OASIS PLUMBING & DRAIN SVC

Oasis plumbing lied to our home warranty insurer telling them they cleared the backup and replaced the leaking pipe. All they did was replace the garbage disposal. They blamed that the mainline was backed up. When the HOA plumber from Precise Plumbing came to check out the mainline, he confirmed that Oasis did not try to snake the line. We decided to hire James from Precise Plumbing on the spot and he fixed the job right there. James was professional, knowledgeable, and affordable. If you get stuck with Oasis plumbing, save yourself time, money, and a headache, by getting your homeowners insurance to reassign your plumber.

This was the rudest tech I have ever experienced. my home owners insurance sent them to fix a leak from my tub.
1^st visit: the tech said rudely” can you do something with your dogs” didn’t fix the tub, didn’t look for the reason water was running out of my ceiling. He said he didn’t know! Isn’t that why I called you? To figure it out?
2^nd visit: parked in driveway, never came to the door. Daughter was home opened door because dogs were barking he looked at her then drove away.
I called to ask when they were coming he said «I was there for ten minutes rang doorbell and I heard people in there talking they just ignored me. That’s a lie that someone opened the door» wtf really Mr. Tech ??? You called me a liar??? The customer???
I would not recommend this company! Customer service and service was horrible!!!

I would give zero stars if I could. I was referred to this company through our Home Warranty. I should have looked up this plumbing company through Unilocal before scheduling my appointment. So my husband and I just bought a new house and the shower in my master bathroom has a slight drainage issue… IT TAKES EVER TO DRAIN… STANDING WATER… DISGUSTING!
So i scheduled the appointment for first thing in the morning. I was given a window of 8−10am. As I was dropping my kids off at school I received a call from the plumber at 8:02 a.m. stating that he was already at my house… where was my call letting me know he was on his way??? so I explained that I would be back at my house in less than 15 minutes. The plumber, clearly irritated, told me that he would have to call his office to see if he could wait. He called me back at 8:05 a.m. and stated that his office said he couldn’t wait due to his busy schedule and i would have to call the office to reschedule my appointment. By that time i was extremely upset… All I could think is why can’t he just wait 15 minutes… because I’m sure his next appointment wasn’t scheduled until 10:30 AM at the earliest if my window ended at 10AM. So i called the office and spoke with John and John was not at all sympathetic to my situation and told me that i would have to call the Home Warranty Co. to reschedule my appointment. I TOOK OFF THE ENTIRE DAY AND NOW ITS SHOT BECAUSE OF 15 MINUTES. Perhaps in plumber time that is 15 hours. I totally understand an appointment is just that an appointment. However, a courtesy call in advance would have been nice and better customer service is sincerely recommended.
Needless to say I called my Home Warranty Co. and requested another company.
Advice to new homeowners: When your Home Warranty Co. is recommending you a company for repairs… look them up on Unilocal first.

Agreed, 0 stars.
Scott showed up, man of few works, borderline rude (until it’s time to get paid, then he was really pleasant). Said he’d show up between 8 am and 10 am; actually showed up at 7:52am (which was great by me). Replaced a garbage disposal and two bathroom angle stops in under 45 minutes (great) except that one of the angle stops and the garbage disposal leaked afterwards (ooh come on!). Called him back and he returned 90 minutes later. Second time around he did the angle stop right but the the garbage disposal still leaked. Called him again to tell him to come back and do the installation right and he gave me soooo much attitude; as if him being incompetent was somehow my fault. Finally told this clown to go waste someone else’s time and I hired a real pro to do the job right.
TIP FOR HOME WARRANTY HOLDERS!
If you need plumbing work done in the San Diego area and they tell you they are sending you OASIS PLUMBING AND DRAIN then ask for a different company to do the job because SCOTT IS THEIR ONLY PLUMBER SERVICING THE SAN DIEGO AREA!!!
Also, Scott is not officially associated with Oasis’ plumbing license! Look them up at:

Hate to pile on to the poor view column but much like the others here my interactions with Oasis was through service request placed with Old Republic. They came to the house a few times and every time it seemed like they were more worried about collecting their deductible and coming up with a reason they couldn’t do the work. After this last visit I called Old Republic and asked them to put it in my record I didn’t want this company to respond to any more of my service calls. I have little confidence that the technician represented their responsibility correctly to me nor do I think he represented my conditions correctly to Old Republic.
Its unfortunate that there are groups out there making a living with such a poor level of service. I tried to stress to Old Republic that as a customer I felt Oasis poor service was a direct reflection on Old Republic as well. I wish I had thought to check Unilocal sooner, I know I would have saved myself some aggravation after their first visit to my house.

Well I am sorry that I gave this business the benefit of the doubt. They had ‘crappy’ reviews (ha ha just like a toilet), but I said I would give them a chance. Less than 6 months after one of my running toilets was «repaired» it is once again in the same situation. Crappy parts and crappy service… I will request a new company from the warranty company next time. Thanks to the warranty company I got ‘cheap’ service… Sorry Scott

After several attempts to contact Oasis for a hot water heater repair, they never returned my call. They obviously don’t need the business.
Had to give them a star or the review wouldn’t post. No star!

I’m not sure is up with all of the other reviewers but I’ve had nothing but good service with Oasis. Maybe its the technician because I got Rocco once and I always request him. He’s really nice, informative and does a solid job. We had out water heater blow out and Rocco showed up quickly to replace it. He noticed we had some other issue with the water heater exhaust hook up (it wasn’t done correctly the first time) so he fixed that as well.
We had a leak in our closet and Rocco showed up just in the nick of time to cut out the drywall and fix up the plumbing nice and neat. No issues.
We had our water pressure value going out. It was making an awful sound everything water was used. It’s a very specialized part which requires specialized gaskets but he had them and replaced it out. Even left me a few extra gaskets in case we need to replace it again in the future since they are impossible to get.
Rocco has always been super great and I’ll continue to call him out if we have issues.

I would never let these guys in my driveway again. I have a home insurance by Cross Country who send these jokers out to replace my broken water heater.
The representative from Oasis (Scott) tried to take $ 750 from me in addition to getting fully replacement cost for a water heater and labor to replace my unit.
Basically, these jokers were looking to pocket almost 2K to replace a $ 650 heater which I ended purchasing and install myself.
There were no urgency whatsoever on from these guys, matter of fact, he didn’t even suggest shutting down and draining the tank to prevent water damage. Instead,
he left and said the insurance company will contact me.
You guessed it. another vote for ****ZERO STAR*****

Great experience! We lost hot water flow to one of our showers. Scott arrived comfortably within the 3-​hour window provided. He was very knowledgeable; based purely on the description of the problem, was able to deduce what was wrong (i.e. a temperature-​sensing cartridge that prevents scalding). This was confirmed, and he was able to correct the issue. From start-​to-​finish, it took him only 30 minutes to get the shower working correctly again. Scott was very-​professional and personable. Highly-​recommended!

I hardly ever post on Unilocal,but I almost always check out any contractor that comes to my house to do work, so when I had an issue with a pipe leaking in my guest bathroom I called my home warranty company for a plumber. I was set up with oasis plumbing, and quickly came to Unilocal to see if there had been any reviews. I quickly became concerned after seeing a couple bad reviews below. I almost called back my warranty company to change companies, but talked myself out of it, because I have always tried to be fair and non judgemental. I’m really glad I gave them a chance because I had an absolute positive experience with this company. They sent out a gentleman named Rocco, and he was on time, very polite, and explained everything to me about my plumbing leak. In fact, some of my work wasn’t covered on my policy, and he gave me a very fair price. I feel bad that I almost changed companies because I took to heart a negative review. Again, my experience was 100% positive! and I felt it was important that I share this with any future customers…

***** ZERO STARS!!!*********
Like everyone else who has reviewed Oasis, Old Republic sent these clowns out to our house to look at our shower which had less water pressure than the other showers in our home.
First Visit — Oasis arrives 2 hours ahead of their scheduled time and had the nerve to give us attitude on the phone for their mistake.
Second Visit– Scott, takes a part or two out of our shower, goes out to his truck, puts the part (either the same one or a new one) back in to the shower. He asserts that this repair/​replacement should fix the problem. When he leaves, the shower no longer works. At all. His report to Old Republic is that the shower has a «blockage», denied /​lied that he ever took anything from our shower, denied/​lied that he replaced anything in the shower, and as a result, Old Republic denied our claim. Oasis and Old Republic refuse to acknowledge that by Scott’s actions we are now in a worse off position than where we started.
Third Visit– Oasis scheduled another visit with Oasis since the shower does not work at all. Without even looking at the shower to confirm that the shower does not work, Scott gets on the phone with Old Republic, continues to lie about what he did/didn’t do, and then takes off.
Three plumbers later… All three plumbers agree that genius boy, Scott, clearly screwed something up. There is no blockage. Thanks to the three plumbers who reviewed Scott’s «work», Old Republic now agrees that Oasis/​Scott screwed up and they will allow us to use another plumber to do our repairs.
What kind of plumber could make the problem worse than what it was, and then refuses to put the item back to the way it was? I would never ever, ever, ever, ever trust Oasis with my plumbing needs, big or small. If you have Old Republic, I would specify that you do not want Oasis doing work at your home. Now to write a nasty review about Old Republic…

Unilocal, can we do zero star rating? If it’s available, this company definitely deserves it!
Oasis plumber failed to identify the source of faucet leak, which was easily fixed by another plumber in 5 minutes. So what is the moral of this story? Stay away from this company! Run, run, run, as fast as you can!

They never showed for an appointment I made with the 10 days ago. I took off work and drove 75 miles to meet them at our house that we will be renting out. They never called to cancel and after I’d waited 4 hours, 10 minutes before the end of the time frame they scheduled a man finally called and said their truck was down and he tried to call me last night to reschedule but that’s an outright lie. I was waiting for a call so I had my phone with me every second. I will NEVER do business with a company of that caliber. They are a joke, They just cost me a days pay and wasted gasoline. Based on prior Unilocal review they seem to do this on a regular basis. Try R.S. Plumbing in Murrietta that’s who I’m going to call. At least I know they are dependable and do the job right. I should have insisted on them but this Oasis plumbing was selected by my home warranty company Old Republic

I have a service request for a leaking garbage disposal through my client’s Old Republic Home Warranty. Old Republic assigned the repair to be completed by Oasis Plumbing. I received a call for an available appointment tomorrow from 9am to 12pm. I informed the gentleman that contacted me that I would need to contact my tenant to ensure that he was going to be home. I was informed rudely by the gentleman that he could only hold the appointment for 5 minutes… so I needed to hurry and contact me tenant to see if he was available. I was unable to get a hold of my tenant in the time allowed… so I called the plumber back and he didn’t answer. Extremely unprofessional. I will be contacting Old Republic regarding Oasis’s as their service was unacceptable!