Auto Crafters

This place is horrible! My Prius got hit and the front end needed some work. Over the 3 weeks it took to get back, I was lied to (told it was taking so long because of the insurance company– when I call AmFam they stated they paid for the service 2 weeks prior). When I finally got my car back, it sounded differently– when I stated I wanted to bring it back in to get fixed, the shop told me that they have never worked on a Prius before and have no idea what it’s supposed to sound like… great! Another week in the shop and after getting it back, it STILL wasn’t running correctly. Took it back in a few days later and the manager then told me to lie to my insurance company so they could get more money out of them to try and fix the issue that they couldn’t solve and so I could get a rental car… ummm, yeah no! I had to battle with AmFam to get my car to another place to get fixed but when I did, the new repair shop figured it out right away. However, what I didn’t notice was all the dings and scratches that Autocrafters put on my car while in the shop. Do a walk around your car before picking up from these people!!! My car looks like crap now thanks to them. After it was all done, my car was in their shop for about a month and a half… the second repair shop stated that it should have taken 2 weeks. These people lie to you, ask you to lie to others and have no clue what they are doing! When my husband or I would show up to the shop just to check on the car, all the service guys would be in the front office just standing around talking to the clueless ladies in the front– when we would walk in, they’d scatter like flies on crap and of course when we’d ask to speak to one of them, they were all «busy working.»

A few months ago, I took my car into Auto Crafters for a coolant pressure concern. I was quoted under $ 2000. Greg told me I would have my car back in 2 days. I never heard back from Greg so 2 days later I called to check in. He then informed me that the cost of repairs jumped to $ 3000. At this point, he already started working on my car and without notification of cost increase, continued his repairs. I had no choice but to agree to the price change. About a week later, I picked up my car only to find the same I presented with were still occurring. I took my car back two more times and Greg continued to tell me that everything was fine with my car and nothing was a problem. For my «inconvenience» Greg told me that I would receive a $ 100 coupon to use at their facility. Several phone calls and 3 months later, I still have never seen this «coupon.» Finally, I took my car to a new mechanic and found out all these problems that Greg apparently fixed… were never fixed at all. I clearly wasted my money with Auto Crafters and had to pay double because I needed to get the repairs done properly at another facility. I wouldn’t recommend this place to anyone and I know for sure that I will not be returning ever again.

All I can say is WOW. First and foremost, these folks are honest, upfront and so professional! The owner Greg is by far one of the most kindest and fair people I’ve ever met in my life. I was recently in an auto accident (my first one ever) and not only has he «done his job» but he has gone way far and above his duty by assisting me with a lot of the process in other ways beyond just the auto repair.
He even went to bat for me against the at fault party’s insurance when they were trying to get him to do shoddy repair work. He could have easily accepted the job just to get the money but insisted what they were trying to pull was unethical and could potentially cost me my life if I were to ever be in an accident again.
Honestly, I could continue to go on a on about how great Greg and his team are… I call him my angel because he truly has been beyond amazing. If I ever need any auto repair again I will drive how ever many miles it takes to get to him (I live no where near his shop). I was referred and I will continue to refer people to him as long as he continues to run his business like a true hard-​working respectable man should! Kudos to you and your team Greg!

The guys at Auto Crafters are trustworthy. Plain and simple. A bunch of stand up guys (and gals) who guarantee their service. They’ve helped me out a lot through the years by recommending cheaper and more practical fixes.
Six months ago, they did an alignment for me. When I came back in recently because my tires were getting slightly uneven wear, they threw it up on the rack and checked it out. Sure enough the alignment was off, and even though they were fairly certain that something else had caused the issue, they still fixed it for free!
The manager Steve is awesome to deal with, the owner Greg is very kind, and there are always one or two super sweet and gentle golden retrievers taking naps in the lobby. Worth going here for the doggies alone!

My son’s car (2003 Nissan Altima) was over-​heating, and drove it to this place since it’s close to his apartment. Turned out the car needed a new radiator and a new thermostat. Got quoted $ 790!!!
$ 305! for new (after-​market radiator)
$ 139! for new thermostat
$ 98! for coolant (antifreeze)
$ 215! for a diagnostic
+ tax! :)
Refused job, and still got charged $ 215 for diagnostic!
Found a place a few minutes away that did the job for $ 260!!! :)

My Chevy had a massive oil leak. After reading many reviews for various shops I decided to call these guys. I spoke with a gentleman named Gregg. After leaving it there, he had the diagnosis and estimate done for me in about an hour. I called both the dealership and my family mechanic back east to get a second and third opinion. I was pleasantly surprised to hear that the quote Gregg gave me was not only fair but also less than the other quotes I received. He even communicated with me through text because I was working all day. I would have never thought I could receive such great service. A big Thank You to Gregg, Renne and all the crew at Autocrafters. Sincerely, The Gatcombe Family

We had extensive damage to the front of our vehicle following a wreck. Our insurance company recommended Auto Crafters and we are thrilled they did. John and his assistant, Andy, were excellent to work with. They kept us in the loop the entire time and helped us with our rental car pickup and delivery. After it was all said and done, our car looks brand new and we now have a preferred auto care establishment.

I brought my car in to auto crafters when my AC started blowing hot air. They ended up sticking me with a $ 85 charge. $ 50 for the AC check (which was not discussed before hand) and $ 30 for an oil change which for my car is high, I usually spend $ 20. Long story short they told me that my AC compressor was «locked up» and it needed to be replaced. Said it would be minimum $ 1200, without tax. I took the car into the Honda dealership two days later for a second opionion. Dealership reported the compressor was completely fine. I paid the dealership $ 150 and have cold AC going again. Whether this was a fluke situation or not, I Dodged a huge bullet by not trusting this shop! Too many frauds out there these days to not get second opionions on EVERYTHING! pretty sad

Awesome! I love these guys. Friendly service with a smile, I take my car here for all major repairs and some times just for car advise. They do great work and are very honest. I highly recommend them.

I would HIGHLY recommend Auto Crafters, I brought my Lexus IS350 into them with extensive body and interior damage and we weren’t going through insurance. Jake worked directly with me and saved me thousands of dollars and the work was IMPECCABLE, beautiful job!
Both Jake and the owner are extremely nice, honest, and efficient people. I couldn’t be happier with this company and the work they did for me.

THESE GUYS ARE CROOKS! I needed a new radiator for my vehicle, and the tow truck took me to the closest shop, Auto Crafters. They said I needed a new radiator and I gave them the OK to replace it. They replaced the radiator and returned to me my vehicle. After driving home I noticed my radiator was leaking coolant. I couldn’t believe my new radiator was already leaking coolant. I took my vehicle back in for the problem, and the situation became much worse. They told me I had a faulty hose that needed to be replaced and that it would cost $ 160-​$ 180!!! I could not believe this! It was this info that I know they were trying to scam me and many others. First of all, how they did not catch this while replacing a radiator blows my mind, arent they supposed to do a pressure test to check for leaks? (the answer is yes) Then when they told me it would cost over 100 bucks I knew they were crooks. The leak came from the lower radiator hose, a 12 dollar part! Replacing this hose is a 20 – 30 minute job! How that works to over 150 is beyond me. After calling them out on this I asked for their mechanic licence numbers. They refused to give me any proof they were certified. I took my car back from these crooks and did the job myself. Again it cost me $ 12 and thirty min for something they wanted to charge be $ 160 for. I write this review so hopefully others choose to go to a different mechanic so they dont get screwed like they tried to do to me. These guys are lazy, unqualified, and are there for only your money; not to make a satisfied customer. It is exactly like Lacey i, the other Unilocal review, says it is. They take advantage of you if they think you dont know about vehicles.

I would actually give this company 10 stars if I could. The staff, Jake especially, is great. I take both of my vehicles to Autocrafters for service from new tires to major repairs. Honest and forthright businesses, especially mechanics, are very hard to come by as you always have in the back of your mind if the business is overcharging you or selling you a repair your car really doesn’t need.
On my most recent visit, my truck was vibrating and pulling right. I thought I needed an alignment, but it turned out that I need 4 tires instead. I was not expecting that kind of expense, so Jake worked hard to find me a deal on 4 higher-​end tires. He ended up charging me exactly what it cost them to buy the tires from their supplier which was LESS than what Costco would have charged me for the same 4 tires.
Prior to that, my husband has a 2004 Blazer that has an air compressor problem. Autocrafters had replaced the compressor and it failed again. Autocrafters honored their service and repair warranty 4 TIMES (with no extra charge to us) to replace this compressor and then gave my husband a free oil change to boot.
Great service — Very trustworthy — Totally Recommend!

So, my car had been acting weird for almost 2 months… press the gas pedal and it doesn’t speed up, etc… I have a favorite mechanic who spent half a day trying to figure out what was wrong, and he eventually sent me to another mechanic, who also didn’t know what was wrong, and since I didn’t know any other mechanics, and didn’t really want to part with my money, I just kept driving my car the way it was.
Until today. Driving in rush hour traffic on the freeway, my car wouldn’t speed up faster than 45mph, so I took it here, on a recommendation from a friend.
They assured me that they could figure out what it was, and they could fix it the same day. They even gave me a ride to school! A few hours later, they call me and tell me the problem and what it will cost to fix it. I give them the go ahead and around 3pm this afternoon, they let me know that my car is ready to be picked up… and it runs like a dream!
I would recommend Autocrafters to anyone because they treated me well, and I don’t feel like I got ripped off, even though I’m a female college student with little knowledge about cars. Jake and Greg were very helpful and I am so happy that my car works now!

I took my vehicle here to get body work done for hail damage. Jake, the guy who took my claim, worked with me, and my insurance, to get this done in a timely manner. He was able to get the body work done in about 2 weeks, and that includes having to deal with the hassle of an insurance adjustor coming out and requoting. The vehicle was returned to me in perfect shape and the hail dents have all been removed. Jake also waived my deductible. I would reccomend them for body work anytime, as their staff is very professional and the work they do is excellent.

I had to get my car fixed while visiting the area. They replaced my ignition and fixed my bumper plus some other minor repairs. Jake was very nice and didn’t give me the whole «girls in skirts don’t know anything about cars» attitude. They were willing to work with me and my car was out of the shop in 3 days.

I was very pleased with this place. I brought my car in for several issues: broken door lock, brake replacement, and a broken rear light. I had researched the door lock issue prior to coming in and checked reviews on all the Nissan repair places in the area. These people were not the cheapest in labor costs, but they were the second cheapest.
This company was upfront about pricing and estimates. They correctly reported the door lock problem — and did me one better by fixing it without needing the replacement part. They changed the lightbulb in the breaklight for free.
Another note: these people didn’t show even a hint of being condescending. As a small female, I notice when auto repair places treat me like a normal intelligent person.
Overall, a really good experience. Course, it probably didn’t hurt that I mentioned that I use review websites and fully intended to review their company on such a site when I was at the desk.