’t going to happen, nor did I feel I needed to explain my lifestyle/​home life to make an appointment to have a window replaced. Replacing a window (not redesigning the house) is a no brainer decision. It needs too look like the one that’s there now, just not damaged. I asked again, if they did window replacement, since they were treating this appointment as thought I was declaring my will. He did indicate they would make an exception to this policy and meet with me only; however, at the end, regardless of how amazing my neighbors windows look by this place, I won’t give them my business.

I had 8 windows replaced and a French door put in about 2 years ago and could not be happier about the overall experience. The sales team was just the right mix of professional, informative, and personable and not pushy at all. The windows really do sell themselves and I feel like they have been well worth the initial investment. My electric bills have decreased drastically. I use to pay over $ 300 during the summer months to keep my 1,800 square home about 68 degrees, but now they are just about $ 200. Also, my bill over the last couple months has not been over $ 75.
Besides making my house more energy efficient, the overall look of my home has improved. The installation crew took great pride in their work and sure seemed to function like a well oiled machine. So much so, that I treated them (Mike and Jim were their names) to Jamba Juice smoothies that day. They replaced all the existing trim and window encasing I had and took the time to make the end product look fantastic, as there were some less-​than-​perfect existing conditions with a couple of the window openings. To this day they still look brand new and I love my true scene screens. I can’t even tell that they are there which is great except for the fact that neither can my standard poodle when the window is open and the screen is closed. Thank goodness they are durable!
I would recommend anyone give Renewal by Anderson a call if they are in the market for new windows. The whole company was fantastic to do business with. The girls in the office were so sweet and helpful and answered all of my questions. The sales team does good follow up and always seem to be available. I like that the installation crew members are all employees of the company and have been working together for years. As someone who’s had a lot of home improvements done, it was so nice to work with a company that takes such pride in their product, service, and customer satisfaction.