Barnes & Noble

«No, Jill, it is NOT a matter of perspective. Harry Potter is a horrible series»
With that filth bellowing out from the café, who wouldn’t listen in?
I had just settled into my usual position. Stack of books, leaned against the wall, backpack full of snacks and a water bottle. I don’t play. So when I heard this gibberish fly out of some neanderthal’s foaming mouth, I had to sneak a peek.
I made one of those «I’m just twisting around to stretch my back and oops I made eye contact» kind of moves. You know the kind.
I was… not surprised. In the 1.3 seconds I had to gauge the situation I sterilized, criticized, categorized, and capsized his very existence.
Shirt– Enormous blue brand name on a pink tank top. Shorts-​knee length, navy blue and pink plaid. Hat– Straight bill, turned slightly upwards; large pink logo emblazoned on the front. Fat «Motocross» brand sunglasses sat on his hairless, pink face, and rubbery, black thong sandals adorned his pasty feet. The Starbucks cup in hand and vape pen on the table really finished off the checklist. He was a walking advertisement for the reasons not to live here.
I settled back into my book. «How to Stop Judging Everyone and Get on With Your Life». I was making progress. As the argument behind me continued, I read on.
«Though it may be hard to accept people who have different viewpoints,
understand that everyone has the right to do what it takes to
make them happy.»
Aaah so true. My blood pressure returned to normal. Everything was fine. And then he said it.
«The only good thing about the series was that she killed off Dumbledore before he could molest Harry»
I tore my book in half. Sideways.
Everyone has the right to do what it takes to make them happy. Except this guy. He really sh*t in my sundae with that one.
I stood up, drawing my wand from it’s sheath against my chest (of course I’m a wizard) and hit that mofo square in the face with a Confundus charm.
It had no effect. He was already confused beyond belief.
He let out a laugh like the last breath of a dream, and reached for his vape pen.
Wait.that vape pen is…10.4 inches… firm yet–
Too late. He threw his mocha frappuccino at me, and before I could move out of the way, I heard him shout «Expulso!»
There was caffeinated sugar everywhere. Guests in the café scattered like water droplets in a hot pan. People screaming, children crying, the managers meekly trying to shoo us from the place.
Did someone pull the fire alarm, or was God itself crying at the battle that was about to ensue? Either way, It was raining.
And we danced. Through every aisle in that place. Flashes of light popped, books grew and shrunk and exploded. The smell of my singed hair filled the place. Racks toppled over one another and flew through the air as we fought the fight of all fights that can be fought.
With the flick of my wand, I tore ten thousand pages from their covers, turned them into swords, and sent them spinning towards my hungry opponent.
He retaliated by turning all the water droplets in the air into icicles, hurling them through my paper swords and right for me.
Time for the big boys to play.
«Incendio!» I shouted. A fiery whip released itself from the tip of my wand, scorching through the tiny icicles. He tried to apparate, but I lasso’d his ankle, and was reeling him in, slowly but surely.
In a last gasp, he blindfolded me, and cut ties to my wand. By the time I had cast the counter spell, He stood at the door, flanked by two dementors… I knew what had to be done. I thought of my happiest memory, and…
…At this point, I woke up. Pen in hand, pointing at the shelf in front of me, shouting at the top of my lungs.
«EXPECTO PATRONUUUUUUM»
As I was being escorted from the store, I noticed that the Harry Potter series was in the «Satanic Worship» section…
…Muggles.

Hey Barnes and Noble! I have loved you guys for so long and have spent A TON of money with you. The super kid friendly environment with your story times and crafts, the Thomas the Train set up, and of course the insane amount of amazing books that I’m kind of addicted to! I usually have a small arm load of books for my kids when I get to register. Today is the day I stop shopping at B&N because at the register Playboy was literally right in front of their faces (not mine), a brand that is consistently about explicit sexual adult content. I understand the brand has changed it’s policy of having full nudity, so obviously it’s now ok to have it out in the open (please note sarcasm), but the content is sexually explicit nonetheless and it’s being marketed to my two year old. I spoke to the manager about the placement of the magazine and he said there’s nothing he can do about it because it’s the spot Playboy paid for. I get it. They want more, new and younger customers. I’m a business owner and can be rational about that concept. But they want their brand imprinted on the minds of people that are three feet tall. I have a problem with that. It certainly wasn’t placed at adult eye level (in the back of store, away from the kid section). I get that there is nothing you guys can do. Your hands are tied. So my only option is to take my money elsewhere. Kids and adult sexual content don’t mix.

I’m usually treated well by the staff here. There’s been a couple of times where a staff member acted too busy to do their job and turned their nose in the air. But then another helpful staff member would show up in the nick of time and be very helpful. The café is a bonus.

I normally don’t write these bad reviews or maybe it was just a bad experience overall. This happen over the weekend placed a product on hold waited a day called back to double check the next day that the item was avaliable and they said it was in their hand as we spoke so I make the commute to Temecula from rialto just to hear they have no idea what the item was and no where to be found.
Like wow really!!? That’s the worst experience I’ve ever had to deal with in retail. Very unprofessional and frustrating to drive a long way to hear this BS. Thanks for wasting my time.

Terrible service. They advertise free WiFi so I went there to work on a paper. They have NO outlets to plug in a computer. The only outlet available was in the hallway on the way to the bathroom. I plugged in my computer there and tried to move a small café chair into the hallway. I was rudely told by a staff member that I could not move the furniture and I had to sit on the dirty floor, a sundress, three feet from the bathroom until my computer was charged. I love books and have been very supportive of Barnes and Noble in the past, but if Starbucks and Airports and dozens of other places can provide outlets and these guys can’t it’s just further proof that they are stuck in the past and not looking toward the future of technology and user experience. I will never go back or purchase from them.

Completely inept. Books they claim to have in stock they don’t. Cant order books at the same prices as there own website.

They have a great selection of books, but when it came to checking out, service was lacking. 10’s a crowd and you only have 1 cashier? 10 mins later they finally add a second cashier, shouldn’t be this difficult to purchase a book, should have gone to Amazon. I may or may not be back, depends on my mood.

Hi I’d like to buy this book
Ok are you a rewards member?
No, thank you tho
Would you like to be? You get this that and the other!
No thanks
Ok, do you need a book mark?
No thank you
Do you need to purchase any gift cards today?
No
Are there any books you need us to order? Being a member would qualify you for free shipping
No, just this book
Can I have an email please?
No
It’s only used to send couple
Just ring me up for my damn book!

Lame store policy. They dont even match their online price. The book I wanted was about $ 8 cheaper online at their website. I asked if they would and told no so out of principal I walked out and vowed never to return.

This store is always clean and the manager was super helpful with stocking up on novels my high schools English students would need for each semester. My kids like to buy their own copies of the books so they can write in them and take notes. This was a huge help since everyone in town pretty much reads the same thing at the same time and it can be hard to find copies.
My toddler loves the kids section and they always have a nice selection of books. She enjoys sitting in the kid’s area and browsing for a new book. It has helped foster her love of reading.

I bought some Pokemon cards for my son here. This B&N was clean, and the employees were friendly and helpful. The PA announced a Fathers’ Day Special, and the Kids Area showed how to win a free book by recording the completion of eight books in one’s reading diary. Sorry, offer valid for 1^st through 6^th graders, only!
I wish B&N as a company had been more successful, as they’ve shut down many stores, leaving me missing the bookstore scene: a place to browse books for hours, enjoy an iced latte at the in-​store café, lounge in a chair reading without being forced to buy, but maintaining the luxury of purchasing that special book. A totally different vibe than the downtown library, for instance.
And Barnes & Noble is so much more than just a bookstore: you can buy music CDs, games and toys, cards, diaries, daily planners, and more.
I’ll stop by the next time I’m in the area.
Oh and the flowers outside the entrance are beautiful.

Café staff are very friendly! Good selection in café and bookstore. I had no problem with this Barnes and Noble until an experience a few weeks ago. 15 minutes before closing, an older woman was walking around collecting books to be returned to their shelves, which is fine, but she was being very rude, snapping at us and treating us like our being at Barnes was inconvenient for her. Her rudeness was enough that I don’t know if I’ll be returning to this location.

I went in and sat in the café to look through wedding magazines and didn’t find anything I wanted which was frustrating, but the café staff was so nice and encouraging! The only problem was the closing crew. The older lady who came by to pick up books a few minutes before closing was visibly upset that I wasn’t going to buy anything, and after a stressful, somewhat unsuccessful day of wedding planning that really was not what I needed and was enough to make me not want to go back.

I come here at least once a week. I love the selections of books but I will agree with most reviews about the café. It sucks!!! The food is way overpriced for what you’re getting. The drinks aren’t even remotely close to the same quality of an actual Starbucks.
My chief complaint is how loud the employees are. Their personal conversations are so distracting. I find it odd how it’s not the customers who are loud but the employees. This used to be my place to relax and enjoy my hobby but I can’t believe how much blabbing goes on at this place

***MUST READ***
Well the starbucks café here has rules. I really think they shouldn’t name it after starbucks because they give them a really bad image.
You cannot sit in the café unless you are a customer and buy something or they’ll come up to you and hand you a menu.
I know they have refills on iced coffees and teas, but not sure if they’re free like a normal starbucks or they charge. I say this because they don’t offer use with the Starbucks app for rewards and stars.
Lastly some drinks are way overpriced. Why? Because they charge for sweeteners.(normal Starbucks doesn’t) and this is 60 cents per option, so expect to come out the door with an extra $ 1 – 2 added to your drink.
Positives? Not much. But they do have a large selection of food/“pastries”.

Hey this store isn’t perfect but then no place or person really is! Why you ask do I make such a statement? Because I am so grateful that we still have a Barnes & Noble
at this location! It is a very well kept store. I’ve always had a good experience here and when I have ordered a book they get it quite fast for me. Wish they had a nicer area in the café with more seating and a little less pushy about ordering from the café. I think a coffee is fine to get to sit in there. Aside from that I love this store. Yes they are higher than Amazon on some things but then you do pay shipping at Amazon and may save a few bucks but that is all. I want this store to stay so I will be a loyal supporter. Love the kids section too. It is great! The staff I think does a pretty good job as sometimes customers do not put books back where they belong. So I will cut them some slack.

While I enjoy coming here to browse the books, the service is always poor. I try really hard to support brick and mortar stores, but Barnes and Noble makes it really difficult for me. In several instances I have looked online to see if a book is in stock, gone to the store to find it and can’t. I ask for help and they tell me they only have one in stock and it’s missing. Then they tell you they can order the book for you and it ships free to store. The one time I did this (because Amazon didn’t have this particular book) I waited for two weeks for it to arrive. I finally reserved it again and went in to pick it up and they had two under my name. They didn’t even call or email me to let me know the first request had been there!
Pros:
You can hold a physical book in your hands.
The children’s section is really cute.
Cons:
They charge really high prices.
They don’t price match (not even their own website).
Shipping takes forever.
Customer service is terrible. They don’t know where to look for books and will just give up, instead offering to order it for you. (If I wanted to order a book online, I’d just go to Amazon with the 2 day shipping and better prices).
If you absolutely need a book THAT DAY then give them a try. Just know they might not even have it in stock for you. If you can wait 2 days, give Amazon prime a try and get a better deal while you’re at it.

5 stars, because I love the location of this Barnes.
I don’t know how many times I’ve come here to study, and although they SAY that you need to buy something from the café in order to sit in their seating area, I’ve come here a couple of times and have gotten away with just being there without ordering. I love how theres always water available as well. The café area is very neat and clean with a lot of sitting area. and I’d say this Barne’s is pretty organized for it’s size.
Although they are usually busy helping people at their information desk in the middle, they do have a computer that can help you locate a book or whatever it is you’re looking for. The staff at checkout always asks if I found everything OK and asks if I know about their rewards program, which is very kind of them.
The people here really know what they’re doing, where you can find things which is what I appreciate the most.
The location is right across the mall so I’d say it’s semi-​busy…
but i love coming to any Barne’s and strolling the aisles :) that is all.
PS I suggest you join their 2 MONTH FREE membership BEFORE becoming a PAID member! ;)

Worst customer service EVER! I was trying to return a book that I had just got as a gift and they would not take it with out a receipt. Not even for store credit. I explained that it was a gift I was not given a receipt he didn’t care. Terrible customer service. Store was empty no wonder why it SUCKS! Don’t waste your time going to this location. In addition when I was standing in front of the cashier I had to initiate the conversation he just ignored me and my kids! Terrible location, horrible return policy! (FYI no
Chairs to sit down on in this store, unless you purchase food or beverage!!)

**2 stars: In comparison to all other bookstores.
Baseline Rating: 3-​stars.
Pros:
+ 1 star: Located outside of a mall. Fully detached. None of that access into a mall through B&N. Standalone locations deserves a positive note.
+ 1 star: Has a dedicated café inside. Not a ma & pa but it’ll do the trick. The café area will have additional seating for café customers only.
Cons:
— 1.5 star: There’s limited children seating. I know that this isn’t a library but come on?! Even the kids don’t have a larger area. Should be promoting reading to children!
— 1 star: Staff can be hit or miss in regards to being helpful. Typical big box store with no Kathleen Kellys. But I do believe that they should be specially trained in at least one section of the store to assist whenever there’s any specific questions. I don’t even bother asking for help anymore because I know that they wouldn’t know anything more than I would.
— 0.5 star: Restrooms aren’t well-​maintained. They can at least put an air freshener.
Commonalities among most bookstores (No change to the star rating):
Limited overall seating. They have restrooms (usable condition).