Citibank

This is a good branch if you simply want to make a deposit, a withdrawal or some other VERY easy transaction. However, in the 16 years I have come here, I have experienced some of the rudest and most incompetent staff. They are polite if you want something simple, but order a new card, try to get something cleared… and forget it, they screw up if they are willing to help or simply tell you they can’t help. Case in point, my card got blocked and I told them to unblock it and they ordered me a new one but forgot to issue a temporary card. When the new one did not come, I told the teller who said she absolutely could not help me, talk to one of the bankers. The banker said to wait more for the card and when calmly I said it had been a week and I was concerned, he simply barked «I am trying to help you»! I gave up and called the 800 hundred number who had to re-​send the card! I do not recommend this branch.

This new chip n ur card thing is stupid I swear I have never left my card in a machine ever. Then I get this chip thing and before u know it u have left ur card so many time u can’t count … I call the 800 number and they say it’s an extra security for cloning reasons… Umm I think my card is way more secure in my hands n my wallet then in ur machines or anyone else’s… I am beyond mad that they can not and will not send me a card without a chip… I do not like leaving my card in the machines I would rather swip n keep it in my hands … This Unilocal review is not just for this bank but the whole citi bank family … My account is not safe as of now I am looking for a different bank …

I’ve been going to citi bank for several years now, I used to go to b of a. I definitely prefer citi and also this branch has the nicest people. Although under staffed, they’re ready to help and are efficient enough to take care of their customers.

Going to this branch for almost 4 years now and always Very busy branch and most of the day long lines and it seems like recently past few months always short staffed however the tellers bankers and even the branch manager is always helping taking deposits and showing everyone how to use the ATM. They all work very hard even though they seem like they always short staffed. Either the banker or the branch manager is always walking in the lobby trying to help. Great effort and actually do care about us clients but I guess somethings they can not control.

Humble req to Unilocal,You should have Negative/​-​Starts rating btw.
I am long time citi bank customer and i am very sad to say that, this is not a branch who cares about middle class or regular people/​Either you have to be a 1% for friends of the bank manager for you to get a call back or any kinda help from this branch in particular. I had to report this manager to their office of the president/​but they don’t give a damn about you also. here is the reply. :
As you know, I am in receipt of your October 19, 2015 email addressed to multiple members of our Senior Leadership team, including Citibank’s C.E.O, Mr. Michael Corbat. Further, I am aware of the repeated Facebook messages, sent over the course of my investigation, requesting an update to your concerns. I appreciate your patience while awaiting my reply.
First and foremost, please accept our sincerest apologies for the level of service you described in your letter. Your comments are invaluable and remind us of the constant efforts we need to make to provide the highest quality of service to our clients. Be assured that we remain committed to providing service that is efficient, reliable and professional. Upon sharing your correspondence with Senior Management overseeing our Tarzana and Canoga Park branches, we have been assured that appropriate actions have been taken to ensure that our personnel are providing for the level of service we demand.
Secondly, we want to assure you that under no circumstances does Citibank condone any behavior or practice which discriminates against anyone on the basis of any physical or personal criteria, such as race, color, national origin, gender, religion or sexual orientation. We are fully committed to providing our clients with service that is respectful and responsive and regret you found cause for dissatisfaction under any circumstances. Although the circumstances you described are indeed unfortunate and warranted our evaluation, we could find no evidence to support your claim that the treatment you received from our Tarzana branch personnel was in any way influenced by unlawful discrimination, and we must deny your request for compensation. Notwithstanding, I truly regret that in this instance we failed to meet your expectations.
With regard to the deposit made on October 19, 2015, in accordance with our Funds Availability policy, was made available to you immediately. The remainder was to be made available in the following increments: $ the next business day, $ on the second business day, $ on the third business day, and the remaining $ on the fourth business day. As you know, our Canoga Park branch personnel, as an exception and courtesy, removed the holds from your deposit on October 20, 2015 after calling the maker’s bank to validate the check.
Once again, we thank you for allowing us the opportunity to address your concerns. While we know that apologies do not always make amends, we hope that you will accept ours for any frustrations or inconvenience this situation may have caused. We care about our customers and appreciate the time you took to write and let us know of your concerns. We value your business and look forward to serving you to your complete satisfaction in the future.
Sincerely,
xxx
Person who wrote this email was an Another Racially Biased Suite.
Following by this email another email was recv’d. without spelling it out, It stated that, We don’t like you to contact us anymore nor we will, so back off!!!
Dear XXXXX
I am writing in response to your email of October 29, 2015. You let me know of your concerns regarding the events that took place at our Tarzana‘ branch (729) and stated there were some factors and incidents that I failed to address, in my prior response to you.
Ms. XXX, I wish to assure you that your concerns received the attention they deserved and were reviewed thoroughly by senior management overseeing the branch. When allegations such as those brought by you are reported, it is not uncommon for there to be differences in the sequence of events described by our customer and those reported by our staff. Regardless, it is clear in this instance that we failed to provide the level of service you expected, and this is most regretful.
Based on the review that was conducted, we could find no evidence to support the allegations of employee misconduct. However, this incident provided an excellent opportunity to remind our staff of the level of service we expect and demand. Since we could find no evidence to support your claim that the treatment you received from our Tarzana branch personnel was in any way influenced by unlawful discrimination, we must again deny your request for compensation. Please be advised that this email will serve as our final communication in regards to this matter.
note: I HAVE A PROOF/​MY CALL RECORDS WOULD SHOW THAT I WAS RIGHT/​BUT THEY CARE.

I was waiting for almost an hour for being helped since they open at 10am and since I left they only have 1 banker to assist customer… And the only one banker took only 1 customer for almost an hour… Grrrrr…
Im going to closed my account pretty soon

I been offered with a line of credit
From the teller.
At 3.99 flat rate and I confirmed it with the teller before I sign.
And I received line of credit with 12% apr
Very bad deal I will never listen to their advices any more.

I have had a great experience with this branch. Very reliable service, wonderful, friendly tellers. I love the new look and design. Always a little to no wait for help and all of the staff are very attentive.

Not really helpful customer service. Can’t make payments to your account here.
The lady who (did not) helped me said she couldn’t take my credit card payment. It was due on the day and they can’t take payment on branches. Honestly, sounds like a way for Citi Bank to make more money.
Either way the customer service leaves you feeling poorly serviced.

At the corner of Ventura & Tampa. Easy access to the parking lot.
The branch is new and modern. Love the high ceiling!
Staffs are very friendly. Service is quick. Short line waiting.
The Parking: Private Parking Lot (FREE)

My wife went to the citi bank on ventura and tampa and was told they were closed. She is handicapped and the lady locked the door as soon as she got to the entrance.
A few minutes later a lady with a baby came to the door and she unlocked it and let her in. She clearly seen my wife was handicapped. Terrible way to treat a customer

The people here are friendlier than the people at the Topanga location. Even though the other one is closer to me, I would prefer to go here and not get attitude.

I usually go to the Sherman Oaks branch.
I’ve been to this one a few times. Next to Tampa/​101 so it’s convenient. Service has been good, fast quick friendly.
The business kiosk setup looks a bit cheap with their Office Depot/​Staples bargain bin wiring dividers.
The architecture of the place inside is nice as there’s a 30 – 40 foot high ceiling with sun-​windows near the roof.
All the tellers (10+) every time I’ve went have been female… never seen a male working them.
On a completely male chauvinistic note… the tellers weren’t as easy on the eyes as the Sherman Oaks branch… but they were nice and pleasant nonetheless. A good branch overall. Nothing great, nothing bad.

I am not sure why this location is marked as closed on Unilocal.It’s not. It’s the branch I use most frequently, and it is very much open. It is conveniently located on Ventura Boulevard, by Tarzana and Woodland Hills. The service is good, no complaints, and their ATM are conveniently open ²⁴⁄₇. I hope Unilocal changes the status from closed soon.