Sixt Rent a Car

This is undoubtedly the worst company I have ever dealt with. For starters I rented a car listed as a 7 passenger vehicle (Mercedes GL 450). I was presented with a Mercedes GL 350. A beautiful car but not a 7 passenger vehicle by any means. We picked up the car late at night just after a torrential storm. When we did the inspection neither I nor the agent noticed a small crack in the windshield. I called the next morning and was told it was fine. I took pictures of the crack as well. When I returned the vehicle I was told again by the agent that it was fine and there would be no problems. I showed him the picture and still agreed no problem. Fast Forward 24 days later they are trying to charge me for the broken windshield. The customer service department took my call and lied on every opportunity given. I need to speak to a manager: there isn’t any, I need to speak to the office that rented and checked in the car: they don’t have phones. Seriously? I was there. I saw the phones. I will never, EVER, in a million years use this incompetent group of liars for anything. Use any other agency first or walk if there is no other alternative,\.

SIXT TAMPA — will hold you hostage
Arrived to Tampa rental location @ 1030pm.
car had already been paid for a month prior. they wouldnt take a deposit on a debit card when it clearly states credit or debit card can be used in their terms & conditions.
they could not offer a solution — only that they could not help.
they didnt offer to charge me 3x the amount as per the T&C.
could not, would not help.
I will never use this company again or recommend them to any other person.
I used to recommend this company at everyone. NOT ANYMORE.
they do not care about their customers, which was evident as i had to go to another agency last minute and rent a car from them.
whats even better — their customer service is only open during M-​F hours. what about the weekend? wheres that customer service? im sure they have problems on the weekend.
when i called, only stammered around and couldnt give a clear and concise answer.
They did one thing correct — they refunded my money.
absolutely piss poor.
absolutely piss poor.
absolutely piss poor.
absolutely piss poor.
absolutely piss poor.
if you value your vacation and yourself as a customer — do not use this company. They would rather you use a competitor than fix any problems.

Great experience — great staff, great choice of cars, and prices are great! Highly recommend

Wow. Just, wow.
It was this rental experience in late January with Sixt® that I truly made it my official go-​to rental car company. The welcoming, upbeat attitudes from Blair, Kate, and Manny ensured a welcoming experience and made booking a new reservation a pure joy.
But their efforts went more than above-​and-​beyond customer expectations with proper discernment. They reconciled customer service expectations within company guidelines while handling high customer volume and eliminating potential distraction from the business next-door’s customers! These three managed to do all of this while exhibiting cool, yet confident professionalism. I couldn’t believe it. Anyone in upper– or executive management would be thoroughly impressed, as these abilities are found only in other great business leaders. I can say without a doubt that Blair, Kate, and Manny represent the best of Sixt®, and all three of them deserve the absolute highest recognition. Incredible work, guys!
— M S L

Like the bottled water but the wait here is just flat out ridiculous. I’m now on my 3^rd bottle water and have to pee. This place is definitely short staffed and poorly managed on a customer service point of view. I thought this place was hip and new but waiting 30 – 45 minutes to get helped is just bad. Thanks a lot Sixt your a disappointment and so is this review. Never again!

Holy cow! Great, great service. After arriving at the rental return, a small dent was found on the vehicle and the young man receiving the car noted it. Not a problem, HOWEVER, this was damage that was originally noted on my contract when I rented the vehicle a few days earlier and from a different rental office. After going inside, asking Victor to double check the notes and him finding nothing, I called the original office, based on Victor’s encouragement and spoke to my original leasing agent. He remembered me and was able to make the notes after the fact. Throughout the process, all the guys at Sixt were so accommodating and kind. Love renting with Sixt!!!

Worst experience ever! Cars were disgusting. Representative «advises» you after the fact and they are misleading and try scamming ever dollar out of you for a less then luxury car. Joanne, thank you advising me when all i wanted to do was speak with your manager. Speaking louder and over a customer is disrespectful.

Poor customer service!
Jose, who was the only staff available to provide our rentals at 2300 one evening, had a very aloof attitude when checking me and two other customers in this particular night. Everyone was in and out in 5 – 10 min Except me!!! They didn’t have my vehicle on the lot… made an associate go retrieve me one from their remote lot «down the street» which took almost 30min.
Here I am… single female, alone in this dark business at almost midnight, waiting on my vehicle to pull up. Rude!!! Jose was unapologetic that I was having to wait. Told me «his fleet manager that manages the vehicles needed for the day, called out sick so that’s why my vehicle wasn’t on the lot or ready». Rude again! He refused to give me a vehicle already on the lot (for my already existing payment of a compact car) and said he had change me an extra $ 15/​day if he did give me a (upgraded) car on the lot. Rude once more and not the answers you should be giving a displeased customer to their face!!!
Jose never offered me an apology, offered a managers number to follow up with or anything to make me feel happy for using their services. As a matter of fact, each time I spoke to him and or had these conversations going, he made very little eye contact with me as he fiddled around the desk doing other things.
My car arrived 30+ min later and was filthy. Looked uncleafrom the previous renter… whatever, as I needed to drive another hour to my destination.
The next business day, I phoned their corporate office to complain. A complaint was taken over the phone from me and I was told someone would get back to me to follow up. So far, no reply.
Never using again!!!

This is one very satisfied customer. Rented a GL450 for a week long trip. The car was immaculate and the staff that I interacted with were really great.
One note that I would add is that you should be prepared for an enormous security deposit if you rent a luxury vehicle. For instance, my hold/​deposit was $ 2500.

Overall experience was great. Shuttle picked me up within 10 minutes of arriving at the airport, once there they were extremely friendly and got me set up in a car right away with no hassles.
Return was just as smooth, and everything was handled great. Wouldn’t hesitate to rent from them again when in town!

I was excited when i first found this company online. their prices were reasonable the fees were transparent.
When i arrived the computer system was down but the reps were efficiently dealing with it and handling all rentals on paper. obviously it took longer but to the credit of the office they did their best professionally and with a smile.
upon returning our car there was a massive monsoon like storm that had popped up in minutes. the reps had on ponchos and one who was helping us with the return rushed to throw his poncho over our 6month old’s car seat to keep her from getting drenched (and waking up) in the downpour of rain
…I travel a lot and have dealt with a lot of ok, good, and terrible rental companies… SIXT was the best experience I’ve ever had and i will use them whenever they are available
and no i was not paid to write this review

What an absolute joke. The car that I was supposed to get was not available so they said they’d upgrade me but what they tried to upgrade me to was a lower priced vehicle. Spent over an hour just trying to pick up the car and get checked out because they had to clean the car and fill it up with gas. I figured I’d give them a chance to earn my future business but they totally failed at that.

I was blown away by the service at Sixt Car rental. This was my first time using their service but won’t be my last. A friend of my dad used them in California this summer and he told me about their great deals at great prices. I was just about to make an online reservation with another Company and before I hit agreed I thought let me check Sixt. Wow a better car at a better price for a day trip I was taking to Gainesville. I got a Audi A3 for the price of a less car somewhere else. My car was in great shape and clean as a whistle. It drive great and it was a breeze to rent with great service to rent and return. I am now a customer for life!!!

Excellent price. Best fleet in Tampa. Luxury cars at economy prices. Quick and efficient check in. Effortless check out. Nominal hold on credit card. Almost too good to be true. I usually rent with Enterprise, but Sixt has won my business.
I can’t speak to the airport shuttle as I prefer to just Über from the terminal.

NEVER NEVER NEVER will I rent from Sixt again. This was my 1^st and last time. I’m a Hertz Gold and Avis Wizard member but was intrigued by the cost savings with Sixt. Worse experience in the past 30 years of traveling. Waited over an hour for a car, they asked for a $ 100 deposit but they don’t take MC (HUH) and the reservation was paid in full and they are not on the TPA grounds. Had to take a bus but nowhere during the reservation process did it Steve that. It was a 2 hour waste of my time. Sixt truly sucks!!! You pay for what you get!!!

Omg! I am using the Sixt for the 2^nd time and can not believe what a good service these guys offer!!! They are ALWAYS nice and and always taking care of what people need. Good job, guys!

I had a wonderful experience here. I was nervous about the off campus location but it wasn’t an issue. The drivers to and from were amazingly professional and courteous. The office was chic. I had great service checking out and in. I also loved the car!

We rented a car for a week and had no troubles with the pick up or drop off process. We did have to wait a bit at pickup and saw other customers frustrated by the wait time. The company does place a large security deposit hold on your credit card for the length of the rental agreement which was unacceptable to one customer.

Not a great place to rent a car. Yes they may be cheap, but such a hassle. I was traveling with my parents, sister and my sisters three kids (5 and under). When we arrived at the airport we waited at the car rental shuttle area and called to let hem know we were ready. We were waiting for like ten minutes and a shuttle came and never stopped. She just drove right past us and another family that was waiting. The other family called them four times. Finally a shuttle came that did not have working air conditioner.
We arrived at the car rental which was a short drive away from the airport and mind you my sister had gotten a text earlier in the week saying the car was ready. Well it wasn’t. They pulled up a mini van and said they thought it was cleaned but it wasn’t so it would be a few more minutes for them to clean it. Then they changed again and said that was the wrong one and gave amid another van. We also rented two car seats and not one worker offered to help us and saw that we were struggling with them.
The only good thing was that they said the gas was only at a quarter tank and we would have to bring it back on quarter of a tank. When we were leaving the tank was full!!! When we returned it he tried telling us the gas should be at full but we showed him the receipt we received.
So even though it’s cheap pay the extra and go elsewhere!!!

Shuttle service is nice with a handsome gentleman helping. The lady who helped us was nice and helpful. The prices are reasonable.