Abbey Party Rents

Rented chairs for a graduation dinner… Transaction went very smooth… will use them in the future

I was calling around to get information for my party and the girl on the phone was SO rude as soon as I said let me call you back she immediately hung up the phone. She seemed like she was rushing as she was talking to me our whole phone conversation as it was like she was too busy to answer my questions. I have a lot of parties and I will definitely NOT be using them or recommend them to friends and family. Hoes to show their negative reviews are true. Try and higher pleasant people

After my first encounter with abbey party rents in Temecula, I thought I wouldn’t ever consider them, that was untill the owner reached out to me to apologize for her staff. I recently refered a friend to give them a shot, she only needed a small canopy and some tables, so they couldn’t mess that up right… WRONG!
I had already told my friend of the incident that happened to me, so she was already aware and prepared. My friend walked in on a Saturday at about 10:30am, and said it looked like no one was working that day, untill she heard giggling from the back and loud voices. Then two young ladies walked up front laughing and giggling. She berifly asked if they were open, and one lady replied rudely, unfortunately yes. She then asked for price for about 10 tables for her event, they both looked at each other and stayed quiet. she knoticed as she walked up the smell of alcohol on them, she then realized they were drinking, is why they were so giggly and foolish while she was asking her questions. She then got upset and asked for other assistance for perhaps a manager, and bluntly one replied «no manager sorry». That was it, she walked out frustrated, as I can understand her frustrations, and that will be the last time I refer anyone! After talking to the owner about this, obviously customers opinions don’t apply to this buisness, it seemed the same. If abbeys party rentals cannot take customers right then why even be open for business? A place like this can go downhill fast with staff like this.

By far the best party rental store! Their customer service is excellent. They have beautiful settings and are so helpful picking everything needed.

BRIDES WORST NIGHTMARE!!! NEGATIVE STARS! Do not waste your money. First and foremost it is so extremely hard to receive a call back from this company. They’re apparently so busy they keep you on hold and ask to call you back once they finally pick up again then forget to return your call. I was spending around $ 3000 in rentals for my wedding so I expect some decent customer service. This company somehow had great reviews so I decided to book with them. I was renting farm tables, Buffett tables, chairs, heaters, cocktail tables, glassware and more. I placed my order about 10 months in advance and there was no deposit required. Maybe about a month later I received a nasty phone call from a woman demanding I make a deposit or they would be giving my farm tables to another party who had requested them the same day. I had no issue initially giving a deposit when I first booked but they told me it wasn’t required. What is that about?! Whoever is the highest bidder gets to keep their rentals they reserved?! I paid the deposit and was then told that I could only have 12 of the 15 I requested because they didn’t have that many at that location. Why would you let me reserve 15 if it wasn’t possible to even have 15? Since I had booked so far in advance I had to call a couple of times to update the order, once again it was a nightmare to get in contact with anyone at that place. About a week from my event we received a final phone call to confirm the order. We had asked if there was any way possible to have everything delivered earlier and they said 12 – 3 on Thursday was their best window they could do and asked what the rush was because the wedding wasn’t until Saturday, no the wedding is on FRIDAY! So after many many calls and conversations about our event they didn’t even have the correct event date correct! We hired a staff from another company to help set up after the rentals had been dropped off. Our staff was available from about 4 – 6 to help arrange tables, chairs, heaters ect. The tent showed up at 3:15 and the rest of the order arrived around 6pm !!! This company is a joke. They couldn’t even stick to a window that was 3 hours long! I wouldn’t wish this company on my worst enemy and completely regret giving them my business. Not to mention one of our area heaters catching on fire during our reception, we had to fix some of the wobbly tables ourselves and we were missing things from our order. They were early to pick their shit up though! Thank you so much abbey rentals for being a sloppy mess. I wish you no business in the future!

Thank you for reaching out and trying to resolve the issue since the front office staff didn’t call me like they were supposed too and Yes, I did receive a call. I haven’t called back because I am still very upset about the way I was treated. I have business ties in this community and have never treated a customer or been treated like this. Our family business has used Abbey plenty of times and this is very disappointing. I have not received a refund check and didn’t expect one. I just wanted to be treated like your staff would want to be treated if they were in my situation. Thanks

Are you kidding when I walked into their office — Besides the Customer Service being so Beautiful– the Display itself.
An Amazing Group of People that were so WILLING to help, and Make sure I was happy.
Both they Succeeded !

My daughter was recently married at a private residence in Temecula this past April. We needed the works table, chairs, lighting, etc. So we decided to stop by their beautiful showroom and we were so glad we did! The girls in the office we so helpful and suggested things we had never even thought of! A nice gentleman met us out a the property for measuring of lighting and a canopy just in case of rain. The site appointment by the way, was free of charge! They were so patient with all of our changes and really pulled through the day of the wedding when the sweetheart table linen was left in LA! They managed to find a linen similar to the one my daughter had purchased and even delivered it before guest started arriving! I cannot thank Abbey’s enough and highly recommend them!