Design Source Furniture

We are very happy that we stopped to look for furniture at Design Source. The customer service at the store level was great. Thanks to Kevin and Chris our furniture was delivered and assembled. They asked several questions to be sure that it fit our expectations. We will definitely return to Design Source Furniture as we have several more items that we need to purchase for our new home. Thank you!

My husband and I recently ordered a couch at design source. It came in quicker than expected and they were super helpful in telling us all our options before we ordered. The delivery people were on time and very professional. They helped us get the couch right where we wanted it! If you are looking for new furniture I highly recommend Design Source — they have a huge selection and the staff is very friendly and helpful!

We bought a dining set with a buffet at such great price and a lady named Judy helped us and she was wonderful. She had such a professional vibe with her and the one thing I love about her was that she wasn’t pushy whatsoever. She gave us good time and space. This place was nicely decorated and their furniture was really nice. Will come again in the future!

I went to the Design Source Furniture store on Bell Road in October 2013 to find several items for my new home. I walked around the store for a while before I talked to anyone as the ladies appeared busy even though I was the only customers in the store. Eventually I met with Tina after asking for assistance. After some observation I really felt that the ladies in the store were part of some type of man haters club. They felt snobbish (fake smiles and laughs) and a couple of them mentioned they were divorced. They mentioned that at the end of the day they like to close the store and drink wine before heading home. After learning of this my first thought was boy I wonder how much they drink before they drive home.
I liked the furniture so I returned with my wife a couple days later. I ordered over 11,000 of furniture after a couple hours with Tina and all I can say is I regret it after reading the other reviews on here and living the experience myself. Design Source don’t seem to care about the customer or how much you spend because the service don’t get any better. I see that others have had awful experiences with them as well.
When ordering the furniture, Tina told me that the items will arrive at different times. I asked about delivery and she told me that they offer delivery for 100.00 but since I ordered so much I could get my order delivered at no charge. I asked if more than half of my order arrived could I get more than one delivery with no charge. Tina said «I’m sure we can make an exception for you since you have such a large order». Once half of my order arrived at their warehouse in December 2013. (Remember I first made my order in October 2013) I asked about having it delivered and Tina said that I only get one free delivery and the second would cost me another 100.00. I said keep it then and I will just have to wait until it all arrived. I expressed how I was upset that Tina lied to me about making an exception however there was no apology or any remorse. I should have gotten that in writing when I made the order. No worries because I wont buy anything from Design Source Furniture again. That is tough luck for Design Source because I was planning to order 2 more bedroom sets. They say they are a family owned business but they forget that if they want to call customers family they have to remember who keeps their doors open.
When I ordered my couch pillows we were able to see the fabric, feel it and ensure it matched our décor. At that point we already had window valances hung over the windows in our home that closely matched the couch pillows we ordered. I was leaving the country and would not be back for several months and I didn’t expect to have to make changes to my order once I completed it with my deposit. A «couple weeks» later my wife was notified by Tina that the fabric for the pillows was no longer available. My first question was why did it take over two weeks to find this out. I could have met with Tina with my wife before I departed to fix this. I was not able to meet with Tina to find something that worked for us. Instead my wife had to go there «again» and send me email’s with other choices. They did not have many choices left so we were stuck with three pattern to chose from. Tina did offer to go to my home and assist with picking another pattern. I did not want anyone in my home so we decided to just take whatever we could get.
I finally received delivery of my furniture in January 2014. The delivery guys were great and did a good job and were very respectful. One of the tables I ordered ended up needing some repair on the legs as the bolt was over tightened and it pulled out of the table when it was assembled. I refused to call the store to ask for it to be repaired and repaired just it myself with Gorilla Glue.
I want nothing to do with Design Source Furniture and refuse to ever shop there again. If you decide to shop there make sure to get every detail in writing because they make you leave a deposit for anything you order so they can keep the upper hand.

My husband and I just bought our first home and are ready to start shopping. When my aunt recomended this place I of course went to
first. Someone left a great review and even mentioned how great a woman named Nancy was to them.
I went in the store the same day and I actually met Nancy and have been working with her on a few things for our new home. I can honestly say that the selection at Design Source is beautiful. They truly carry quality pieces and they have such a wide variety. They also do a lot of custom work.
Now about Nancy. What can I say besides FABULOUS! She was such a huge help. She is beyond friendly, knowledgable, speedy and helpful. She has made the process of buying furniture seem so stress free. She has truly done her best to give us some wonderful deals. I would recommend this store to anyone who is out there looking for gorgeous quality furniture at reasonable prices. I highly recommend you ask for Nancy as well. My husband and I are hooked to this store. We will be lifetime customers for sure!
Get in there and check it out!!!