Taos Tire Factory

I really wanted to like these guys. Some of the staff at the front desk are actually genuinely nice. However, no amount of friendliness is going to make up for atrocious mechanical job they did. I came in for a simple tire balancing thinking it was the cause of my steering rattling at highway speeds. Their mechanic (Russel) told me the whole front end needed to be fixed. I’ll spare you the gory details of every part they talked me into replacing. The total came out to about $ 1,500.
Long story short, when I swapped my summer tires for winter ones I noticed the rear wheel seal they replaced was starting to leak again. When I came in and talked to Russel, he admitted he didn’t use the proper seal mounting tools to put it in. His excuse was that he works on hundreds of cars and refuses to have proper tools for every one of them.
It gets worse. When I mentioned that the brakes were ruined because the seal was leaking, he shrugged that off by saying they don’t have time to replace them and they’re not that bad anyway, just need to be cleaned off. Brilliant! Clean off ⁸⁰⁄₉₀ rear differential grease off the break shoes? If any mechanic tells you that it can be done to save your breaks, run in the opposite direction as fast as you can.
When I asked him if he is just going to pop a new seal without the proper tool again, he got irritated and rattled off every excuse in the book why it’s ok for him to use a hammer and a screwdriver to bash the new seal with. In addition to that they refused to warranty the job should it leak again. Nice!
At that point I knew it was a lost cause. To top all of that off, after the alignment he performed, my brand new tires started to wear unevenly on the inside. Again, he refused to help and get to the bottom of the problem. As usual he had a pile of excuses instead. Unfortunately Russel’s excuses won’t fix my $ 800 set of tires his alignment started to ruin.
Bottom line, Russel was quick to sell me on every service they could possibly think of, but when it came time to stand behind his sloppy work, he cowardly refused to even look in my direction.
In conclusion, Tire Factory doesn’t seem to know much about tires or mechanical work. Neither do they stand behind their warranty. Their warranty isn’t worth the paper it’s printed on.
If you want this excuse for a mechanic working on your car with a hammer and a screwdriver instead of proper tools, Tire Factory is your place. If you want things done right, avoid this place like the plague!

These guys have always takin care of me-​not much of a better option in Taos-​they usually hook up a free tire rotation which is awesome-​except they always have Golf on the TV-​can I change the channel please. They have been solid so far.

My family and I were in Taos Ski Valley on vacation. A warning light popped up on the dash as we were driving from the Bavarian restaurant to the house we were renting. It was a tire pressure warning. Sure enough the passenger rear tire was almost completely flat the next morning. Fortunately I had a Schumacher jump starter in the minivan and it also has an air compressor. (I highly recommend that as well). So I was able to fill the tire with air.
I found Taos Tire Factory on Unilocal and, based on the reviews, gave them a call. They said they could patch it if it could be patched. So we drove in to town. Before I could get out of my car a woman walked out of the store and said «low rear passenger tire?» Apparently the man I spoke to on the phone earlier had told her to expect me.
She took a look at it and said they had a bay available. Within 20 minutes the technician removed a sharp rock, patched the tire and had it back on the van. For only $ 20!!! We thought we may be staring at a lost day of fun but Taos Tire Factory had us on the road in no time. I couldn’t be happier with the service we received.

I awoke on Sunday to a flat on my truck, right there in my driveway. After trying to fix it myself I realized one of the lug nuts was stuck. I called my car insurance only to be informed that the only option was to tow it to a shop. As such, I had to put the work order on hold until shops opened on Monday. I called Taos Tire Factory first thing in the morning. Even though they had a full schedule, the man I spoke to told me he’d check it out himself. I had it towed in then ran to am appointment. When I arrived at the shop afterward they’d not only had my tire off and the spare on but it was no charge. To boot, they had a matching used tire for only $ 20! I had to wait about an hour for them to put the used tire on (they needed my permission to do so) but the whole thing cost me less than $ 30! The staff was friendly too. Very cool.

I bought my last set of tires from a big corporate tire store, but from now on Taos Tire Factory will be my «tire guy.»
Several weeks ago I hit a huge bump and knocked out my alignment. I thought I just damaged a tire, or knocked a wheel weight off, but when I took it in for my scheduled balance and rotation, I found out otherwise. The big tire store discovered the abnormal tire wear indicating bad alignment, but they wouldn’t even touch it because all they do is mount, balance and rotate tires. So I decided to find a more full service shop.
After doing a little online research, I decided on Taos Tire Factory. I like the fact that it’s an independently owned franchise and not just another location of a big corporate chain. I went in early on a Tuesday morning and before I knew it, I had an alignment and two new tires for a great price. They also balanced my other two tires and rotated them for free.
I am due for a coolant flush and oil change soon, and I will definitely try Taos Tire Factory.