RV Supercenter

I am super happy with our trailer that we found at RV super center but their service is horrible!!! We had to wait a week for our «delivery»… When we got there they did nothing except fill the propane tanks. The RV was dirty, had broken/​missing parts that needed to be fixed, was missing the bbq it comes with (which they just took from another RV). If we didn’t do our due diligence we would’ve gotten screwed big time! The poor guy doing the delivery with us didn’t know much basically just pointed out the features on the main panel. We never received any follow up calls after our purchase and when we have called in regards to warranty work we need done they don’t seem to care much about customer satisfaction.

Follow up
As in my previous review on RV Supercenter, I am following up on what finally was the result. The refer now works very well. The washer dryer works well.
It took seven (7) weeks to get the refer working. It needed a new compressor and inverter board. Frigidare finally got a local warrenty repair company out to our coach and repaired the frig. but it works well and having a refer is a big upgrade.
The washer dryer works well also. Initially RV Supercenter installed the unit with the shipping pegs still in. Really shook. Albert from RV Supercenter came out a was a big help in finally getting it right after I did my research and found out the problem.
RV Supercenter tried to make things right and things finally worked out. Make sure you are aware of all things before taking position. (ie All appliances work and drain vales located)

We are first time buyers. Salesmen Steve and John were as patient, helpful, and low pressure as they could be. Our RV research process started at this lot, and after weeks of shopping, we ended up back here to buy our Flagstaff Micro Lite 23LB.
We visited a lot of RV lots while shopping around, and this ended up being among our favorites. A big reason we chose to buy here was the smaller, family-​like feel of the place, the friendly and honest staff. Don’t get me started about G***** RV down the street (and many other locations), we got nothing but shifty and aggressive sales tactics from them.
Nothing but positive experiences with these guys so far. Will update this review after we take delivery.

I want to give a shout out to RV Supercenter for a great experience with warranty /​service Department.
Craig and his team were excellent, they completed everything they were suppose to and on the promised date. Very professional. Thank you.

I have had many experiences at various RV repair places. I have found RVSC to be more honest and more efficient than any other I have gone to in the last five years. Their service staff has been upgraded. If I had a problem it was taken care of immediately. They are a family owned business and pride themselves on their service and knowledge.

As first time trailer owners we bought a trailer last year from them and thought the service was ok. However, when it comes to getting repairs done or ordering parts they suck and ignore you. Not very helpful and no communication with each other there. Our trailer didn’t come with a part that should have had on it and we ordered the part last week. They said it would be in Monday, and a couple days ago they called and said the part was in. We went to pick it up two days ago and they said they didn’t call and can’t find the part. Still no call from them. We’ll have go to another place to get the part.

THIS IS A REVIEW ON THE SALES AND PURCHASE! Just bought a brand new 2015 Forest River Wildwood 26TBSS from these guys a couple days ago. So far so good. Ray Kent the sales guy did an excellent job working with me on making my first purchase. To «sweeten» the deal, he even «threw in» the weight distro hitch for us which made my decision that much easier. Yes, I see and read all the bad reviews on here, but this process is so far so good for my wife and I. Some people are just not satisfied. With that said, I will do a follow-​up review once we pick the trailer up this week. We will see how the walk through and delivery goes with their technician and if all well. these guys will get a 5 star review from me. It is what it is folks!!! Good luck everyone!

I needed a hose to hookup a portable bbq to the quick disconnect line on my pop up camper. The parts guy said it was possible but would require a few adapters and would be expensive. Thinking this should be a common piece, I went home and researched it online and found the single part I needed made by Camco. It was less than $ 20, so I called them back to have them order it for me. Two weeks go by and no call yet so I called them to check on the part. I was told she would look into it and call me back. No call back so I call again the next day. I called three times throughout the day and nobody answered. I called again the next day and was told it was on backorder and they could order from a different distributor. Unhappy with the service, I ordered it online instead. Not a good first experience for me.

We just bought our Shasta Reissue there and John and Steven did such a great job making sure everything went well. We ordered one and a few days later it was ready for pick up. The trailer was clean and everything was checked through well. They showed us how to use everything and hooked up a sway control bar… off we went!
The service was top notch and there was no pressure to buy. I recomend this dealership to all of my friends!
Thanks guys!
Laura and John

I tried to buy a travel trailer and the salesman who identified himself as «Winger» on the phone was such an ass the whole deal fell through before it even started. He kept pressuring that I had to buy it by «Saturday», a date he picked and got angry when things weren’t moving quick enough. He kept complaining that I was holding up the sale of his” most popular model.” This was back in May and I checked their website and both models (they have two) are sitting there baking in the sun in June over a month later. At one point he even left me a message saying that someone was interested in it and it was the last one he had. A total liar. I asked him to email me some information but he was too lazy and got mad about that also. I just found the guy totally untrustworthy.

I have an update to my prior review.
I finally got my trailer back from RV SuperCenter after about 5 months. I finally picked it up last weekend and it was actually done, or almost done. They missed one panel replacement on the inside but I will just fix it myself as I don’t want to wait another 5 months.
All I wanted was my trailer to be finished and ready for pick up in a ‘reasonable’ amount of time. 5 months is NOT REASONABLE. A General Manager should be paying attention to their service manager and should know that they have something sitting around for 5 months. The few times I dealt with the General Manager, he told me that he didn’t know that the trailer had been in there for that long.
My advice, DON’T USE THEM FOR SERVICE.
Their retail store for parts and supplies is well stocked and prices are reasonable. They have lost my business and I will not return as they have proven that their service is not up to even one star.

We purchased our 2013 Columbus 320RS at the Southern California RV show at the LA County Fairgrounds on October 12, 2012.
We used our new rv several times and had only minor issues. We knew of some fellow RV owners that had the same Columbus line and had had some issues with brakes and seals. So we got under and checked through the inspection ports and noticed grease on one of them. We notified RVSC (RV SuperCenter) and also the factory. New brake assemblies were sent to RVSC from Lippert, the manufacturer. Upon arrival at RVSC, we listed all the items that needed to be addressed with John, the Service Manager, and Albert, the Service Tech. The issues were:
* Install New front Air Conditioner Unit supplied by manufacturer. The original unit had issues with vibration and was being replaced. It was shipped to RVSC.
* Inspect brake assemblies and replace due to grease contamination from leaking wheel seal.
* Inspect decals that were peeling at 3 different areas
* Adjust the dining room slide-​out that was out of adjustment about ½ inch.
* Realign the copper tubing for the refrigerator that was rubbing against the kitchen slide when closed.
* Replace the light fixture on top of the cabinets above the kitchen sink that had burned through the plastic cover of the light fixture.
* Repair/​replace an LED light fixture above the sink.
We had made an appointment with them several weeks prior and had arranged for them to have the work completed in 10 days.
We realize that issues come up, and they did. We realize there are issues with employees, there were. We also realize that RVSC had done some questionable work for another Columbus owner. But since that time they had had a turnover of staff, and had hired a new Service Manager, and new techs. So we gave them the benefit of the doubt, and since they were our point of sale, we went with it.
This proved to be a grave mistake on our part.
After 3 weeks and many issues, they said it was ready and we could come pick up our RV. The first thing we did was inspect the RV. Knowing that the brakes had been replaced, we hooked up the 5^th wheel and attempted to use the trailer brake manually to see if there was any stopping power. There was not. There was nothing. The tech came over and after almost 2 hours of trying to figure out what was wrong, we resigned ourselves to the fact that we were not taking it home.
They took it apart and called and told us that there was some kind of short and they needed an electrical expert to track it down. Our 3 weeks was turning quickly into 4. They found they short and fixed it, saying that one of the relays was bad. They called again (our RV had now been there 4 weeks). We attempted again to pick up our RV. This after 2-​two hour round trips for nothing.
We checked the various items that we had repaired, turned on the a/​c to make sure it was working, checked the brakes, and the copper tubing had been relocated. They were not able to do much with the decal, glued, which now looked worse, but that’s fine. We went to open the door to check the slide and check the inside. The door key would not work. After an hour of trying this and that, they cannibalized the lock off another unit, and replaced ours. We got inside, checked the slide and it seemed to work, and was aligned. They forgot the light, but they gave us a new one and we said we would install it. So, off we go!
We took a slow trip home, seating in the brakes as we had been told to do by the manufacturer. So far so god, right?
When we got back and set up, we opened up the front storage area and saw where the electrician or someone had done the work to fix whatever short there was. RVSC has removed covers and vents for the batteries, tore tubing apart, left terminals uncovered, and left the batteries unsecured. It could have been a very messy and dangerous situation. So after 2 hours of inspecting and cleaning up their mess and double checking the entire 12 volt system to make sure they left nothing else unfinished and unsecured, that issue was resolved.
Until a couple days later when we turned on the bedroom air conditioner that they had replaced. It turned on and was pushing cold air, problem was it was only pushing it through the A/​C down vent and not through the ducting system. Pulled it

I got scammed out of a $ 400 «Roof seal job». When I went home an looked and what they did, and its was like one tube of roof caulking over the old dirty stuff. I was so MAD! I mean $ 400? The guy who quoted me was a fast talker and seemed very honest and trustworthy. Very knowledgeable. A Little jumpy, but nice. But after seeing what i paid that much money for, I WILL NEVER GO BACK. I don’t know about anyone else out there but i have had nothing but bad service from every single facility i go to. Even the big ones like Richards or Giant rvs. I think I’m over this RV thing.
PS: the parts store STOCKED but a kid with no knowledge in rvs sells you the parts. Go in there knowing what you need. I don’t think they will sell you new muffler bearings, but they will probably give you the wrong toilet paper. Just be careful and do research.

I have only used the parts department here and I have always been satisfied. The guys are always very helpful and their inventory is well stocked with the essentials for repairs.