AutohausAZ

Believe it! I’ve been a loyal customer for over ten years and can no longer say I support this company. Not only did it take eleven days for my order to arrive, but we were shortchanged one very important tuneup component: a spark plug! The box holds four, but the partially ripped open box we received held three. Granted I swore and name called «Paul» form here to there, but «Paul» had no right to drop the F-​Bomb repeatedly and curse me out before he hung up on me. All I wanted him to do was quickly put one spark plug in overnight mail and all would have been cured. «Paul» said he couldn’t do it. Maybe after I talk to the owner and tell it like it is, the only cardboard box he’ll handle will read: «Homeless and Hungry.»

Wow what happened to this place? I’ve been ordering here for years and have had great service. They even replaced a part that I installed that didn’t fit right due to a part number error in their catalog. They ate it no complaints and I appreciated it. And then they used my input to fix the catalog entry.
But this last order stunk big time. I saw my order as «processed» on their online customer login for a day. I called in (on hold forever) and asked why it hadn’t been shipped with a tracking number and the guy said it’ll go out today before one. Well a day later it hasn’t gone out. I called again and a new guy said it would go out tomorrow. Say what?!? I told him the other guy said yesterday. If it goes out tomorrow that’s a good two days later. Not even today. Tomorrow? Say what?!?
He said, «I didn’t say that, I don’t know who you talked to but I didn’t say that. » Is this what this country has sunk to? Geez! People everywhere just think they can get by on excuses. Seriously Mr. Customer service may think he gets the wave by saying «but it wasn’t me» but that just stinks from the customers perspective. Here is how it works dude, when your pal at Autohausaz lets me down, and you say you didn’t let me down, I get it, you didn’t let me down. Autohausaz let me down. That’s right. You are all the face of your organization.
So your whole organization gets one star. And now you are on my unreliable vendor report. 20% discount doesn’t mean much when my cars is up on blocks for unnecessary days because you left my order on the table someplace. Lame!

Horrible. They are selling used parts as new. Open any electronic pieces you order… Order at own risk. DO NOT PAY FOR 2 DAY SHIPPING. You will not recieve your order in 2 days. Gimmick to make them more money.

I have been ordering parts for my ’84 Mercedes 300SD from these guys for…8 years, now, maybe? I would never, NEVER… order parts from anywhere. Literally, these guys are amazing, period. Free shipping on ANY order over $ 50. You can’t beat that!

AutohauzAZ stocks a lot of parts, but they use a UPS gimmick called UPS Innovations to «save the customer money» on shipping. That service is nothing more than a bin that UPS infrequently collects from and then hands off to the USPS for delivery. It adds up to THREE WEEKS to your delivery time. This trade off isn’t explained on the website. Customer Service will matter-​of-​factly tell you that after you’ve been expecting it for two weeks. If you want the part faster, don’t bother ordering it again from them. They’ll process the order on the following week, when they get around to it. And if you want the part, don’t criticize their laziness. They’ve got enough business that they’ll just cancel your order. Oh, and if you ever actually receive the first order that gets to you slower than the proverbial slow boat from China, think twice about returning it. After shipping it, you’ll be charged a restocking fee.

If you don’t mind waiting two weeks to receive your order this is your place save a few bucks they end up costing you time n wear n tear in the long wrong. Time is money. I’m a customer I don’t work on your time buddy. Lazy people run this place stay away

Outstanding! You guys still amaze me! I have been ordering from you guys since February 2011 and have over 15 outstanding orders under my belt. I have not yet to run into any problems. I love that there is no sales tax and if you spend over $ 75 bucks shipping is free! I live in California and my orders usually come in 2 days! I had a couple of close calls where I forgot to add an item to an order. Quickly called customer service and they always come through and say, «Not a problem, we’ll add it to your order and send it out».
Keep up the great job guys! Only one thing I can suggest; Coupons for loyal customers?

Ordered a brake booster for $ 600. They sent me the wrong nuts for the master cylinder mounting screws. Have been calling them every day; no one answers the phone. Have not been able to finish the job to see if the booster works.

I occasionally order stuff for our VW’s. It’s been OEM quality. I order the cheapest shipping option and they deliver it pretty quickly. The prices seem to be competitive. I haven’t had any problems of any sort. I’ll save the fifth star for some above-​and-​beyond service event.
Or maybe if some little thing goes wrong with one of my future orders I’ll post a scathing one-​star review noting that I’d give them zero stars if I could and decrying their attitude. And we’ll all live unhappily ever after. The end.

I live locally so I picked will call to pick up parts in person. I went to pick them up and the guy had such a bad attitude. I told him I was here to pick up my parts, he said «this is a will call center, we will contact you when your parts are here». I told him «I’m in the auto business, I know how will call works». He said he didn’t have the parts, they were coming from Cali. I asked him to cancel my order, I will get them at another local parts store. If you order from these guys and want to pick them up, be careful, they probably don’t have your parts here.

I ordered my rotors and new screws from them. I received my rotors within 3 days. I booked with my local mechanic the next day to get my rotors replaced to find out the screws were still missing. Found out the new screws will get to me 3 days later. Luckily my mechanic had new screws there to still get the job done. I asked autohaus for a refund for the screws but they told me I need to pay the shipping. It wasn’t worth to return so I asked for a discount, which they didn’t honor. I’m very disappointed because of unprofessional customer service.

I emailed this company as I was having issues placing an online order. Unfortunately after waiting 1.5 weeks I realized they would not be responding to my email. I ended up ordering my parts (4 coils) from Car Part Kings, excellent pricing and got my order quickly and as promised. I will NOT be using Autohausaz in the future due to this issue. As a matter of fact, as of today its 2 weeks since I emailed them.

They are now one of the two main part venders that I used. I live in CA and they always ship fast and great packing. Offer decent free shipping discount too.

I stumbled upon autohausaz about 2 years ago. Are you kidding me? This place has been a gold mine for me. Their prices are great and ordering is a snap.
I was initially annoyed that I couldn’t drive down and pick up the parts but I live in Scottsdale, and they arrive the very next day anyway.
I once called because I couldn’t find the part I needed. Good thing I did, they gave me the part number and price I added to my order and had it the next day. I urge you to compare the prices against others. I have never been disappointed. I order perhaps 6 – 10 times a year for our Porsche, BMW, Mini & Infiniti.
I’ve read the negative posts and can only say that’s a shame because I’ve had great experiences every time. As for the review that they sell cheap knockoff parts from China, I don’t know that I have ever seen that on their website. They usually have multiple options and list which are OEM. If there’s a concern I recommend calling them to verify the parts.
I recommend autohausaz to all my friends.
I hope they continue to serve me as in the past, they’ve really helped me.
I don’t give 5 stars because there’s always room to improve but these guys for me are as close as can be to the fifth star.

Ordered a fuel line, put it on and 2 days later it bursts and leaves me stranded on the highway bridge. Ordered an OVP relay and it didn’t work. These guys sell garbage/​fake parts and I now just buy used Mercedes Benz OEM parts on Ebay and
and the used parts are 100% better than these Chinese knock offs. You’ve been warned. This is the LAST place I’d go for parts.

Great online Company. I have used them 3 times so far and not 1 issue. The website is easy to use. Great prices and fast shipping. Thanks for the great service.

I ordered a part at 1pm for pick up (will call), received an email about one hour later indicating the part was ready. Picked it up, which took all of 1 – 2 minutes. Tips: Bring your ID and the credit card that you paid with online. To find the building, just turn west off of Roosevelt at the «2850» sign and as you drive in, proceed straight to the end and look left for the AutohausAZ sign.

Placed online order. My order was $ 75 qualified for free shipping. They confirmed the order. Later, they sent an email saying they did not have one of the five items on my order. Because the order was no longer over $ 75, they cancelled the whole order. They refused to honor the free shipping despite their error on inventory. The guy had an attitude and was kind of an ass. Poor customer service.

Autohaus is a great place to find parts! They specialize in German cars, however I used to get Japanese car parts from them too. Free shipping over $ 50, and no sales tax! If you have a German car (especially an old one from the ’80’s) this is the place for you.
Why no fifth star? Well, I like to shop around, and while they do have high quality parts, some of the parts I have found to be cheaper at their competitors. Think RockAuto, RMEuropean, OEMBimmerparts, etc. It really depends on what you are buying, as they may have a part that is $ 10 more expensive, but you can easily save that and more by the no sales tax and free shipping.
Speaking of shipping, I read some complaints about shipping times. I use the free ground shipping to the Bay Area, and it usually gets to me in 3 – 5 days. Not a huge deal if you are planning a repair or scheduled maintenance, however if your car is broken down and you need it up and running right away that can be an obstacle unless you want to pay extra for one day shipping.
Overall, I love these guys. Keep up the good work!

My go-​to place for parts for my ’79 Mercedes 240d.
They have just about everything I need and everything is well labeled with relation to OEM or alternate brand. If there is a preferred brand I can expect to find it at AutohausAZ. The price is right and free shipping over $ 50. Shipping usually takes close to a week to get to Chicago, but the wait is ok for the right parts.