Brawnergy

I booked a 90 minute massage through groupon and had Carmen. The place was nice– little but clean. The three stars are due to the massage therapist and the massage itself. The massage was more like 70 minutes rather than 90, after getting dressed it was only 13 minutes after the hour mark of my massage. Carmen was nice, but she started by rubbing my face and her hands smelled like cigarettes which I did not care for. The massage was okay but I had marked my shoulders needed the most attention but she didn’t really spend too much extra time on them. I didn’t care for her rubbing my inner thighs or in between my boobs– both new experiences for me and I’ve had a few massages before. Overall, it was what I expected for a groupon and the deal couldn’t be passed up. Not sure I would return to her without a groupon price.

I purchased a 90 minute massage through Groupon. I had an unforeseeable family event come up and had to to cancel my Noon session the morning of my appointment. I called at 8 am and apologized about my circumstances, but was told that I would either be fine $ 25 or lose my Groupon. I ended up losing my Groupon to a place I couldn’t even get to, despite being a first time customer who might have been a repeat customer. I am now realizing that purchasing anything at this business was a bad idea, and that they are likely just dishonest. There are some other complaints about this business on Unilocal about the same thing from a while ago, with the owner responding that they promise they will change their policies and try to be clearer about their cancellation policy. Let me be clear, I didn’t get warnings about cancellation until I needed to. When I did the warning, it was in the form of condescending evaluation of my personal life and reasons for not being there, eventually followed by an email to schedule another appointment. It feels like a low level con.

Rosario was my massage therapist and she was fantastic! Location is a bit hard to find but they communicated very well how to get there so I had no problems.

Update1/​29/​16:
Was actually just some miscommunication! I thought they just weren’t replying to my emails and such, but Rachel was kind enough to get in touch with me after she realized I never got them. :) thank you Rachel!!! That is really nice of you to address that. 5 stars for customer service and communication!!!
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Really upset that Rachel never returned my session notes, even after I contacted the place MULTIPLE times. I was really thrilled until I realized their lack of communication and inability to keep to their word. Was planning on returning, but definitely won’t anymore.

I’m new to the area from orange county and discovered this little office from a Groupon that I had found. I have had too many massages to count and can testify that Rachel has a true gift like nobody I’ve ever experienced before. She is extremely knowledgeable about the anatomy and the way our body’s work & heal. Her style was quite different than anything I’ve had before, as well as her evaluation of my discomforts & issues. She listened and is very attentive. She also consulted me with things I can do to benefit myself once I was home doing my daily routine. I literally felt significantly better within the day & days to follow our 90 min session. My husband was worked on by someone else in the office (not fancy) and also had nothing but good things to say. I was suffering from sciatica going all the way down to my toe with also severe hip & side pain. I feel her methods are more therapeutic than anything I’ve ever had and will refer her with high recommendations. I found my gal!

Found this hidden gem on Groupon for a 90 min massage. I went in with lots of stiffness & pain but came out feeling so much back pain relief. Rachel is an EXCELLENT massage therapist & very knowledgeable. Woke up today feeling amazing. Thank you Brawnergy!

I came in with my sister and saw Rosario. The place was a little hard to find but it may have just been us. So dont give up, look for it. Its worth finding it. The ladies were soo helpful. Rosario focused on what ailed me. She did deep tissue but eased up as indicated. I felt relaxed and they really seem to know their muscles. I was sore the next day BUT my neck was feeling great. Muscles on my chest hurt a little but I also didnt drink alot of water as she indicated I do. I recommend going here.
Place was relaxing. Music was relaxing, I told Rosario so. The place didnt feel cold or drafty. It was a good all around experience.

With my sister coming to visit from out of town we decided to go and have a girls day in Temecula. No girls day is complete without massages. I called a week before and they had two open slots. The location has two buildings. We got a bit confused at first. Rachel was my masseuse. She is amazing. I had hurt myself earlier in the week working out. I couldn’t sleep through the night without waking up from the pain. Rachel was able to identify what I injured. It was my serratus anterior. I left feeling so much better. I will be back. It’s an hour drive from San Diego but she is worth the drive.

I went as a groupon gift receiver. I carry a lot of stress in my neck and shoulders and shecreally took the time to address these issues. It helped ease a lot of tension tremendously.

I am in the area to run in the Spartan Race this weekend and wanted to hit up a massage place to get some kinks out, and found a Groupon for this place… Liana (not sure about the spelling) was a great massage therapist. She really got the knots out of all the tight areas in my shoulders, back, and calves. She really knows what she’s doing and takes her time to make sure she’s getting out all the kinks.
The facility itself is nice. Like the other Unilocalers, however, I do agree that the AC unit is kind of distracting, but, it’s something that I can absolutely look past because of the customer service and the great massage. It DOES get a bit cold in there though, so, maybe some heated tables of some sort? Just a suggestion.
If I’m ever in the area, I will definitely be back!

Just had a massage with Rosario today and it was just what I needed after a very long work week. My neck and shoulders were so achy and stiff and after the massage I felt such relief and finally felt more flexibility.
Let’s rewind.
While making an appointment on their website, I requested Rachel due to all of the amazing reviews recommending her. I got a very prompt email back confirming that I have an appointment with Rosario. I didn’t really like hearing this since I didn’t read much anything about her on Unilocal.The person emailing me reassured me that Rosario was a fantastic masseuse and that Rachel wasn’t available, so it wasn’t a big deal.
A couple days later, Rachel herself emailed me and explained the situation and why she wasn’t available. THEN continued to advise me in which masseuse would be best depending on which area I wanted to target. This wasn’t necessary as I’m not a difficult customer, but still greatly appreciated and really shows that clients matter to her!
Really pleased with the entire experience. The AC turning on during my massage was a tad distracting, but not that big of a deal. Also was a bit hard to find the right room. I was drenched from the rain by the time I got there lol
Overall, definitely recommend for someone looking for a good deal on a great massage that isn’t too fussy about setting. I found them on Groupon, so keep a look out

What a hidden gem. I called to schedule and was able to get seen same day with my dad who was visiting from out of town with no problems. I had Rachel and dad had Ngozi.
Rachel was amazing, soft hands, great pressure. I know it’s good when i doze off and I did. She was very sweet and so accommodating. The ac noise going on and off can be annoying and loud but I don’t think they can do anything about that. I’ll be back for sure.

I saw a coupon on Groupon while looking for a massage. When I arrived, I received a very pleasant experience. The session was a deep tissue sculpting massage, which was different from previous massages I have had. The masseuse got all the problem areas and relieved some stress and pain that I was feeling.
After the session, she went further and gave me recommendations to relieve pain and how to destress. I highly recommend this location… they are friendly, courteous, and very knowledgeable of their profession.

Rachel is an amazing massage therapist. I have had a lot of massage therapy over the years for various back injuries. Rachel is one of the best therapists I’ve seen by far. I left my previous massage therapist and will only go to Rachel now. I have had no trouble scheduling appointments by phone, in-​person, and on-​line. Customer service has been great.

What a relaxing and pleasant experience I had at Brawnergy today. My massage therapist was wonderful; she was gentle yet got the knots out of my shoulders. I can’t wait to go back!

This is the BEST place to get a massage — hands down! Rachael and Amanda are AMAZING! I have pain /​arthritis in my back and hips. I always feel soooo much better after I get a massage here. The therapists are extremely knowledgeable about pain, pressure points, getting those darn «knots» out of your muscles, and even give pointers on stretching at home. Both my husband and I highly recommend Brawnergy for your massage needs :) Give them a try– you will not regret it !!

Rachel is an angel! She really caters to your needs and gives a full rundown of any issues she’s found and gives wonderful advice for how to fix them. Her technique is thorough and unique in a perfect way! Her environment is set up beautifully and is very relaxing. I’m so grateful for her services. I’ve been a loyal client of hers for about 9 months and will continue to be for as long as I’m able!

Alright so scheduling your appointment is a bit of a hassel, especially if you want to book with Rachel herself. I don’t like the fact that you have to give your credit card to hold your appointment, but it’s understadable if they’ve had a frequency of no-​shows. One of my pet peeves myself is when people make appts and don’t give a 24 hour notice. You can book on their mindbodyspirit booking found through their website which i find more convienant or you can call in.
Sometimes businesses can be unattentive, rude, or overcharge if they know you have an appt with a voucher. Absolutely not the case here.
Once I finally manage to book my appt with Rachel, a month booked out-she’s quite popular, I couldn’t wait to see what she was all about.
Teeny therapist with an abundace of knowledge on the body. Love her and her energy.
Super comfortable.
There’s only minor minut things that I can say that would need improving.
Such as I wish there were table warmers because the room can get quite cold and loud from the AC unit blowing. Or heavier blankets. Another thing because the AC unit is so loud, having surround sound or another speaker, or possibly a waterfountain to make it feel a little more peaceful rather than being distracted by the loud humming noise. But like I said, little things that you can brush off when you have a therapist that’s so knowledgeable on your body and knows what you need to work on.
She’s a little light on the pressure for me personally, but I still really enjoyed my session with her and plan to make another visit.
Great experience, would come back and recommend.

Wow! I know the other reviews on here are hit & miss, & my experience was no different! I got a groupon for a hot stone massage, & I too had a tough time connecting initially. When I did finally schedule an appointment, I was late, I am embarrassed to say… However, Rachel was very professional & proceeded with the service. Not ever having had a hot stone massage, I kept waiting for the stones to be used. I was shocked when Rachel stated we were finished w/​o ever having applied any stones. After we discussed the miscommunication, Rachel graciously gave me the groupon rate for this non– stone massage, & allowed me to use my groupon on the next massage. Rachel was really well educated about the body & injuries, & I appreciated her information.
My next massage with Amanda was the hot stone massage I desired, & it was AMAZING! Amanda is very professional & intuitive about where my problem areas are without any discussion. She discussed a membership opportunity with me that I believe I will join, if I can be sure to receive treatment from Amanda. (Side note: I was seeing Amanda two days after I completed a half– marathon, & I was pretty sore… I feel GREAT & ready to work out again now!)
Bottom line– these ladies want to improve your body’s performance, & they want to please their clients. Miscommunications can happen, but my experience with the owner demonstrated that she is more than willing to resolve any issues.
I wish everyone could feel like I feel now! Thanks, Amanda!

I am only reviewing the customer service and not any massage therapist or service.
On February 24 I was suppose to redeem my Groupon for an 80 minute Hot Stone Massage. Unfortunately my child was vomiting and I had to cancel. I called to let them know why I would not be there and the girl on the phone was pleasant and said thank you for calling.
Today I attempted to reschedule my massage and was told it was redeemed because I did not give 24 hours notice. This is not written on my Groupon, or on the receipt where I purchased or in the fine print (I took pictures if there is any question regarding this). I explained I was unaware of this policy and Lori told me I could book another massage and pay the Groupon rate. I told her I wasn’t interested in getting services from a company that does not have any flexibility or their rules on their voucher. At that time Lori got very rude so I said good bye and hung up.
Don’t use this business if you want straight forward rules or good service.