Taylor Chevrolet

I’ve leased from Taylor Chevy for 5 years now and highly recommend their Service Department. Service staff is always very courteous (this is huge for me as a young female — not always the case at other shops). They are usually able to accommodate same day or short notice appointment requests. Free wifi in waiting area means I can work while I wait; and oil changes, which include tire rotations, several inspections and a car wash, never take long. Their free shuttle service was a big help when I had to leave my car for several hours. A+

Dennis Camboli was great third car within one year (different family members) would definitely recommend it to others. Thanks Dennis from Sonia Martinez

Only upside was the extremely friendly courtesy vehicle driver. If you can, go to any other Chevrolet service department. Jennifer couldn’t get my name right, paperwork straight, or give me a correct estimate so I wasn’t surprised when today I picked up my vehicle and it wasn’t fully repaired and now I’m stuck waiting. To make it worse, the total is higher than what I was told by a not insignificant amount. Go to a dealership with its own body shop that does quality repairs. This place is 2^nd rate at best. Guess I learned my lesson.

I had great experiences dealing with the service department have always done what they say in a timely manner and got my vehicle back to me as soon as possible

I’ve got a Chevrolet from this dealership and I really liked their service and all, but the car was a disappointment. I got it new, but I didn’t like how it ran and in short time (after some problems with the starting function) I decided to sell it. I sold it already as a used car on repokar com and of course lost some money… But till the end I think it wasn’t the dealership’s fault and I evaluate my experience at Taylor Chevrolet as quite satisfactory…

Great experience, love my vehicle and my sales associate-​Kevin is the best. I would definitely recommend Taylor Chevy and Kevin! They make everything hassle free. Kevin is super personable. I have already recommended this dealership and sales person to a friend. What a great team at Taylor Chevrolet!

Lisa Legarski is a fantastic salesperson, I would recommend her to anyone who is looking to buy or lease a car. She got me everything I wanted and more! She worked very diligently and efficiently to ensure I received every discount I could get and did it all in less than a day. Thank you, Lisa!!!

This is going to be a long review and dealt with this dealership for a week with absolutely NO Satisfaction and a lot of frustration. To be honest, I really feel that they discriminated against me. I was pre-​approved with Capital One Auto Finance; I am in Arizona and saw a 2006 Maserati located in Taylor, MI at Taylor Chevrolet. (I’ve already test drove a Maserati and loved it). I called the dealership either on Jan 4 or Jan 5 and first spoke with a guy name Andy. To confirm what Capital One said, I asked Andy if they work with Cap1 Auto Finance and he said «Yes» I said great, well I’m really interested in the 06 Maserati and said that I’ve been pre-​qualified already and wanted to talk with someone about the car. Andy then says I need to apply with them via their website, ok no issue. I asked again for clarification if they work with Cap1 Auto Finance (well, I guess he got annoyed) and he said «Yes, already we do.» Get a VM from Dennis (Internet Sales Manager) saying they got my application, I tell him that I’m already pre-​approved. Dennis then asks if I will be putting money down and I tell him «No, let’s see what happens» Dennis said «Ok, I’ll put that down and see what they say» I’m thinking, who is «they» The next day, I get a call/​VM from Andy saying «We checked on that car and Cap1 won’t approve you for the loan because they cannot find the value of the car with the NADA» I call Andy back, he acts nonchalant and says «they won’t approve you for the loan» I call CAP1 and lady tells me the value from KBB and she said I wasn’t getting approved because the dealership was pricing the car about $ 2000 more than what it was worth. I call Andy back and tell him what I find out and again, he must have been annoyed as he started saying «well, I don’t know how they found that info but they’re not going to approve you anyway» So I ask to speak a manager and Andy transfers me to Jason Lily (Finance Manager) I speak with him, explain what’s going on and he said he will look into it for me and call me back. Jason then calls and leaves a message says they found the info and the value of the car and they are ok with the deal, but that I will need to put $ 1300 down. WTF, are you serious? After Cap1 already told me they are pricing it $ 2000 more than what it’s worth. I call Jason and explained will not be putting any money down and started to explain that the interior of the car has issues and would probably cost $$$ to be fixed (luxury car, of course). Jason says he will talk with his boss in the morning. Next morning. I speak with Jason and he says his boss, Jimmy? is willing to sell the vehicle «AS-​IS» no warranty, etc. they said issue with the radio and that we would need to get it fixed. now we’re talking paperwork, Jason tells gives me the numbers, I ask if they can take off $ 60 – 100 and Jason texts me with «not to be rude, but this deal is wearing me out» WOW! I’m the customer! Is it because I’m not putting any Money down? This is how I get treated? Then Jason «threatens» us basically if I don’t stop asking for this and that, they are going to send the car to Auction! AGAIN, WOW!!! We ask the fee for shipping and he says «$ 800» then Andy calls me and leaves a message saying the transport fee is $ 1,041. Jason tells me I need to send copy of documents and proof of insurance so that he can draft the contract. Keep in mind, it’s a week into this deal. Jason tells me that they take the car to the Maserati dealership, they decided to get the radio fixed for us and then he says something with the heater is not working. We spoke with Jason and said, we’ll fix the issue with it and we’ll take it «AS-​IS» Today Jason calls and tells my fiancé’ that they cannot sell the car and will be sending it to auction. WOW!?! We waited ALL Week, just to hear that they cannot sell us the car and will send it to Auction! The MOST FRUSTRATING EXPERIENCE. I HONESTLY FELT DISCRIMINATED AGAINST AND TREATED BADLY.

Had a bad experience but ended up being wonderful got my issues resolved in a timely manner by the used car sales manager kudos you kept a customer good job!

Great dealership! They were very friendly and helpful, unlike Les Stanford.

Incredible customer service. I will never go anywhere else to buy a car. My wife and I have purchased two cars already and when our kids are old enough they will be getting their cars as well from Taylor. Can’t recommend this enough.

Ok update, still won’t ever shop nor send anyone there! Bought a used car in the winter. One of my first questions was why is there a new headliner? Got the answer other one was dirty… real answer was it had bad water damage. Instead of fixing the sun roof, throw in a new head liner and when they ask tell them it doesn’t leak. I bought the car in the winter which wasn’t the car I was looking at but this was the same model less miles and less money. Couldn’t figure out why. Yup know I know why, tail light issues, water damage under all the carpets. Never a call back, never an email back. Figures when I was looking I couldn’t call back fast enough and they would hound me. Either way I will never go here again, hell I have free oil changes left but I would rather let Stevie Wonder change it he can see better then these clowns.

First time buying a brand new car, and it was great working with Cindy! She was so friendly and helpful, and patient through all our questions! So glad we chose this dealership :)

Between Mark Montante, Jody Lee Smith, Kevin Dodson and Bob Grable, they are #1 in my book! Mark even washed my car!

Working with Kevin was great — he is very knowledgeable about the vehicles and does not have pressure you on the sale. He lets the cars and the pricing do all the work — it was a simple decision to buy my new Chevy Equinox

I was waited on right away with no delays. Staff was courteous and friendly, and my car was ready before expected.

If you are going to buy a Chevy why not get a 4×4 truck. I’ve had issues with some of their cars thru-​out the years but not the trucks. Why not eat a piece of apple pie in your Chevy.