Richard A Ruiz, MD

Dr Ruiz is amazing!!! He takes tons of time with you! He’s so down to earth and is very knowledgeable and makes you feel at ease! His staff is friendly too! Office is very clean! I put 100% trust in this amazing Doctor!!! Michele Tracey

What a compassionate doctor. He really takes the time to understand your problems and makes every effort to get you well. I was really impressed with how much time he and his nurse took trying to trouble shoot my issues. I can’t recommend him highly enough!

Dr. Ruiz is a very compassionate, caring, knowledgeable doctor. Jackie is very helpful and tries to get schedules for appts to help accommodate illness. As far as the new receptionist she is not helpful or informative (Nicki) I saw Dr Ruiz 2 weeks ago and provided medication/​antibiotics. One week later I called in and stated I was still sick and the receptionist didn’t offer scheduling appt and told me to ride it thru the medication. She also recommended using hot tea for sore throat (which I might say is a direct opposite of what Dr. Ruiz says) :/​
I called in today to make an appt due to still being sick and receptionist was not helpful, rude and said go to ER or make appt for Jan 6^th. This is unacceptable and now on a waiting list to be treated. I also asked specific questions about when Dr Ruiz or Jackie would be available and she evaded my questions. This is not professional. I love Dr,. Ruiz and the care he provides but needs to get someone qualified to help.
Disappointed and sick after 2 weeks :(

***Edited for clarification***
I suffered from chronic sinusitis for years and was on antibiotics for way too long. I was scheduled for sinus surgery in 2004 in AZ, but lost my insurance and moved to Temecula. About six years ago, after several attempts to find help, I changed to PPO insurance and was referred to Dr. Ruiz. I took my MRI films with me, and he looked at them and said, no, you don’t have chronic sinusitis and would not consider the surgery. I was crushed that after many years of trying to find a doctor who would help me, Dr. Ruiz was not willing to help. I finally found a very good doctor who did the surgery in 2010. I have not had one sinus infection since.

Was impressed with how well this office seemed to be organized until we got to the office. My husbands appointment was scheduled incorrectly. He took off work specifically for this appointment. We got there and had to resubmit paperwork we had already submitted electronically. We were told he had a meeting at 12:30 but sat for 40 minutes before she tried to reschedule for Monday. The meeting appeared to be an interview which apparently could not be rescheduled to Monday in lieu of a cash paying patient with a health concern. The receptionist was not very apologetic about the mistake on their end and leaves us not only in a bind to find a new doctor but at a financial loss for the day and no answers.

Best of the BEST! Care, knowledge, compassion, excellent staff that also is sincere and efficient with all your needs. I never felt rushed or left with out all my questions answered. He’s by far just as good if not better then all the SD and LA doctors I usually go to. Top notch! 10* Service! Took me right in same day! That’s unheard of these days, but that’s what you’ll find when you come here. I put my name on him and would send anyone I know who needs a ENT Doctor with out a doubt or second thought. Thanks Doctor and Staff! You guys ROCK!

Dr. Ruiz is an educated, excellent and compassionate doctor. He participates in continued education for the cutting edge updates in medical procedures ensuring that he has the very best treatment options for all his patients. I have referred two friends to him that had terrible sinus issues and previous surgeries by other doctors. They had been told by their other doctors that there was nothing that could be done to help them but Dr Ruiz was able to provide diagnosis and treatment for them both and they are a million times better! If you have had a diagnosis where a doctor has said nothing can be done– I highly encourage you to go to Dr Ruiz for a second opinion!!! He believes in building relationships with patients so that he can fully be an advocate for them, which some doctors are not capable of doing. Instead of being rushed in and out of an office, Dr Ruiz takes the time to address the concerns of the patients and to find a treatment plan that will resolve the issue. I also love that his office is updated and technologically advanced. The location is very convenient in Temecula right across from Home Goods! I highly recommend Dr Ruiz as a talented and highly ethical doctor.

I had the WORST experience with Dr. Ruiz! I went to see him for an ear ache and after looking at my ear he said that he needed to send me some tests before any diagnose. That day he did not prescribe me even ibuprofen for the pain. After the tests, I had to be calling for more than 2 weeks to inquire about my results. The nurse that answer the phone said my results came back fine and asked if I still wanted to see the Dr. or the pain was gone. (because I am a cash patient) I asked for an appointment because he had still not given me anything for the ear so I obviously was doing the same. He charged me again just to tell me that I was fine and when I inquired about my results and why the ear was still bothering then he suggested an MRI. I asked for what and he said. «Do you really want to know»? What kind of Dr. first says you are fine, than suggests an MRI and asks if I really want dot know why!!! I said off course and then he said he would be looking for a brain tumor! I was shocked, he originally didn´t even want to see me again because he said I was fine. When I reminded him they I was a cash patient he said I should´t wait for more than a month that I could have a seizure driving! I asked him how much possibilities I had of having a brain tumor and he said that around 5% and then he said that even a 1%. (well, I guess I have those or more possibilities of getting anything else!) I left his office, again he did nOT PRESCRIBE anything and off course I had to pay again. After have spreading more than $ 300 with him office visits for NOTHING I had to seek another opinion. It turns out, I had a little cold, they gave me something for my ear and I´m Fine!
I have been calling his office for more than 2 months to let him know and because I want my money back. He ripped me off! He did a terrible diagnose based on nothing and he did not give me medicine for my ears.

I heard good things about Dr. Ruiz and wanted to get my mom into see him, but the process to get an appointment was extremely difficult and ridiculous. The girl I spoke with on the phone was very sweet and helpful, but unfortunately I didn’t have all of my mother’s information and I wasn’t taking the day off work to come in and fill out forms. The fact that I need to have a fax machine or scanner to fill out paperwork prior to even scheduling an appointment is ludicrous and certainly not a good business practice. I’ve never heard of a doctor’s office requiring this. I contacted another doctor who came highly recommended (and didn’t make us jump through hoops to get an appointment). I wouldn’t recommend this doctor.

I had a visit with Dr. Ruiz earlier this week and he is great. I had some issues with my ear that I had gone to urgent care to get looked at and they did a TERRIBLE job assisting me so instead of going to a general practice I decided to go straight to a specialist. Dr. Ruiz was a referral and a great one at that. Their staff was super friendly, I was to say their names were Kendra and Jackie, they greeted me by my first name just walking through the office door. That never happens. My visit with the Dr. was great too. He could tell I was in pain but helped right away and then was able to discuss with me preventative measures for the future. I would recommend his office to anybody in need of an ENT specialist and if I need these types of services again I will be sure to go back to them.

It is clear Dr. Ruiz and his staff (Jackie and Kendra) care very much for their patients. They are pleasant when you come in, get to know you on a first name basis and provide excellent service all around. Dr Ruiz is extremely knowledgable and truly improved the quality of my life with a procedure I recently underwent. Thank you so much to you and your team!

I just saw Dr. Ruiz for the first time because my ears have been blocked for weeks. I have seen several ENT’s over the years and have to say I am very impressed and will be going back to him as needed. Thank you for getting me in and out so fast and resolving the problem.

Dr. Ruiz is not the norm in today’s medical field, he is compassionate and shows real concern about your situation, my daughter’s ear was severely infected due to a piercing she had done. Our GP doctor called his office and we got in right away, his staff was wonderful, he explained what he felt needed to be done and made sure my daughter was in the least pain as possible, and because it was close to the weekend he gave me his personal cell number, in case we had an issue over the weekend, what doctor today does that, I deal with a lot of doctors due to other situations in my life, and by far Dr. Ruiz is one of the best. I highly recommend him. Once again, thank you so much Dr. Ruiz and your staff for helping us get through that terrible situation.

I ended up doing research for an ENT specialist after I was given a 10 day medication for a secondary bacterial infection that didn’t go away after the medication was finished. Dr. Ruiz’s staff took my concerns into consideration and I was seen the next day. Dr. Ruiz was very knowledgable and was able to get to the root of my problem quickly. I ended up doing the tonsill and adenoidectomy. It has been 2 weeks since and the ear aches are gone, I’m sleeping and breathing a lot better, and no longer have the infection. I highly recommend Dr. Ruiz.

My son had been suffering with ear pain for weeks prior to seeing Dr. Ruiz, with multiple visits from other doctors who were quick to push invasive procedures that I felt weren’t necessary or appropriate for him being so young (1 year at the time). As a mother I was feeling defeated, as my concerns were not being addressed and my son was still suffering. Dr. Ruiz came highly recommended from family and friends, so I called immediately. Dr. Ruiz and his staff accommodated us on short notice, his staff was polite and worked diligently to have the visit and all treatment pre-​authorized by our appointment date. I was willing to pay out of pocket (expecting to with very little time between the appointment and the time required by my insurance to approve treatment), so how they were able to expedite the process astounded me. During our visit Dr. Ruiz addressed all of our concerns, listened diligently, and found the issue bypassed by the other providers my son had seen previously. I have never received such sincere care and respect from a medical provider and staff. I am so appreciative to Dr. Ruiz and his staff for helping my son. If you are in need of an ENT, I highly recommend Dr. Ruiz!

Came to see Dr. Ruiz for my swollen tonsils. During my visit, I also complained to him that sometimes it’s feels like something is stuck in my throat. He offered to look inside my throat to see and he ensured me that he will be gentle and it shouldn’t hurt. Well, while it didn’t hurt but being this was my first time, I didn’t realized that it was a tube that he runs down my nose! I think he should have at least explain and tells me the steps so I knew what to expect. Not to mention that I was hit with an outpatient bill from my insurance because sticking the camera down my throat was considered an outpatient procedure. That should be something that he should give me heads up of.
Moreover, in the end, there was nothing in my throat but he did suggest that I get my tonsils removed by him because he said they were too large. I scheduled the procedure but then chickened out. However, I was glad that I did because after a few months, my tonsils went back to its normal size in its own.

I’ll just share that I went to see Dr. Ruiz when I had lost my hearing on my right ear. I was able to get an appointment from one day to the next and the staff were very efficient. When the doctor came in I was able to explain my situation to him and after an examination he was quick to diagnose and prescribe the appropriate medication. His experience and knowledge were very much in evidence. The end result was that I recovered my hearing in a couple of weeks much to my pleasant surprise. Needless to say I am extremely grateful to Dr. Ruiz and his staff (Jackie and Kendra)!!!

I searched the web for ENT specialist in Temecula and saw some good reviews on Dr. Ruiz. It is a shame that is not reflecting on Unilocal.I had a an issue and came into see him and I was seen right on time for my 9:30 am appointment. The staff was friendly and efficient. He was so quick in finding root cause of my problem and I left his office feeling better with my problem with my ear resolved. I think he is super knowledgeable in his field and had equipment that my regular doctor just didn’t have for dealing with ear issues. I would highly recommend him based on that experience.

This was my first time as a patient to this office Dr. Ruiz himself was as good as they get… However the staff is sub par. I was sent to have a sleep study done and was diagnosed with sleep apnea. After 2 weeks of having the results the Study facility called me to see if I could call Dr. Ruiz’s office to get my prescription sent over so I could pick up the machine. I called spoke with the front desk in the am. Was assured he would sign the Rx. and they would call me when this was done… I called back in the afternoon and spoke with a different person witch knew nothing of my original call. She then told me the first girl left early failing to get the Dr. to sign my Rx.!! Called back the next morning and was told that it would be done A.S.A.P. I then asked why it was so difficult to get a signature and was told that I called after hours the second time. What??? Still haven’t received the Rx. and having trouble sleeping. Dr. Ruiz you need to consider your staff as they are a reflection of your practice!!!

Don’t go here because they don’t care!
My son had something stuck in his throat and Dr. Ruiz after 2 days trying to get an appointment Dr. Ruiz refused to see him because he stated he did not have the right equipment and stated I should call 911. IT WAS NOT AN EMERGENCY, that is why our ER’s are so overwhelmed by irresponsible doctors that don’t care!
Dr. Ruiz how you you feel if this was your son? At LEAST evaluate him. Very poor bed side manor and you assistant «JACKIE» is disorganized, NEVER returns calls and is non empathic.
Your practice will not NOT last long with this kind of attitude!