Giant RV

This place took my $ 2K deposit and completed the finance paperwork, waited 4 days and for me to travel 180 miles 2 times before they realized they told me bad info (my 2006 Xterra could safely tow my new Mighty Lite 2610) we asked 6 times in the buying process that our car was good to tow and they said yes 6 times. What get me mad is they crushed my families dreams today by telling us we could not take the camper today, its not the fact they said it was unsafe, it is that they were smug and bullish about me signing a paper that cancelled the contract and that I «could not bring up a lawsuit» for them breaking the contract. On top of that they promised me money for the gas i waisted driving back and forth and they didnt. It was a great way to start our weekend, thanks a lot for making my entire family heart broken, I can honestly tell you I am going to tell every Military member to make sure they NEVER shop at Giant RV. They made us wait around for 4 hrs before they told us the truth and said they were sorry, it was their mistake (it was a half hearted apology) and now I get to wait for my deposit (that i paid in cash) for the «check is in the mail». THE CUSTOMER SERVICE IS TOTAL CRAP AT THIS PLACE. Making us wait in the lot for 4 hrs when they knew i was not going home with the camper is GARBAGE! I am not happy and in order to get my deposit back I was forced to sign an agreement stating i would not take legal action against Giant RV, im sure i didnt have to sign anything but i was in a distressed situation and they made this entire process very unpleasant.

Great service all around. All of the customer service reps were very friendly and helpful. We love our RV bus and would shop there in the future.

Not at all a good experience! We shopped for quite a few weeks before choosing Giant RV to go to. 1^st. We filled out an application my wife has credit over 750 & mine is about 600. The sales girl sent us several Used RV pictures and stated, This is what I have for you that you qualify for. We chose the 2014 5^th wheel.
So we went down to look at it. We were not impressed with the salesgirl or the advertisements on Giant RV Site as it is inaccurate.
They just told us that there was some sort of «arbitration» statement and yes it could be inaccurate.
We agreed to $ 5k for our motor home & $ 2k down. But when it came to signing, they had it as $ 7k cash down plus the Coach! Wow!
They told us to apply to our Credit Union but did not tell us that we were not to divulge that we full time RV’er /​Living in the unit! So we were turned down at our Credit Union. Giant RV «SAYS» we were turned down with their finances but we do not believe they even TRIED! There was only one person that was exceptionally nice and that was the receptionist when we first arrived!
We will NOT return to this location or possibly ANY Giant RV.

Getting the deal from Giant RV usually happens at the sales lot. Where the nightmare comes into place is if you try and use their service dept. They have individuals that truly could care less about your problem. With 2 interstate batteries that came with my coach, i went into their newest location for service, an old soccer arena, work out facility (Real Professional) to try and get some service on the bad batteries. There answer to the problem was to leave the 2 deep cycle batteries for over a week, for the interstate battery rep to come and pick them up, and take them back with him to determine if they were bad. Imagine you are traveling on vacation, and they want you to wait a week for a determination if your battery is bad, and if you have any warranty!
That’s pathetic. There are tools called hydrometer, battery charger, battery tester, that all can deem that batteries condition. They washed their hands of the issue, and blamed it all on Interstates Procedure. I contacted Interstate, and they gave me a location to go have them checked, and replaced if deemed bad. I did, and they replaced them free of charge. Customer service is not Giant and this RV place, but truly very unsatisfactory. I have tried them in the past, hoping that they might improve over the years, but its still the same crappy service there. I am done trying with these guys for service. Good deals on coaches, no service after the sale at there service center.

Well i guess blasting them on Unilocal does nothing. I have had my trailer for almost a year and still have a 3 page due bill waiting!!! This is unacceptable!!! This is what the service is like people. Go elsewhere!

Took my coach in for numerous items that a different dealer was unable to resolve. The work was completed correctly the 1^st time at Giant RV. Ray (service writer) and all the technicians (particularly Joe) are great and very knowledgeable.

I wanted to write an updated review because after writing my review the first time they took care of all my needs. It pays to write reviews on Unilocal and I am thankful they followed through on what was promised. Hopefully if I have issues in the future they will take care of it right away. They did a great job on fixing all the issues on my trailer because I have been camping several times with no issues since.

I recently purchased a used Toy Hauler and we had an issue with it. The service team was excellent it helping with getting resolved quickly so we didn’t have to cancel our trip
I want to give a special thank you to
Marco — for taking the time to look at our electrical issue
Mario — for assisting Marco
Simon — the best no pressure sales guy I have ever experienced
Fred — For all the tips and tricks
Greg– for making room to get us in and out of service in a couple of hours even though they were booked solid
This place has given me the best experience and I will surely use them for all my service needs because they get how important customer service is.
Thank you again

I really want to give them 5 stars, as the service department gets 5 stars. The sales team is ok. Make sure you get everything in writing on your due bill, if not they will try and screw your out of what you were sold on. After much fighting I got everything I was promised but it took being a jerk to get it all (this is where they lost a star) At the end of the day they stood behind their product and I am happy customer. I purchased a 38ft super C motorhome.

Sales is great. Purchased a cyclone fifth wheel and hitch back in July we love it. The hitch wiring was a little loose. Brought it back to have it fixed after it started dragging. They fixed it without question. Only awkwardness is that there is no seating while waiting for service. Waiting for Downey Giant RV to open up.

Just Bought parts from Miguel Garcia at the Murrietta store. What great customer service! this gentleman really went above and beyond to make sure all my questions were answered. He really went out of his way to find extra information I needed and made sure my parts will be there as soon as he could possibly get them there. Giant RV has definitely earned a new customer for life all because of a exceptional staff.

We were vacationing in the Palm Springs area April 2 and drove to giant RV in Murrieta ca.
The sales department seemed hungry for a sale and gave us a good salesman who was courteous and eager. We were especially interested in a 5^th wheel he showed us on the lot at what seemed to be a pretty good price, the kind of price you could get at any RV show, we were interested.
We wanted to think it over, but before we could leave to think it over the sales manger wanted to show us how he could make a great deal. All we did is sit in an cubical and watch the sales manager do what looked like paperwork being processing for us, and it was, as he tears it out of the printer showing us this good deal, wanting a signature.
We told him no we weren’t signing anything, we wanted to think about it, so he says leave me $ 100.00 I’ll attach it to this unsigned invoice, if you decide to purchase the trailer you’ll get the trailer at this price, if no deal, I’ll give back the $ 100.00 back. With a look into the eyes and a hand shake we finally got to leave the dealership.
We got on Unilocal that evening and found their service was horrible, and service sells with me, we live over 200 miles away, even the sales manager was denounced once or twice, so we decided we didn’t want to buy from them as I respectfully told the salesman the next day what we read on Unilocal about their service center and our 200 mile difference, and he said he was aware of the reviews. I wanted to talk to the sales manager but he wasn’t in, however, the next man in charge said they couldn’t send the hundred dollar bill through the mail that they would write a check and mail it to us right away.
Now this day I’m writing this review is the last day in April, vacation is over, going through the mail no check from Giant RV. I called and the sales manager and he isn’t in. So I asked the next guy in charge of sales that I was calling for my hundred dollars back and should have been sent weeks ago, he said all he could do is send the «sales manager» an E-​Mail message about the matter.
I have a hopeless /​sick feeling the sales manager at Giant RV in Murrieta California has found a way to steal my hundred dollars, or make it almost impossible to get back, hoping I give up on my $ 100.00. Here’s a heads up, anyone who has the ability to read Unilocal reviews about any purchases, or any reviews on any forum to read up, be aware of the business and people you are about to deal with.
I haven’t given up, I will spend every day pestering them in sales /​service /​him /​his secretary until I get my $ 100.00 back.
So here it is May 6, 2015, getting a huge runaround with Giant RV, now they want me to drive there from Bakersfield to sign a release of liability so they can mail the check for $ 100.00 back to me. This kind of «game playing» the consumer doesn’t want. Being placed on hold multiple times for a waste of 30 minutes because the sales manager is weak and a derelict of duty. Since the SM won’t talk to me I asked the phone answer person there to have him fax the necessary paperwork for me to sign. More to share as it comes to me.

I ended up not doing my business here due to all of the game playing in the finance department. I am currently working a deal with La Mesa RV in San Diego for a brand new 2015 Tiffin coach.
I felt bad for Jim (our salesman) because Jim is a terrific guy. If you do come here to buy an RV, ask for Jim Sinclair.

We purchased a new trailer from Giant in January. The sales team was great. However once things started falling apart on the trailer, the service dept’s true colors showed.
The whole reason I drove an hour and a half from my house to purchase from Giant was because of the reviews I had heard from my buddies about the Giant customer service. I could have spent less time and purchased closer to home.
I called the service dept about my water heater flooding my kitchen (1 month after I bought it) on February 27^th. I spoke to Ray who told me to send pictures of the leak. I did so. I then waited a few days thinking that Ray was processing everything, and I suppose had some false sense that the ball was rolling on my repair. By March 5^th, I hadnt heard anything. I called Ray to check up on the situation. He responded «I never recieved your photos in my email». He proceeded to tell me that «Our server must have blocked them due to the size of the file». I found that odd, because everytime I send an email that is rejected by the receivers SMTP server, it comes back to me with a delivery failure message. I looked past the first bad sign.
On March 5^th, he set me up for an appointment date of March 16^th. I told him that I was going out of town with the rig on March 20^th. He assured me that it shouldn’t be a problem and that he was submitting the warranty request at that time. Yes indeed, this is where the false sense of «situation under control» came into play.
Monday March 16^th comes around. I call Ray to verify that everything is on schedule (since I again had not heard anything otherwise). He tells me that Giant still hadn’t heard from the manufacturer about the warranty claim. Yes folks, 3 weeks had gone by and they had not heard back from the manufacturer? Smelling that I was being bamboozled, I contacted the manufacturer. They told me the order had just been submitted that day (Monday March 16^th) and previous to that, not a single form of communication about my rig had been initiated by Giant.
Instead of just being straight and honest with me, the service manager decided to spew an endless stream of excuses, and other hard-​to-​believe garbage. Something to do with a tech having to write a report, something to do about being understaffed, and some nonsense about my situation being perfectly normal.
Nothing but lies from the service department. Neither myself, my family will ever buy or have something serviced by Giant RV. I couldn’t believe that absolute disregard for repeat customer business. The Service Manager, John has no clue how to speak to irritated customers. His solution is to talk right on over the customers concerns (because what he has to say is far more important), or make excuses about the shortcomings of his department.
At the end of all this, John suggested that I try a different service department.
Ray and John need to figure it out. Sure loosing my business and a few other customers of theirs that I know wont shut the doors of Giant RV. However, 20 more customers that tell their friends just may.

Bought a brand new trailer in July ’14. Took it out on a test run, and discovered that the TV/​speakers don’t work, hot water pump was broken, and the starter switch on the stove was missing. Fortunately it was a short weekend trip, so those little inconveniences could be overlooked. Made an appointment with Giant RV to have these things fixed before our big trip to Yellowstone in August.
Imagine my surprise when we pulled into Yellowstone and discovered, that the TV/​speakers were still broken, the hot water pump was still not working, and the starter switch was still missing. Made me wonder what on earth they repaired while they had my trailer for a week.
Made an angry visit to Giant RV — and they assured me that these issues would be repaired this time, so I made an appointment and dropped off my RV yet again. They replaced the hot water pump, replaced the starter switch on the stove and replaced the entertainment center for the TV.
Took the trailer out again for a camping trip last week, and guess what? They didn’t fix everything. I finally have a hot water pump that works, the starter switch was replaced, and I have a brand new entertainment center to replace the brand new entertainment center, but guess what? The brand new entertainment center doesn’t work, and now the speakers don’t work either.
Long story short. I hate my trailer. I hate the post sales service at Giant RV. I would NEVER, EVER, EVER make a referral to them. My $ 50K trailer is an overpriced mobile toilet with a bed.

My husband and I went to Giant RV around 4:45 today. We walked in the front door to the lobby and nobody spoke to us. No one said,“Hello” or «May I help you». We walked out to the lot where all the RVs were. We began walking around. We walked through multiple RVs.
The entire time we looked we were never approached by an employee.
We spent about an hour looking at the RVs. We returned to the lobby and began looking at brocheres. We picked up a couple of the brocheres. Still nobody asked if we needed help. We began to head toward the door to leave. A salesman was sitting by the door looking at his phone an didn’t look up.
We left without ever being spoken to.
We will not return to this dealership.

Worst parts department ever. You call your put on hold for ever or they never answer the phone and the phone rings back to the operator. If you need a part that they have to look up they say” Let me get your info and I will call you back” DO NOT EVER EXPECT THAT TO HAPPEN. Three times I called about even simple suspension parts and the parts clerk brushed me off…
I do not recommend ever using them for parts orders over the phone ever. If choose to use them I would guess the best bet would be to drive there and look them in the face so they cannot blow you off… MAN UP AND BE HONEST AND CALL BACK YOUR CUSTOMERS

When buying a pull trailer or 5^th wheel, one must know the accurate gross weight of the truck, trailer with load and axel weights, and tires that are rated to haul it. There are several items that need to weighed, and to be legal and safe, be under the max load specs. When you are in an accident, you better believe me that the attorneys will look at all your specs and if not in line, will due your a. s
You need to have all these fact first to see if what you drive can tow what you want to buy. Just because your truck can physically tow it, it does not make it legal when stopped by the CHP, or involved in an accident .
So, you need all this before you buy anything!
You need to go weight the truck and get each axel weight.
When asked, where can I find a place to weigh my rig, they said they didn’t know. I asked how could I buy a rig if I don’t know if it’s safe, I got silence.
Don’t take there word that you are good to go, do the research, and don’t get stuck with a rig that’s too heavy for your truck. You won’t be able to give it back.
These guys are supposed to be experts in the RV field,
Far from it, it’s about the sale !

I do not like giving bad reviews and usually don’t unless I feel my comments will help someone out.
So, here I go.
We first bought a small 20′ trailer from this store and although we ended up trading it in after 2 years because it was entirely too small for my family, the purchase experience wasn’t too bad or warranty dealings for that matter.
On the other hand, when we bought our «new» 43′ 5^th wheel, all I can call the warranty experience is, is utterly ridiculous!
The workmanship itself isn’t great (but I guess that’s standard). However, when doors just fall off or microwaves just don’t work or latches fall off, windows don’t open, etc… that is unacceptable.
When we call they make you feel like you’re making something up or trying to take advantage …when in actuality, we’re just trying to get our broken shit fixed.
The initial walk through was weak/​reused because the guy said he already did 9 units and had 4 more to go… so maybe we should have taken the time we needed and didn’t but regardless I am VERY disappointed!!!

Ray is ‘my hero’. Enrique Iglesias wrote that song about Ray.
If you need anything, I mean anything, hit up ray.
Ray, Ray, Ray, RAY RAYRAYRAYRAY!!!