Mesa Pediatrics Professional Association

We have been taking out son to the Gilbert office to see Dr. Kent, who we love. Our daughter was born 7 days ago and today is her first day out of the hospital. The Gilbert office was booked so we were referred to the chandler office. Long story short, we showed up 15 minutes early to fill out paperwork, we did not see the doctor until after an hour plus of waiting. When she finally came she did not introduce herself or apologize for making us wait for an hour with our newborn. Two things that I would assume to be common since. We love dr Kent but with her leaving, there is absolutely no reason to trust these people with my children’s well being. 2.5 hours total time out for 1 newborn doctors appointment. So, do yourself and child a favor, throw a dart and find a better practice.

We’ve been patients at this location for 12 years with our 5 kids! From birth with my first! My husband was also a patient from birth as well! We love the doctors & staff! They are so good to us. They truly love & care for my family! They are helpful & knowledgable & got me through those first worrisome years as a new mom! And through various hospitalizations & random illnesses! The doctors at Peds are like family & I always feel confident that we are in the best care! I’m so thankful I’ve had them to care for the most precious people in my life!!! Dr. Piacentine is the BEST!!!

Terrible service! They made our 2WEEK old wait without feeding for 2.5hrs because they were running behind their schedule. Last time when we came 18mins late because newborn fed a little longer & also required a diaper change, they strictly said that they don’t allow delays beyond sharp 15mins & we went over by additional 3mins. However, in our very next appointment, they make us wait for 2.5hrs? How unfair is that !! If you are that particular about your timings & rules, you better follow it too!

You can never get a same day or next day appointment at this office and when you call they are very rude. Unless you enjoy being treated like a number, I do not recommend Mesa Pediatrics!

Our daughter has been a patient here since she was a newborn. We thought about getting a new pediatrician due to a few issues, but since our daughter was never sick, it never became a priority to find a new place. Now we have a 6 month old baby who is the sick one in the family. We’ve went to Mesa Peds for all of her well visits. Today was the first time we have ever called for a sick baby visit. We called first thing in the morning and we were told that we could not get an appointment today — not at the Tempe location, not at any location they have. Seriously. Not one doctor or nurse practitioner could squeeze us in at any time today at any location. We were told to call tomorrow (Saturday) at 7:45am to try to see if they could see us any time tomorrow. Since we’re not established patients anywhere else, we had to take our baby to Urgent Care, wait in the waiting room for two hours and ten minutes with a sick baby to see a doctor, and luckily we did. Double ear infection, fever over 101 and needed meds for her. So glad we didn’t wait a whole day and night to possibly get to see a doctor at Tempe Pediatrics. It’s terrible that they aren’t there for their established patients. Time to find a new pediatrician.

I love Dr. Richardson!!! He was my SO Doctor as a child and now he’s our sons Doctor. He has so much patience and listens to my concerns. As a new mom I have a lot!!! Very knowledgable and my baby adores him!!! I highly recommend Dr. Richardson to any parent, ESP new moms! As a new mother I fully trust him and his judgement :)! Thank you for being so patient and the absolute best!!! If I can rate him a billion stars I would :)!

If you have a perfectly healthy baby I’m sure this practice would meet your standards. If you have a difficult baby who requires some additional help from a Pediatrician, Mesa Peds isn’t for you. The front office staff has never even been especially personable, especially on weekends. My child saw Dr. McCleland and her main goal was getting out of the room ASAP. I understand that a PCP at a practice has a goal of seeing 4 patients every hour, but when you have issues you would think that some additional attention could be paid to help solve your child’s problems.

We’ve been taking our son to Mesa Peds for 11 months. Overall, the doctors have given us good treatment for routine checkups for our son. However, the first time we needed to use their services for a cold/​ear infection, the service from the front desk staff was terrible and in many ways unacceptable. The staff had an attitude when asked basic questions regarding call backs from the nurse. It appears that the office was busy that day and the doctor never sent the prescription to the pharmacy. Their after hours service to try to get our prescription was the worse I had yet. We are definitely considering to change offices.

Once you get in to see the doctors, everything is great. We especially love Dr. Winterland. However, the ladies up front are terrible.
We have never had a good experience with them. Maybe it’s the morning shift, but they are always cold and treat you like you’re incompetent.
Our must recent bad experience happened today. They asked us to reschedule because they hadn’t accounted for our doctors vacation schedule. We kept the same appointment time with another physician. We checked in on time, and then waited and waited and waited.
After 30 minutes of nothing, I went to ask how much longer.
«Oh, he’s running an hour behind today.»
Seriously! We have a one and a half year old. You expected us to wait an hour and you weren’t going to even tell us?
They need to seriously clean house up front. It unfortunately isn’t a good representation of the excellent medical care in the back.
Needless to say we left.

As soon as I walked in the door I was greeted with a smile from the Front office medical assistant Courtney she was efficient and superquick getting me back the back office medical assistant for Dr. Valenzuela was amazing with my one year old. And Dr. Valenzuela had to have had the best bedside manner and treated my son finally with the right medications! This office is amazing and I would recommend it to anyone who is looking for care that goes above and beyond just a number in money! AMAZING

Love this pediatric Dr’s office. I’ve been bringing my daughter here as her primary Dr as well as my go to urgent care. The staff here are always friendly with smiles and the location is clean. There’s a fun outdoor playground for the kiddos to play while they wait to be called in. They have movies playing and two fish tanks inside which makes it look fun to be inside.

Don’t go here!!!
Beware!!!
If you don’t want your child misdiagnosed run!
The staff that works there are incompetent as well.
Worst experience of my life.

We moved here from California and began searching for a pediatric office that would respect of views on raising our children. We asked several friends and this place kept coming up. We made an appointment and headed in. We saw Dr. McClend (I may have spelled that wrong). First the office was incredibly quick to get us in for a well check. Secondly the staff was super friendly. The nurse who too us back was very thorough, very nice. When we got to see the dr she was equally as friendly. She respected our views and never made us feel bad or lecture us about our choices. She addressed our concerns and spoke about a few she had. Our some was a premie, he only gained 8oz in a month so she insisted on formula supplements after nursing. She then have us a formula sample and coupons! Overall we were impressed! We will be bringing our other children to this office as well. The only thing we we’re unsure of is they have a sick and well entrance but they’re just across from each other separated by a half wall and fish tank. But it’s not a huge deal.

I started bringing my daughter here a couple months ago (Tempe location). The doctors and staff are super friendly and professional. The office is clean and I like that there are separate waiting rooms for sick and healthy children (I am picky when it comes to what is considered clean!) I plan on coming here for a long time and I highly recommend this office.
On another note, I believe people don’t understand their insurance well enough to know when something will not be covered and it’s not fair to blame the staff :(Just throwing that out there…

Our daughter has been going here since she was born. We were recommended to see Dr. Richardson from the lactation consultant at Banner Desert and we have been very happy with him and the office staff since. He always takes his time to explain things thoroughly when we have concerns or questions and his good cheer is infectious.

This has gone to the point of absurd. We have been told we owe a balance of $ 307 for no insurance. We have insurance, we have always had insurance. In the past when our baby has been sick, they have refused to see us because of this past due bill. My wife has spoken to the billing manager twice who has told us she will run it through our insurance. My wife has called our insurance company multiple times and has been told that they have NEVER attempted to run this bill through our insurance. My wife has talked to her human resources department at her work and they have verified that our daughter is on our insurance and always has been.
The bottom line, our end is taken care of. There is proof that Mesa Pediatrics has made zero attempt to run this through our insurance though everyone in the billing department says they’ll «do it». The lack of effort from their billing department has just made every experience with trying to see a Doctor a difficult one. I am sure if we had a 0 balance in their system we would be treated differently but the front desk people who have access to letting us see doctors do not care what our excuses are, they will not make an appointment for our sick kids because their system shows a balance. Even when we tell them this is an issue with their billing department, they don’t care. They have been trained to not make appointments for people with past due accounts.
The only person who can take care of this is the billing manager who twice now has said they’ll take care of this and has not. This is all according to our health care. It really sucks to have a kid who’s sick a lot and cannot see her doctor. It’s come to the point that urgent care has become her primary place.

Great doctors and scheduling is easy.

After moving to CA and reflecting back on this pediatrics office, I have a new appreciation for Dr Richardson and the way this office runs. You don’t have to wait a month for an appt and the doctor is thorough in explaining your growth charts and questions to you. My new pediatrician is nice enough but, I didn’t even GET growth charts from him! lol
Thank-​you, Dr Richardson… I’m still smiling!

I have been going here for years. The drs and nurses are great but everytime you go back you owe money for a previous visit. My kids do not have insurance. I called today to get them in for a cough. The woman couldnt give me a price. She said it could be between 32 & 175 dollars each kids. She was cocky in her vagueness. I asked if she could narrow it down & she said no. This will be my last trip ever to mesa pediatrics after years of going there.