The McDonald Clinic

Our family of four has been going to the Mc Donald Clinic since they first opened. Between the 4 of us, we have probably been seen there 30 times. Sometimes you get right in, and sometimes you don’t, but they always spend time with you, unlike some offices where you see the nurse for most of the visit and the Provider for a minute. They have always given us great care and always taken care of our medical needs. The Mc Donald’s are friendly yet professional.

Update to my previous review: I had a kidney stone. Was seen in Urgent Care and needed a follow up visit ’cause I was still having problems. The refused to work me in. I talked them into ordering some lab work and they never bothered to call me with the results. I ended up going to ER. Bottom line: If you don’t need anything, they are probably adequate. Otherwise, would look elsewhere.

I have only been to Dr. McDonald’s officfe 4 or 5 times and each visit was the same. Wait about an hour and a half then wait 30 more min then he comes in smiling and acts like he is concerned about you yet I don’t get the feeling he knows what he is doing. Instead of doing anything he passed you off to specialists. Not sure what he could help with. I also have never had a doctor who wears dirty coat and dirty leather hat every time I have seen him. Just very unprofessional feeling all around.

This might be the worst Dr’s office I’ve been in. Constantly cancel appointments or tell me someone cancelled the appointment. They make you come back in and give you results instead of calling so they can charge you a co-​pay. The nurse practitioner is the only competent person in the office. Under no circumstances come to this office! They are horrible people.

This is without a doubt the worst doctors office ever, they are totally clueless, you make an appointment, show up and they tell you you don’t have one, this has now happened twice, I will never step foot in that office again, shame on them for being so incompetent!!!

This is truly the worst front office I have ever encountered. They are rude, blunt and could truly care less about your concerns or helping you. This is a DOCTOR not a retail shop. I left a message on Monday to please call me about an appointment. I finally called back Wed morning after not hearing from them and spoke to someone asking if the doctors assistant could call me back. She insisted on knowing what I was calling about and said if I did not tell her the assistant would not call. What happened to privacy concerns? Its Fri afternoon and still no call. I was told by the assistant on my first visit I had better be OK seeing her as I would have virtually no access to the doctors. My 1^st appt was an early morning appt and I waited an hour to get it. My 2^nd was also early and I waited 45 min but they took 2 people in before me that came in after me. I have already called my carrier to find me another doctor.

I would have NEVER come here after reading all the negative reviews. They are all true. Thanks a lot Covered California.

If I could give no stars that would have been my choice… a few issues here
1. They cancel your appt if you are only a few minutes late… I understand that no problem. HOWEVER They are allowed to be late to YOUR appt by 1 hr and 15 mins. I have never been canceled on however I have been sitting in the waiting room and have witnessed it more than once. I hear when the persons appt was and when they showed up… It’s hilarious because if they aren’t running on time anyway being late shouldn’t even be a friggin issue! IE: If you are 5 mins late or less and they are running 60 mins behind then it shouldn’t even be an issue!!!
2. Also… they charge a no show fee of $ 50…Also understandable. But when you have to take off work for your appt and you end up waiting that long REPETITIVELY for your appt how are you the patient compensated… NOT AT ALL. They don’t turn around and give you $ 50 bucks.
3. Same issue as another reviewer only with Dr. Robert… he also prescribed me an antibiotic not suitable for pregnant women even though I was VISIBLY pregnant. I was a whale! Plus I mentioned it about 5 times throughout the visit.
4. I ended up getting into an altercation. I was very upset that I was waiting very long AGAIN at another appt. and I was getting into it with the staff and I was very upset. Dr. Robert comes out and says that I am being a disturbance and brings me into a triage room. He then proceeded to explain that the reason they get so backed up is because he likes to spend time with his patients. Very nice… then don’t book em so damn close together! IF you leave enough time for each of the appts, you should be able to spend quality time with each of them without making your entire schedule run 45 mins-​1hr and 15 mins behind! That is a front office thing. Unless he is telling them how to book.
5. I hate being up-​sold every time I walk in there. No matter how many times I have told BOTH of them that my 3 children see other people and that I already have a gynecologist, I am STILL told each time that they will see children and that Dr. Kathy can do gynecological exams… ughhhh its so frustrating. I don’t want to be sold your services!

I was hesitant to choose this place as my husband’s primary care after reading the reviews about the front office staff, but it’s close to our new house so I thought I’d give it a try.
I can tell you that the reviews are SPOT ON. The professionals we dealt with in the back were absolutely wonderful! However, It’s very unfortunate that they continue to employ RUDE front office women (Tracy was her name, I caught it when she answered the phone). She literally talks to you like you’re the DUMBEST person in the world if you ask any questions. and this was at 9 o’clock in the morning! I would hate to see what she turns into in the afternoon, yikes!
I canceled my husband’s follow up appointment because he was feeling better from the anti inflammatory meds the nurse practitioner gave him (the McDonald’s were on vacation) and he told me he didn’t care to go back anyways because of our experience. Great! Another obstacle I have to over come to get my already doctor avoiding husband in for a visit if he needs it. It’s a shame that we didn’t even get to meet his doctor before the front office staff ruined it for us. I doubt they even read these reviews seeing as how the front office still conducts themselves based on other reviews but at least other people will know what to expect.

Went in for a physical Dr. Robert found some issue and sent me off for an ultra sound. Two weeks go by and no word from the Dr.‘s office. I call them on a Monday for find out the results. I’m put on hold they come back and say they will leave out for the DR to review. Thursday I call back as still no one has been back in touch with me. Now the front office lady has an attitude and said they will leave it out for the Dr to review. I say well I was told that was done on Monday she tells me that she’s doing it again. I then say when will someone contact me. She tells me she has no idea. I tell her that is unacceptable I expect a date at this point. I ask he is it normal to tell someone something’s wrong and send them out for test and leave them hanging. All in all I like Dr Robert but after my follow up on something else that is already scheduled I’m done with them for the lack for customer service.

I’ve been here for two visits now and I’m totally confused with the reviews. Many of these bad reviews say the same similar things in that the physicians are good and they really do listen, but the front office staff sucks. I feel that good physicians should warrant more than 1 star especially due to the fact that there are many out there who rush you and give off the feeling that they don’t really give a damn about what you have to say.
I may be sympathetic since I have worked in medical offices in the past. This front office seems to have their shit together than other places I’ve experienced. The front office staff could be friendlier, but not bad. Also, I haven’t waited more than 10 minutes.
The only downside is that $ 50 no show charge. They do give you a reminder call a day before so try not forgetting.

I just went in for my first appointment with this clinic this morning. I walked out without being seen because of their office policy.
When I arrived at the clinic, the receptionist asked me for my insurance card, which I obviously gave her. The next thing she said to me was that she was going to take my picture. For me, and my background, this is a ‘red flag’ and I asked why. Her reason was so that noone else could use my insurance card. I asked if I could opt out and she said, «No, because it is policy.» I offered my DL so she could see it was me, but she advised that they don’t do that. I asked her to cancel my appointment. At that point, she turned around and asked another girl to get someone from the back. The Back Office Manager came up and said it was «New Patient Policy» that they take a picture. When I told her I would be happy to do that after I met the Dr. and felt it was a «good fit» she said it wasn’t policy and that I couldn’t do that. So, I asked her to cancel my appointment and I walked out.
My question is, if this is to avoid other people using my insurance card, shouldn’t she have at least verified that the insurance card matched my DL? I also think that this is something they should be telling new patients when they call to make an appointment.

After 2.5 hours of waiting in the lobby (with a toddler) I finally got to meet Dr. Kathy (who was actually very easy to talk to and nice), but outside of their over-​billing the insurance company and over-​complicating the visit (calling in a prescription for an «over-​the-​counter» nasal spray), the reception is where they failed the most.

Do NOT go to this place for ANY reason. Both Kathy and Robert McDonald (they are married) have been my family doctors for three years now. At first I thought they were very nice and down to earth. I really liked them. Then, over time I started to notice things. I noticed that there was always a new staff team every time I came in. NOBODY stays there. Then my waits started to become very long. My average wait time was over an hour to be seen. If you ask them when you will be seen they will stick you in a room to make you feel like they are hurrying up, but you will wait there for at LEAST 45 minutes. A few months ago I ran into one of the ex employees there who told me how crazy the McDonalds are. She said she doesn’t even know how they got their degrees OR have been able to maintain their practice. She said they did not know what they were talking about, ever and that they were so unorganized and literally «not there» in the head. She acknowledged that they go through employees like crazy. Everyone quits. My twin sister also goes here and shares the same awful experiences.
The doctors take up to 5 days to write a prescription for you.
It took them over two years to write my monthly prescription right. I always had to go back (and they would be closed) to get one of them to mark the «do not substitute box» and INITIAL next to it. This was a hectic experience they put me through with the pharmacies I would drop the prescriptions off at.
Recently, I went there to pick up my prescription. I had called prior to make sure they weren’t on their lunch break (every day from 12 – 1) the girl informed me they would be there. I get there around 2:00 and the door is locked. I knocked, called and went to the office across from theirs to ask what was going on. They did not answer my calls or the door. Then, a lady came in who had an appointment at 2:00. We waited for 20 minutes before I left. While we were waiting she told me how she waits over an hour to be seen each time as well and it is frustrating. When I called back later I asked why they weren’t there and the girl on the phone wouldn’t acknowledge it. She just said, «Yeah, I know, we’re here now though.»
Today was my breaking point with them. I went in and saw Dr. Robert, my wait was 45 minutes. He asked me a bunch of questions about school and life that we both knew he didn’t care to know about. The visit ended with him standing up and walking out on me teling me he wont write my prescription and that I came in too early anyways. HE WALKED OUT ON ME. I walked out in disbelief and then realized I needed to go back to say something. I told the lady at the desk I needed to talk to him and she said he wont talk to me because I walked out! «My appointment was over». I told her he disrespected me, and that I need to talk with him. He is a professional, he needs to act like one! Then, another young girl came around the corner and began to give me an attitude with this nasty look on her face saying, «He is not giong to see you, so you need to leave». I told her I had an issue that I needed to address with him. She proceeded to get in my face and tell me if I have such a problem then I need to go find a new family doctor and leave. SHe eventually got herself so worked up that she walked away in frustration.
Meanwhile, a patient in the waiting room was saying she isn’t surprised. She was shaking her head as if she has dealt with the same crap from this place. As I was walking out she told me to call my insurance. I did. I am reporting them. THESE DOCTORS ARE AWFUL!!!

I have had a total of four interactions with this practice with regard to my health care. The first was when I was told I could not schedule my first appt as my yearly physical. I had to schedule a consult first. The second interaction was my consult when I visited the dr to get my perscriptions which wasnt covered by my insurance. My third was for a follow up visit where the dr was two hours late and he did not even complete the appt. my fourth and final interaction was when they called me 48 hours before my yearly physical (which I had scheduled 5 weeks earlier) to tell me the dr doesn t work on Fridays. I do not recommend this practice if you actually want to see a doctor. If this was any other business they would be bankrupt.
I was also charged for the appointment when the dr. didn’t actually see me and it took 4 months to get them to refund the visit.

We took our young adult daughter to the clinic. They are surely competent at what they do in the back office, however the service lacks in the front office. Also, there is not much follow-​up from the doctor. I am used to being able to call my doctor’s assistant and get an answer right away. Don’t expect that here.
Beyond the care, if you miss an appointment be warned that they will charge you the $ 50 no-​show fee regardless and stonewall you instead of offering to reschedule. Expect no response from the doctors for a reprieve even if it is a one-​time occurrence. Their lack of charity in personally dealing with us and the dishonesty about NOT calling for a reminder have caused us to no longer choose this clinic.
I respect the rules and policies they have, but warn future patients of the way the business office is ran. It seems silly that over $ 50 they are willing to lose us rather than compromise given an issue of hardship financially.

Difficult time getting Dr. Kathy McDonald to return my calls for test results. The last time i was scheduled, the staff scheduled me with her husband which i didn’t know until i arrived for appointment. They didn’t call in my prescirption, and now I found out that it has been two weeks since the doc ordered my tests, and the diagnostic center told me that my doctor’s office has still not submitted an authorization to my insurance company, Therefore, I cannot schedule my tests yet. What kind of office is this? I cannot wait to change doctors!

It’s been almost a month that I have requested a refund for the service that I did not
receive that was paid in full ($ 1350) I have gotten ZERO response from Dr Kathy. I called the office to confirm that she got my written request and I was told that she did get it. I was also told that she was aware of my Unilocal review. BEWARE! Do not pay for any spa type services in advance, this is not an honest office!

I finally changed my doctor to Dr. Kathy McDonald and have been very happy. My 2 daughters go to her as well and my son goes to her husband. She is a great improvement from my last doctor who probably should retire. Kathy McDonald is young and I always feel she is interested in what I have to say. She and her husband are in the same office. The office staff have been much more pleasant than the last office I had to deal with. I recommend the McDonalds.

The doctors and the PA are all very kind and take time to make sure they help you with whatever you came in for. The office is busy so you may have a wait. It’s gotten better since they hired the PA. I’ve seen Dr. Kathy, Dr. Robert and Rachel (the PA) and I have been happy with their care.