Best Western Inn Of Tempe

Stayed here for a night for a nearby concert. It was very clean and the staff was friendly. I liked their continental breakfast which had things like eggs, sausage, pancakes, coffee, fruits, cereal, etc. Their pool looked pretty nice and I appreciated the little office area they had on each floor as soon as you step out of the elevator. First time staying at a Best Western and I was pleasantly surprised because I always assumed they weren’t nice hotels. It’s super close to ASU, The Marquee Theater, and Tempe Beach Park.

Room was suposed to be ready when i got here. Staff dont give a damm …
Said it would be another 30 min. And then another 30.
This went on for 2 hrs. :(

AVOID!!! This location had bed bugs and would NOT refund me. I didn’t even make it thru the night and it cost me $ 115 dollars! Unbelievable. Worst hotel I’ve ever been to. They were kind, yes. But bedbugs. No way in hell I’ll ever go back. Room 204 I’ll never forget.

WARNING!!! DO NOT STAY HERE!!!
So my wife and I check in and go out to eat at the Denny’s in front. When we come back the hotel is packed with young adults and it smells like big-​time weed in the hallways so I go to the lady in the front and she only can say well we are booked full things like this happen. Whatever I get it. So we go to sleep at approximately two am there is horrid pounding on the door so when we answer. It’s the front end manger saying «you have ten mins to get the fuck out!» Screaming at the top of his lungs I tell my wife shut the door and get dressed. so he’s still pounding on the door my wife goes out first and its this scranny coked out of his mind wannabe Guido trying to act all hard. I her him calling my wife a prositute at which I out in the hallway in which he trys to instigate a fight with me outside telling me his boys are on the way as he’s I’m guessing fight dancing outside like its 1996 I me I mean seriously who dresses with a red tie in a red t shirt saying he’s Lord of this domain he was obviously under the influence of something at this point we call 911 and he tells me good they ll ce arreste us for dealing drugs and running a prositution ring (by the way we are silver members) long story short police give is the reports and nothing happens but we tell the police were uncomfortable with his threats we are leaving. And of course because we were woke up out of a dead sleep we left behind some items. I’ve called several times and there is never a manger there and the front desk lady says yes we threw your stuff away so here I am calling the police to file a theft report to boot. And all of this no corporate or owner could give a damn well we will see in court how much you care

I booked a room thru Expedia for a Friday night. I have stayed at this hotel before. I wanted to leave my car for a week as I had done at this hotel on previous trips. I called two days ahead to confirm this and was told that since it was a third party booking the cost to leave the car was $ 25. I was also told the cost of the shuttle to the airport was $ 2.50 per person. When I arrived to check in at 11 pm, I was informed by the front desk person that because I purchased the room through a third party and not best western I could not leave my car. I explained how I had called ahead and confirmed that I could and again was told that since I booked it by a third party etc I couldn’t leave the car. I repeated that I had called ahead and then a book was produced and I was told it could be done for $ 25. I then inquired about a morning shuttle to the airport and was told it was $ 5 each way (there was a large sign behind her stating shuttle was $ 2.50 each way). She said since I booked through a third party it was $ 5 and if I had booked through best western it would be $ 2.5. I told her I didn’t want to hear about third party booking any more as it meant nothing to me I just wanted the shuttle price advertised on the sign and the website. She then told me she didn’t want me to stay there and she was going to call Expedia and get me a refund. I decided she was not worth arguing with, got her name and proof of my refund and left. I have stayed at this hotel at least 10 or 12 times previously and even suggested it to friends. Never again. They lost my business and my recommendation over $ 2.50. The hotel clerk probably won’t care about this review, since this is a third party site.

Very friendly staff, great free transportation (we gave a $ 5.00 tip for less than a mile). Rooms were basic, not fancy but clean and decent sized.
The included breakfast was very good, yogurt, fresh fruit, hot and cold cereal, make you own waffles, scrambled eggs, hard boiled eggs, toast, pastries, juice, coffee-​flavored creamers, tea, milk. One morning there was bacon, the next sausage patties. Very well stocked, the room, counters, tables were very clean.
Coffee also in the lobby in the mornings, ‘spa’ water in the afternoons.

Don’t come here if you don’t want to be attacked by BED BUGS! Paid for a 3 night stay with my mom, and was attacked on the first night. I had about 60 bites all over my body! Staff had our room inspected, switched our rooms and promised to give us 2 nights free credit. It’s been over a week, I had to get hospitalized from the severity of the bites and they still haven’t given us the 2 nights free credit. After all this, they have the audacity to not respond/​ignore my mom’s calls and emails. Horrible service! This place doesn’t even deserve 1 star.

We have relied on the the Best Western Tempe to be our ‘Go To’ hotel in the Phoenix Sky Harbor area when traveling in and out of Sky Harbor. They have HAD a reliable, 24 hour, free, airport shuttle that they advertise on their Best Western website. On our most recent stay we were informed that the
restrictions included a $ 5.00 per person surcharge for the shuttle and that the shuttle did not run prior to 7AM. For my early departure I was informed that they had called a cab (which I assumed they would cover because of the stated restrictions) but when I arrived at the airport the driver told me I was personally responsible for the fare — $ 15. I called the hotel and the front desk clerk told me that they were not honoring the stated price or stated
restrictions because ‘it was the slow season and they were short-​handed and did not have a driver. I was told that the third party sites saved me enough money from the corporate website so I had the money to cover the extra cab fees. I was also told the Manager would contact me, which has never happened. There are many choices when it comes to a hotel in the Phoenix Sky Harbor area and this is the last time I will make The Best Western my choice.

Honestly will never stay here again, I’m normally not one to do reviews on places buuuuut this place is just gross, first of all it looks like a place where a horror movie was filmed, it looks scary& had a creepy vibe. Secondly the rooms are the worst rooms I’ve ever stayed in, the beds sucked and made waaaay to much noise. You can definitely tell the were old. And out of nowhere the internet and cable stop working, not to mention the room was hot as hell.

This hotel could have been a shantytown and I still would have given it 5 stars. I had to extend a 12 hour drive an additional 2 hours on I-​17, and I had gotten the wrong address for my hotel in Phoenix. I was desperate and took the first exit that offered lodging. That’s how I got here. How lucky for me this is one of the friendliest, cleanest, and quietest hotels I’ve ever seen. Whoever was working the night of 23 – 24 May when I checked in was awesome. It was like this place fell out of heaven tonight. Thank you for giving me a haven tonight. You have no idea how shot my nerves were!

First hotel I’ve been to that has an endless swimming pool, and outside mini non-​hot hot tub and two indoor hot tubs. The chlorine was really strong in the hot tubs so I suggest not turning on the jets, otherwise you’ll get the chlorine fumes in your eyes. Continental breakfast was pretty elaborate but the waffle machine wasn’t working well. You need to leave your waffle batter in for twice the time in order for it not to be chewy. Staff was nice and rooms were clean. Elevators were super slow, you could build a house of cards in them.

Terrible conditions. Trash cans overflowing, juice spilled on floor ignored. Front desk doesn’t pick up the phone and no manager on duty. Although we specifically booked 2 queens, a 1 King suite was assigned, without change or apology. Stay elsewhere.

You can find better for the same price.
Included pics to show how cheap this Best Western is. More low class than other Best Westerns.
This lousy Best Western was «remodeled” — charges $$$ more now. Was a low point before and less than mediocre now.
I know what to expect with Best Westerns– this one damages their brand– it is more low class than most.
Keep expectations very low at Tempe Best Western:
*No real swimming pool in Arizona– pathetic.
*No printer or computer available at all: No way to print out an airline boarding pass
UNACCEPTABLE
*Microwave & Fridge are optional. REQUEST ahead of time– might get lucky
UNACCEPTABLE
*Very, very small bathroom. Like an RV bathroom. Not possible to make smaller
*Basic Cable– no options for pay for view
*Tiny totally inadequate Air Conditioner in Arizona — UNACCEPTABLE
*Elevators have over powering (hold breath) chlorine gas from pool area & oddly slow elevators
Impression is kinda cr@ppy not totally sh$ddy. First thing you notice are the slow glass elevators that over look the pool area. Small pools (described in other reviews) wedged near elevator, so if you are in the pool anyone and everyone gets a good gander. Smell of chlorine hits you in lobby when standing next to elevator doors. Soon you will involuntarily learn to take a deep breath before stepping onto the elevators. because of the over powering chlorine AND you will try holding your breath till off the elevators Janitor must be going hog wild and pouring several times the amount of chlorine suggested for the pool area. The bathroom had the toilet wedged nest to the door– you almost have to step into the shower or press against the side of the toilet to open bathroom door and escape. Again fridge and microwave possibly available upon request and possibly not. TV is basic cable and nothing more available. Ice machine on bottom floor, Vending machines on each floor have ramen noodles, BUT again microwave in room is optional. Everything, everything the room is way, way cheap.
Booger on wall — I chalked it up to an unfortunate fluke, and scraped it off the wall with my shoe. It was only after having no microwave, and a ridiculously tiny bathroom that I decided to Unilocal.THEN no printer
Positives:
*Standard free breakfast
* It’s safe
*Small gym room
[Usually see better breakfasts. Serve your own set up with much better bacon and sausage and eggs. Also fruit– any fruit would have been nice. There were some tiny like 1 scoop plastic spoon sized peach yogurt. No chilled fruit or other fruit. There were hard boiled eggs.] Some guy gave good reviews for it being located next to Denny’s. WTF!?! The free breakfast should be OK enough that you don’t need to go and pay for a breakfast at Denny’s.
I’ll end with a Haiku to sum up my experience
Found a Booger on Wall
Scraped off with my new shoe
Wow First Impression
FYI It is a safe bet that some of the or all 5-​STAR reviews here are total fakes, especially if the person positing has no other reviews. There was a Unilocal review right after this one where the «person» personally thanks people here specifically. Obvious fake. The reviewer has never reviewed anything anywhere before or since her glowing 5 star review of this cheapo hotel, so someone made up a good review because of all the bad, terrible 1 & 2 star reviews. This place has nothing that rates 5 STARS besides cutting corners of basic quality and service.
Again for the price you can probably do better. I have stayed in Best Westerns that put this to shame. For the price you can usually find some place better.

I have used this hotel twice now for an event we hold annually. The staff have been incredible and the guest services managers have been consistently working within our strict budget to get the most bang for our buck. Any issues we have had with reservations have been dealt with timely and reasonably. I hope to use this hotel for every event as you can’t get better service anywhere else (trust me, i’ve had to use several different hotels in Tempe). Our guests have commented on the kind staff and clean rooms. Thank you to Leonardo Gem and Michael Luna for your professionalism and for making the process stress-​free.

Coming thru Phoenix. Spending one night. Easy to find. Clean. Lobby being upgraded so by the time you read this it will be well detailed. Near 202 freeway so if you focus on it you can hear an occasional vehicle. As far as I go. It is quiet and my montra is nothing interrupts my sleep. … granite counter. Nice shower head. Comfy bed. adequate flat tv. fridge. but I unplugged it. Works for me.. oh yes the phở place on the other side of the freeway was very nice. And this morning I found the botanical gardens only a couple miles away. Cool.

WORST HOTEL EXPERIENCE EVER!!! DON’T STAY AT THIS HOTEL. My husband and I were in town to vend at a music festival. After reviewing this hotel on Unilocal, we decided to stay here and stayed in Room 104. We were assaulted by BEDBUGS in the middle of the night. We immediately alerted staff, who saw the actual bugs as my husband and I took pictures. They offered me another room in the same hotel. Sorry, not acceptable. The manager on the phone was very rude and non-​empathetic to our plight. Finally, after I hung up on him, in tears, the manager called the front desk and had them find us other accommodations. It took us over an hour to find the new hotel. They did not charge us for the room that night, but have yet to refund the $ 25 fee they collect for incidentals. We got NO SLEEP that night bc by the time we found the other hotel, it was time for us to leave to work at festival for which we were in town. BEDBUG bites (about 15 of them) were severe enough to send me to the E.R. Management would not speak to me for over a week after incident, only to reveal that they were unwilling to do anything to rectify my medical expense and my loss of income due to missing part of the festival at which I was working. I had to specially treat all of our clothing, not to mention purchase new clothing to wear bc everything in the hotel room had to be put in garbage bag for heat treatment. I reported to Health Department. They claim they saw no signs of bedbugs and that the room was quarantined and the mattress against the wall. EMPLOYEES SAW THE BEDBUGS. I believe there was a cover up. Manager told me I was welcome to sue them. I AM!!!

Probably one of the worst hotel experiences I’ve ever had. They are unwelcoming, have attitude, rooms are ugly and the staff lacks hotel knowledge. Plus it backs up on ASU’s retired car lot and the smell of tempe town lake is strong.

«Great location, decent accommodations and NOT complimentary shuttle»
My title sums up the review. The shuttle drivers were awesome, accommodating our frequent trips to Mill Ave and the surrounding area. However, they did not disclose the $ 2.50 shuttle fee which I later discovered on my credit card statement. When I called to discuss this, they were unwilling to reverse the charges. It is a very reasonable fee, much less than a taxi, but disclosing that the complimentary shuttle is only complimentary when taken to the airport is a must. When I checked out, I was not informed of any additional charges. Charging for non-​disclosed ‘incidentals’ after-​the-​fact is a sneaky, unethical way of doing business in my opinion!

I’m a little torn on this hotel. Man, this area sucks. Yes, it is directly across from the amazing In-​N-​Out, not to mention a few other awesome places like Wingstop, Jersey Mike’s and Starbucks. It is also spitting distance to Tempe Town Lake and literally in the same spot as Denny’s. So convenience is huge, but man, every inch surround this hotel is just trash. It smells like urine and there is the largest collection of broken glass and cigarette butts in the empty lot of trash immediately adjacent. There is also not a really sidewalk to the hotel from Tempe Town Lake so I was 99% certain I was going to get run over in the parking lot when entering or leaving. If this hotel is all you see of Tempe, you will never ever be back. That said… we stayed here for Ironman Arizona. We stayed 5 nights and really can’t complain at all about our stay. The guys at the front desk were very friendly. We had a great time using the shuttle bus for free to take us to Mill Ave and our room had everything working and clean. There was also an ASU home football game (our room was facing the stadium) and we didn’t hear a thing except some random fireworks. We also had no issues hearing through the walls or other guests and the hotel was pretty busy that weekend. Free breakfast was great, never too crowded and well stocked.
In terms of the race, this was a great location as it was only about 1 mile walk to the Athlete Village/​Starting line. The only warning I have is that the Best Western is very close to the run course, so you will have to fight temptation to stop running and go lay in your bed ;) The hotel is also only like 500 feet from TTL so you can access the trails for a warm up ride or run easily.

Good location, nice clean rooms, next to Denneys. I think the remodeling is still on going but what I saw was good, they have a lap pool inside and an outdoor pool and sauna. Work out room and they serve a Good breakfast service that is free for guests!