We wanted to take time out of our day to let you know of the outstanding service we have received from your employee Heather… This is long overdue, and I feel now more than ever this needs to be posted. my family — my husband and 20 month old son– had a serious accident off of the 76. After the trauma and spending most of the day being pricked and prodded at the ER, we were informed that we had to deal with the totaled car. Fresh from being discharged from the ER, we drove from Pendleton to Temecula where your office was located. We spent over an hour looking for your location due to the misguidance of our GPS. After calling your office and speaking with Heather, she practically stayed on the line with us and guided us turn by turn to make sure we arrive at your location. Upon our arrival at your office at 4:50pm, we were greeted by Heather. We expected her to let us know that the office was closing soon and there’s not much she can do. but instead she went above and beyond. She answered every question we had, insisted on opening the gates herself when it was already raining, made sure that we took our time to collect our belongings and take care of our business such as gathering photos for insurance purposes. Not once did she make us feel rushed. Her compassion and understanding showed through the service and the time she took with us and that was very much appreciated. Just in case nobody has informed you yet, she is an asset to your company. Again, thank you so much for all the assistance.
Dickey N.
Classificação do local: 1 Temecula, CA
The driver was 30 minutes past ETA so we called the dispatcher to see how much longer. When the driver finally arrived he said in a rude tone«I hear you’re not pleased I’m late, I can just take off.» We said we had been waiting for over 2 hours. Then he told us he would not be able to tow us to the dealer as they were closed by this point & it would be another $ 100 to tow to another location. He then took 15 minutes to call for approval on different location, all the while acting extremely annoyed at having to do his job. He was rude and aggressive so we ended up telling him to take off we don’t want your service. Will never use this company again! If I had his name I would post it as well.
Vanessa C.
Classificação do local: 1 Corona, CA
When we got here we had to wait a long time for the guy to show up. I had to call again to see when he was going to get there. I’ve had a car impounded before for a longer time for 150 and here I was charged $ 466. When you’re down these people put their boot on your throat. They don’t ever deserve one fucking star.
Lisa F.
Classificação do local: 5 Temecula, CA
Wow! Lee was fantastc ! He came out in record time and was soooo informative and helpful! You should stop sending drivers with the magic touch. After trying numerous attempts all day long to start my car, he put the key in the engine and it started up on the third try. What the heck??? But either way, he didn’t just leave, he walked me through what to do next. He even took the time to look up the fault lights to see what they meant ! Hats off to you guys !!!
Phillip L.
Classificação do local: 1 Temecula, CA
So unfortunately my business with s&r was impound related. I can’t blame the driver for doing his job, and he was polite as possible. And gave me all the info I needed. On the other hand, their temecula office clerk by the name of heather was very rude. On the first visit she wasn’t on location at posted times and made it seem as though i was inconveniencing her by requesting information on my vehicle and the fees incurred. The drivers that helped me were knowledgeable and nice but s&r needs better people for customer relations if they want referrals
Joe D.
Classificação do local: 1 Monterey Park, CA
We recently had to have our pump truck towed and had to disconnect the drive shaft. After we reached the destination, the driver never reassembled the shaft, which forced us to call another mechanic to do this and cost us more money. The driver also had a very poor attitude when assisting us in the tow, and kept complaining that he shouldn’t have had to drive from Temecula to Corona. It was already a tough situation for our technicians, but the service and help we should have received from S&R Towing was completely unprofessional and costly. We will never use S&R Towing services again.
Giovanni P.
Classificação do local: 5 Ladera Ranch, CA
Last week my van broke down bad fuel pump. I was assigned to S&R towing through verizon roadside assistance. The dispatcher called and confirmed the work order in less than 5 minutes. I requested a flatbed and they were able to accommodate that. The tow technician. Arrived within 40 minutes, faster than the 55 minutes estimated Professional courteous prompt and communicative. I appreciate their service and will call them again when needed. I couldn’t have asked for a better tow experience.
