Express Tire Auto Service Centers

Had some brake work done here on a trip over the Holidays last year. 2 months later, I brought my car into my hometown shop for routine maintenance and there was a problem with the brake system flush performed by Express. It appeared to have not been done or done properly. I contacted Express and provided documentation on what my hometown shop found. They agreed there was a problem and promptly refunded the parts, service and tax for the flush with no hassles. Great job Express!

Please make sure you visually inspect all work done by this shop. I had four sets of wheels and tires installed a year ago to include wheel balance and wheel alignment. As instructed, I brought my vehicle in for tire rotation and come to find out, 2 of 4 of my «directional» tires were initially mounted the wrong way. So I’ve been driving my vehicle with directional tires the wrong way for a year and they all have uneven wear. I brought this up to the manager and no one took any accountability for this. Now I have to suffer through this due to their mistakes. This issue will never get resolved and I’ll probably get this automated message stating…
«Thank you for sharing a review. We have informed our Director of Customer Service of your recent experience. Because of our concerns for everyone’s privacy and the possible misuse of phone numbers and email addresses, we have privately provided to you our Director of Customer Service’s contact information. We are very concerned about your recent experience. We appreciate you taking the time to provide us with your feedback and we hope you will follow up with us to further assist you.»

Came in as a follow up for brake service from the CalOaks store and true to form they went to work and got me in, out and done. Alex, my service advisor took good care of me and kept me updated on the status of my vehicle. Customer satisfied.

John Thoma, the manager at this store, is awesome. He is aways pleasant to work with and a man of his word. I trust John to tell me the truth and consistantly provide good, solid, quality work for a fair price. John & his team are the only ones to work on our cars because they guarantee their service.
The few who still care about the integrity of their work.

I have been a customer here since 2013. I have been helped by Yasha almost every time I’ve went and he is always straight up with me when it comes to my vehicles. His customer service is always professional. It’s also generous of them to give out a military discount. Love this place especially when I’m off on Mondays because I get my cars serviced really quick.

This place is awesome! great customer service, fast and great pricing! I will not go anywhere else but here! I highly recommend this place for all your auto services!

Crooks! When the tell you that you need a lot of extra work (and they will). Do yourself a favor and get a second opinion.

bought 4 New Cooper CS5 tires. It says in advertisements that if you Buy 4 tires you get $ 50.00 Rebate. I have the paper with me. Will expire in Jan. 31,2016. I will show to The Manager and let say what he’ll do. When i asked about the rebate he said there’s no Rebate but he gave me a $ 20 off from alignment which was $ 90.00. Have to wait 2 hours for alignment and installation of new tires. I’m scared to come to this place because of Bad reviews. But i have to give it a try and see. Mechanics most of the times messing up car than fixing it. I just had encounter it now when one customer came back inside and told the manager they didn’t put back one of the fuse and he’s holding it showing it to the manager. John yelled out one of the mechanics. That’s a shame and scary. Nothing’s wrong with my car and if only if something happens to my car and tell me this and that. I hate people doing wrongful things to other people. They better not mess with my car.
Update:
One came up to me and tried to sale me that my tune up, air filter, trans fluid, power steering fluid and other things needs to be change. First of all, trans fluid was flush and change, just had oil change last week, power steering was good. Can’t believe this? Trying to ripped me off for something. Suggesting if they can do all that now. What?! I come here for tires only nothing more, nothing less! If there’s really a problem i will deal with that next time. I already spend $ 577.00 for New tires and you guys want me to pay $ 600 plus for all that thing you’re suggesting. Unbelievable!!!

I came here late afternoon to see if they offered über inspection. I had just been told down the road 29.99 $ for the service. Not only did they do it for free, they still treated me like another paying customer. John, the manager, informed me an hour. As I unloaded my car to be serviced I noticed my phone was about to die. Bummer! An hour. When I sat down John overheard me and asked what kind of phone I had. I told him and then he came out with a huge charging unit for me to use in lobby. How awesome is that ?! I will definitely be coming back for any car troubles or services I may need in the future. All star service ! Thanks Again John and Co! Katie :) (my name is not Sam … And can’t change my name — weird!)

Great shop! I drive older cars and they need alot of maintaining and work so I needed a shop and friend who I could trust… That is what I found when I first stopped by a Express Tire years ago. John Thoma the manager has been my goto guy when it comes to auto repair and tires! All my friends and family go to him! When he moves shops we follow. .with all the scams in the auto repair industry today its nice to know Express Tire and people like John Thoma are still helping to make life better. So Thank you guys for keeping me on the road..

This place gave me a very bad experience, the employee’s here at this places are awesome, my complaint will be on the manager, he is very rude, and and has poor management skills, no customer service at all!!! I will never return to this location again unless he is relocated, i only gave it a 5 star because of the workers not for the manager, he sholud not work with people he knows nothing about customer service! !!! (No people skills at all)

I went in to see how much it would be for a headlight bulb and to install it. The manager must have thought I looked like a moron.
The only reason I’m giving this rating 2 stars is because the first guy to helped me (Alex) had great customer service, was helpful, & didn’t give the «your just a woman» vibe.
But the manager (Thomas I believe) came in with my light and said it would be $ 30 for the part & labor I’m guessing. Then another $ 25 to clean out the corrosion. I looked at him, smiled, & said I’m good & to please put my light back in. This was something I can clean with a freaking q-​tip lmao! One of the other male customers even commented that he was hoping I would not fall for that and I can just clean it with some Coke and let it dry before I put it back in. I then came to O’Reilly’s on Jefferson where I bought a BRAND NEW ONE for $ 12! The guy who helped me here even said Thomas was definitely trying to pull a fast one & was more into what he can make, rather than helping the customer.
Also, I parked right in front of the building because it was raining hard. When they returned my car, they parked it at the end, closer to the next building. Thanks guy!

BE AWARE! Total RIP OFF. My family and I have been going to Goodyear/​Express Tire for well over 20 years. I recently called this location (Temecula) for a quote and to my surprise, I was quoted well over $ 250 more than the location in Rancho Bernardo. So disgusted, I will never ever come back to this location.

I was helped by John and Alex. Both were really nice and so helpful. I came in and they gave me a really good deal on the work I needed and made it all really easy to understand. I would definitely recommend this place and I’ll be coming back.

I have found a home with this company. What I love the most is the fact that I can trust the people who are selling me parts and service. I have been to a lot of locations and they have a very detailed history of my service. When I go from one location to the next they are able to tell me when I am due for this service or that.
On my last visit to the Winchester location, I went there for an oil change and tire alignment. The Manager John noticed that I was also due to have all of fluids changed. He included the oil change in the price and gave me an great deal. They were fast, courteous, and appreciated my business.
I am due to have my brakes resurfaced and will be speaking to John soon to have this done. I commute two hours a day and drive it like I stole it. I am grateful to have such a great group of people I can trust working on my vehicle.

These guys are AMAZING!
They’ve been taking care of my car for awhile now. Fast work and Great customer service! Completely honest, recommend what’s best to keep your car running forever. I really appreciate all their hard work! John, Alex and Yasha are the BEST!!! I cannot find the most perfect team out there! I definitely recommend coming here, never have I been disappointed.
Thanks for all the hard work! See you next time around ((:

Very helpful and kind when I was completely stressed out after a blowout on freeway Very professional and price was reasonable after I double checked on Google. Alex in the office was exceptionally helpful and knowledgeable

Went there for an engine light. I was told it was due to a temperature gauge, so I had it replaced. A week later the light came back on for the same exact reason. Instead of giving me A bunch of excuses, they exchanged the part and charged me nothing. I don’t expect anyone to be perfect, but I do expect them to stand behind their work when something goes wrong… And that is exactly what they did!

Beware of hidden charges and CHECK YOUR INVOICES!
They tried to charge extra for nitrogen filled tires. My husband pointed it out and it was immediately removed and the manager refused to answer if the charges were standard. Why remove the charges if they were legit? Why no explanation for them?
After doing some research online, nitrogen filled tires are normally a courtesy when you buy the tires and at most they are only a few extra dollars, NOT the $ 28.00 they put on our bill. (This information is on the Express Tire Website.) At the very least they could extend the courtesy of INFORMING THE CLIENT of the charges.
DO YOUR RESEARCH!

I’ve been coming to Express Tire for over 5 years now, always this one. The service and staff are excellent. I usually get tires or brakes done here and sometimes oil changes, prices are great. Recently i needed a new battery, I called and told them my name and I needed a battery, that was it they knew it was for my 2011Scion XB, done i’ll be right over. I was in and out in less then 15 minutes. Cheaper then going to any dealer for service. If your looking for good honest place to have normal car service this is the place.