Vons

This store is horrible !!! Never enough cashier’s or help in any department’s. Is there even a Manager because, if there is you never see them. Never have my tea in stock and are always out of stock on a lot of stuff. Find alot of, out of code items also. There are cashier’s that have bad attitudes and are lacking good customer service. I don’t even know why they keep this store open. I prefer Murrieta Vons, they seem to have there act together :)

There’s usually just one checker at a time. Of course, the woman working that register has a HUGE amount to ring up, and waits for a line of 3 prior to calling for another register. Horribly understaffed.

They really need to overhaul this store… it has been here forever so it is not up to date and many other groceries in the area…
They are always short staffed and there is always only 1 register open and forget trying to find a manager …
Items are wrongly priced and/​or do not ring up properly and it will be easier to just put the item back then wait for an override…
I shop here in a pinch because it’s close to my house but I really don’t like it.

VONS ON-​LINE IS HACKED!!! PRODUCE ARRIVED FROZEN… DELIVERY PROBLEMS… MARGINAL CUSTOMER SERVICE & EXPENSIVE… ON-​LINE DELIVERY SITE NOT SECURE & HAS BEEN BREACHED!!! When I went into Von’s on line/​My Account by entering my personal log in data, it took me to another customer’s personal page with name, address & payment information. I immediately reported it to Von’s Online Customer Service & was surprised at their lack of concern. This is a SERIOUS problem! BEWARE!!! I had many issues (delivery problems, produce delivered frozen, rude employees, trouble getting promos, driver not reading order notes, etc) but this one relating to security, is a big deal… when my order was delivered, ALL the produce was frozen as solid as a brick & when it thawed, was watery & totally not edible. I sent a message to customer service, but no reply. Also they arrived 30 min early because, according to the driver, he was driving an older delivery truck & it was’t keeping the battery charged. Don’t they have truck maintenance? I am a new customer & have not had a good experience with Von’s.

Horrible customer service. My mom asked for a Vons card and some guy told her she couldn’t get one unless she was buying something, when in fact we know you can get one because I called to see and even the lady who picked up acted like she didn’t care. we will no longer be shopping there. I will tell all of our friends and family (who shop there) to stop shopping there.

Store is fifthly and unpleasant altogether. The service is atrocious. I tried asking this middle aged blonde woman for some help and she didn’t give me any solid answers. Instead she was snooty. I believe her name is Mindy! Watch out for this crazy lady!

This is the worst grocery store in the area. I’ve yet to meet anyone helpful or friendly, the lines to check out are horrendous– I honestly have never checked out in under 30 minutes here. And now they’re turning a lot of their lights off — I can appreciate trying to save energy and prevent blackouts during summer, but the produce section was near impossible to shop. The people I’ve interacted with that work at this location would rather talk to each other than pay any attention to their customers.

This Von’s has always been challenged to establish itself as acceptable. They just shot themselves in the foot once again. The latest brainchild of management is to turn off the lights during business hours. My wife thought it was closed when she visited one early morning. The produce section is actually dark. The cooler cases have no lights either. Some stores have lights that turn on when you open the freezer doors — not here. You actually feel like you could get mugged in the wine isles. The pennies they may save on electricity will certainly be lost on plummeting sales. I expect this store is on its last legs if this is what they have to do to balance their budget. Our family spends nearly 400 $ a week on groceries and you can bet this store won’t see any of that again.

Every time I go to get freshly cut meat the guy says he can’t cut any because they’ve already cleaned their machines. I asked when they closed and he said «just about 9 o clock» and it was barely 8pm. He said that they already cleaned the machines to get ready for close. How is that my problem? I just need meat and work late every day. I have had to get «precut meat» 2 times already because of this guy and vons is so expensive. I only go their because of the fresh meat they don’t have at winco

Maria in the deli is so nice!!! Places need to hire more people like her!!! Great customer service!

By far, the worst Von’s I’ve ever visited. I will share one of the many stories I could tell. It is my hope that this cautionary tale will help you avoid a similar experience.
On check out I went to use the card swipe machine and noticed a hand written sign saying «No cash back.» I had actually hoped to get $ 20 so I wouldn’t have to make a second stop later. I’d seen similar signs at this location on a number of occasion. By that I mean I’ve seen it about 75% of the time I’ve been to the store. I was a bit annoyed but not overly so. I casually mentioned to the cashier, who’s badge read «Supervisor» that I had seen that sign a lot. I suggested that she mention it to the manager and see if they couldn’t increase the size of the cash till to avoid the situation in the future.
She immediately became argumentative and said «There’s an ATM right over there. That’s what they’re for.» I was a little shocked at the rudeness but I calmly replied that the ATM wasn’t my bank and I’d have to pay a fee. She continued to argue saying that the till size was corporate policy. That ATM’s are where you get cash. That it’s not her problem. Finally I said, «All I’m asking is that you kick the suggestion up the chain of command.» Her response, «Use the ATM.»
Now you know and I know there’s a dozen better ways she could have handled this. She could have tapped another register, she could have fetched more cash from the safe, she could simply have sympathized with my issues and assured me that she’d bring it to the attention of management. Instead she prompted one of the worst reviews I’ve ever written, not to mention what has to be one of the most horrid survey responses they’ve ever seen. Thoughtful of them to include instructions on how to submit that on my reciept…

The only reason why I even go to this Von’s is because there the only ones that carry this product I use. But there Awful customer service! There’s no one around to help… and when it’s time to check out plan on waiting for about 20 minutes! It doesn’t matter if there’s 20 people in line they can care less! They’ll continue with one isle open. The Von’s manager needs to visit Ralph’s in Temecula to get some pointers!

Clean compared to other supermarkets. Workers are pretty helpful. My daughter was craving for cupcakes and I had a hard time looking for a decent cupcake in the middle of the night. I was so glad we drop by here and found luck.

Love the gas rewards and the staff, I live just down the street so it’s nice that they remember both me and my son. They are open late and on most holidays so if I need any last minute items i know i can count on on this store. The only complaint I have is that there is never enough cashiers and it’s obvious they are way understaffed.

Updating my review. The prices have only gotten worse here. 4.50 for a dozen REGULAR eggs… Not the cage free or organic ones. Next door at target you can get them for under 2 bucks. I don’t know how these large grocery stores sleep at night ripping people off like this. 6 bucks for half gallon of organic milk!!! You can get that at target or trader joes for 3.99 or less.

This rating is for the bakery department: for my daughters birthday I requested for red borders plain white color with red dots (Minnie Mouse theme) two layer cake. When I arrived to pick it up, they had the box cake slightly open, I barely glanced at it. I Looked at the top, the sides and it all looked good, I even complemented the baker. I go to pay for the cake (register in the front) and the cashier accidentally put his finger thru the cake. Anyway. I left the store, put the cake in a safe place, and drove home carefully. I removed the box and pull the cake out. I then was able fully look at the cake .Wow, really, Seriously! the cake for one has a finger mark on it. The dots were all different sizes and falling and melting off the cake, the entire cake itself was sliding off. Inside was chocolate and I could see the dark color under the frosting. The cake was terrible! Although it did taste really good. The whole cake was melting and falling apart right In front of my entire guest. I tried to turn it in a different direction but there was no point in it. It was all f up. So embarrassing, very disappointed, and I am extremely unhappy!

A smidgen nicer than your basic grocery store, as it’s more like Pavilions (my favorite). We swung by to grab wine, but ended up buying ingredients and supplies to make dinner instead of going out to eat (there aren’t very many options in Temecula). The flow of everything is perfect, as everything we needed was found easily across three aisles back-​to-​back. The staff is pretty on point with cleaning up spills; someone spilled a liquid (I think Coca-​Cola) all over, creating a huge mess, but it was cleaned up quickly. Only complaint is that it’s not open 24 hours or open late. For emergencies, you’ll have to to go the CVS in the same plaza.

I love this place! It’s so clean yet extremely cold and dark… They’re always fully in-​stock with a great food selection but it’s a little on the pricey side (but it is Temecula after all). I always get this weird feeling that the cashiers don’t like me… They’re super nice to everyone else in line but they barely acknowledge me. I think it’s just me being overly self conscious (or stoned)…

Review for Store:
Really bad…
*Out of inventory on a lot of different food items
*Prices way to high…
*Long check out lines
*Check your receipt on sales items.
*Make sure to bring a bag for your fruits and veggies. You will be lucky to find a bag out of the 2 holders they have. The holders aren’t usually stocked. :(
Honestly, there is so much to complain about with this store. The employees are nice, but its annoying to go to a grocery store and they are out of a majority of the items you need forcing you to purchase other stuff you really do not want. Save your time and money, find another grocery store.

Dear Felecita,
My friend and I was in your lane around 9pm on 05÷09÷13. Each of us have 3 case of water since it was on sale that week. I said ‘Hi’ and gave you a smile yet you ignored me. Fine. I understand. Long day at work, probably dealt with a few rude customers here and there, no problem. You ring me up, I pay the bill, and said, «Thank you Felecita» and still no courtesy from you. Fine. Maybe its that time of the month. I’ll let it go.
Now, here is were the complaint kicks in. While you gave my friend the total, he was short $ 2 so I offer to pay the remainder balance and you said, «No, it has to come from him.» Confuse yet instead of making a big fuss I handed him $ 2 and yet you snap again, «You can’t do that, these are sales item and limit 3 per household.»
Felecita, what make you think we live in the same house? Did you check our ID? Or should we bring our ultility bills and bank statement in whenever we shop at Vons? I understand you might be a foul mood that night but courtesy goes a long way.
Good Customer Service will bring in more buyers/​consumers, and of course good review. That is something that management needs to explain to their employees.
One bad apple spoils the bunch.