E-Z Rent A Car

After accepting the E-​Z Toll (EZTOL) for $ 6.99 per day for each day of the rental (regardless of the number of times you use an automated express lane) I was billed an additional $ 41.75 on my VISA for Toll charges. Once again, no way to reach anyone to ask why these charges were billed to my VISA. I called my VISA to DISPUTE these charges as I took the option of E-​Z Toll at the time of picking up my rental car. This company sucks!

Horrible experience! I booked through Expedia and on my itinerary I got unlimited miles. I got there and was told they dont do that. The lady switched me to advantage rent a car (the sister company) which offers unlimited and told me she would take care of it. Long story short it ended up that I was going to have to spend much more than what Expedia’s deal was. I told her that was unfair and I wanted the price I was told. She was very rude when I was just asking questions. I ended up walking because I was about to cry. It seemed like a bait and switch situation. Most of this was Expedia’s fault but the lady escalated the situation by being rude. Very unprofessional.

We have been renting from EZ rent a car for years now and I must say it has improved a lot! They have a new location and seem to have more agents so the process of getting your car rented is much and I mean much more fast! Also this trip we were picked up by the shuttle in only 5 — 10 minutes! I used to give this place a one star at best but I really see a huge improvement keep up the good work

I rented from E-​Z Rent A Car in Tampa because it was the cheapest, and I’d rented from E-​Z before multiple times in Seattle and Orlando and it always was very smooth. Unfortunately, i was the victim of a scam here.
When I first went out to see my car I was quite surprised about the condition of the car with all of the scratches, dents & nicks in the windshield. This was a heavily used car, and had over 30,000 miles on it and was not in good shape. Since I was renting from a budget place, I was OK with it, but was worried about being charged for the damage already existing to this car. Even though it is their practice to have renters sign a release saying the car has no issues before seeing the car, I went back inside and complained about the car. I said I did not want to be responsible for all of the damage on it. The person staffing the E-​Z rental car agency then told me to mark where all the problems were, and he initialed it, and told me not to worry. I was very skeptical about this whole process so I made SURE to save a copy of the vehicle check-​out form to avoid vehicle liability. Four days after I returned the car, I got a letter in an email requesting me to pay nearly $ 500 for the damage that I had gone in and complained about. I had heard about these things happening at rental car agencies, but it really, really shocked me anyway to have it happen.
I had to threaten to sue them to get them to back off.

We initially booked with E-​Z Rent a Car after a positive experience with the Orlando branch. The Tampa branch was a disaster from start to finish! Our flight was delayed so we called the office to inform them that we wouldn’t make the pick up time — we left a voice message. When our flight did land eventually at 3am — we were told that our booking was cancelled and that if we wanted the car we would have to take it at DOUBLE the cost we originally booked it for. Then after paying up front for the daily EZ Toll Pass allowing unlimited toll usage — we were still charged an additional $ 35 for tolls after we returned the vehicle! Such poor customer service with zero concern for their client.

Over ½ hour wait for the shuttle at the Tampa airport to take me to the rental location. The counter representative insisted that I get their insurance even though I already bought insurance for this rental. He tried to scare me saying the insurance I had might not cover me. I kept telling him I had insurance and I didn’t know what he was talking about. As I was trying to figure out he turned to his co-​worker at the counter and made some comment about me and snickered about it. I was told I had to go out to my car and write down any damage. I did that, there were a lot of dings, gouges and scuff marks. The car was also filthy. I went back to the counter and waited in line to hand in my form. I don’t think I’ve ever been to another car rental place in the 35 years I’ve rented a car to write down my own existing car damage. I also took photos of the damage because I feel like they’re going to try and nail me. This company is really crappy… they suck!!!

The worst company I’ve ever interacted with. They lie on the airport’s website and say they’re located at the airport. Not true. You need to take a shuttle a while away to get the car. So that’s bad.
Just don’t do it.

I am giving 1 star only because I don’t have the option to give a zero.
I was picked up from the airport by their shuttle, and when I got to the office, there was a line out the door, and only 2 agents working. It took an average of 10 – 15 minutes for an agent to complete a single transaction. At one point, one of the agents just left. The other agent was just as surprised as the customers were. I stood in line for 2.5 hours with many angry customers, who all said that they would never deal with this company again. True, they may be cheaper than some of the other well known companies, but believe me it is not worth it. When you finally reach the agents, they are like pushy used car salesmen pressuring you to purchase insurance, and trying to convince you that even though you have your own insurance, you need to buy their’s anyway. I have never seen anything like this ever. Save yourself the aggravation, and go someplace else. I know I will.
STAY AWAY!

It is one of the worst renting car companies all around the world starting from the front desk employees especially Ernest who was the most unprofessional and un polite one, and the weekend shift manager… no rules just a big misrules every thing goes up to their personal mood. My car computer lights for one week were switched on and I told them it needs maintenance they said no don’t worry it’s ok and it will switch off because it is a new car!!! and a big list of mistakes, I’m telling every one don’t go toward cheap prices because your safety is more important than their profit more over other companies stuff they now the minimum qualification of dealing with customers…
Opening a business is an art and many people are ignorants to this art, so sooner or later they will close their business, remember E-​Z moral is first.

Since my last review I have reached out to speak with upper management about this situation. I’m still quite annoyed. Upper management does not return calls and I have also noticed that the local management seems to pick and choose who to reply to on Unilocal.
This company is worse than dealing with the customer service of Obamacare. Stay clear of this place.

I needed a rental car for a few days because I didn’t want to put extra wear and tear on my car while driving down south. So I called E-​Z Rent A Car to confirm the rate I found online on a third party website and to make sure I could park my car there. The guy who answered my call sounded like his puppy died. Clearly, he doesn’t like taking phone calls. So he confirms that the price I found online is the same price as if I booked through him (true!) and that they have their own lot that I can park my car (FALSE!).
I booked my car online instead of through him at a really great price. It came out to low $ 50’s including taxes/​fees for a midsize car for 3 days. Done deal.
Then the next day, I went to pick up the rental, parked in their lot and the young guy outside said I would have to park on the side road. So I drove over to the side road and parked it. No signs that I say I couldn’t park there. Then I got the keys for the rental and they told me inside that I can’t park on that street or the business across the street would have it towed, and that I’ll need to park it at A-​1 Express Airport Parking a few minutes away, at an additional charge.
What a process! So I had to drive my own car over to A-​1 Express, fill out their paperwork, take the shuttle back to E-​Z (more like D-​Fee-​cult) to get the rental car, which was very nice by the way. Brand new Camry LE, only 250 miles, yet somehow managed to be a little dirty inside. Now that I think of it, I should check my bank statement to make sure I got my deposit back and no other charges took place.

They told us on the phone that there was no charge for an additional driver, but upon arrival they told us they did charge and would not admit the error. Very dishonest. Unbelievable for something like that to happen. And customer service after that was mediocre at best. Don’t go here.

The service was terrible when we got there they gave me a Toyota Camry with the buttons missing from the transmitter and the car was damaged which I thought was not professional. Then the gave a Hyundai sontata which had damage on the vehicle before I took it and advised to them the vehicle is damaged and they told me that’s okay just mark the areas that are damaged and they signed the paperwork knowing the vehicle is damaged. I thought that was not professional at all at that point I knew this is not right. Well fast forward to the day we were gonna drop the car off. We were at the hotel and noticed the right front tire was low I called the rental agency they told me sorry we’re unable to help you because you do not have tire program and that towing would be out of pocket and advised me that I should put spare tire on the vehicle and they hung up on me I was so fed well when I went to check and see if the vehicle had a spare tire there was no spare tire or a compressor to fill up the air. Since I work for the automotive industry I knew this was wrong because every new vehicle is either equipped with a compressor or a can of fix a flat but to have neither one Is mind boggling. And the fact that I had to pay 72.50 for the tow truck and then another 12 dollars to fix the flat. When I went to return the vehicle there was gentleman who whistled at me to drive the vehicle by him I felt disrespected because I do not look like a dog .when I went to tell Him about the damage he assumed I did it and when I showed him the paperwork he then reversed his thought. I will not use this rental agency in the future because of the amount of money that I spent was not rewarding to know That they did not value me. I will not come to this rental agency again for the simple fact they were rude and disrespectful towards me and I will take my business elsewhere. if I could I would just want my money back for the hassle and terrible service they provided me .not offering to help me try and locate a tow truck company. Stay far away & avoid the hassles I did! Take your money to a reliable company like enterprise or hertz.

Good deal for a weeks rental. Paid about 190. The car was clean and good condition except for some scratches but when you first get the car your told to do a walk around and write what you see.

Line was out the door and only one person was at the service desk. In addition I waited for the bus for over a half hour.
Just an update. I waited in line for an hour and five minutes at the service desk before being helped…

THIS IS MY FIRST Unilocal REVIEW, as i’m usually pretty understanding
I have used just about every rental company out there.
I have had my share of not fun experiences
This company is the least professional company I’ve ever dealt with.
They over charged my card by $ 101.71
I noticed this a month later on my CC statement
I called the corporate office, where I was told I turned the car in 2 days late, on the 4^th of Feb, when in fact I had turned it in on the 2^nd of Feb. This was clearly not the case, as I flew out on my flight on the 2^nd. The woman on the phone asked me if I had my boarding pass, or some other proof that I had been on the flight. She told me that’s what her manager required. I asked to speak to the manager, and was put on hold for at least 10 minutes, before I hung up.
I then called the actual Tampa office, where the car was returned. They said they’d check the cameras and get back to me in half an hour. 4 hours later I called again. I was told that they checked and they couldn’t find my car on camera. I then gave them a more specific time of when I dropped off the car. Again, I was told they’d check and call me back in 30 minutes. That was 8 hours ago. I’m now canceling payment with the credit card company, as I’ve given them a full day to make this right.
DO NOT USE THIS COMPANY

Don’t go here! What a complete joke for a car rental company. Pay a little extra a go with Alamo or Hertz or Dollar… anything. 15 people in line and one person working. Don’t get tricked into their low prices, not worth it!

This COMPANY is a joke!
I had the misfortune to have to deal with this company twice in 2 different locations, so, I’m combining the review and posting it for both locations:
I wish Unilocal had a ZERO STAR option, but, even if they did E-​Z would have not been able to live up to it! First, we stand outside the Tampa Airport 45 minutes for the «Every 15 minutes» shuttle. We finally get to the rental location and there are only 2 people working there and I’m the 8^th in line… yeah, me! So I stand in line for over an HOUR. I finally get me van and I’m down the road. In 15 minutes, I see an ant walking across the dash. Hmmm, ***thump*** no biggie. Then another and another, finally I see a dozen. We get to our condo and have killed at least 3 dozen ants. I call «Customer Service» and they can’t help because its Saturday… HUH? «Call the location manager Monday. Okay…
I call the manager Monday and told him our van is infested with ants. He says „They will go away“. „Yeah“ I said „When you get me a new car“. Then he says (No S#!t) „Sir, we have had a lot of rain here lately and the ants in Florida climb in vehicles when it rains“. I said „Are you serious??? You’re telling me that Florida ants are smarter than ants in any other state and act differently here when it rains?“ No response.
„Bring back the van and I’ll exchange it.“ I’m an hour and a half away, who is going to pay for gas and time? You need to deliver a vehicle to me. „If you go to Ft. Meyers its closer and they’ll exchange it“ Ummmm… No, they can deliver it. (Again no joke he says) Ft. Meyers is small and they can’t take the 3 people necassary to drive to you exchange vehicles». WHAT??? How does it take 3 people to drive 1 van 40 miles, drop it off, pick up the other and drive it back? I don’t need a Pilot, Co-​pilot and Flight-​Engineer, I need 1 person to drive up and make this right. (Long story short, I had to drive to Ft. Meyers)
This company is a JOKE!!! When I get to Ft. Meyers the van they had for me had not even been cleaned. Full of sand, spilt soda and smelled like smoke! Are you serious? I’ll take the ants over this mess. Half an hour later they get me a different van.
This place is a JOKE! I would never rent from here!
On dropping off my van, I snapped a picture to show you the lines you’ll be waiting in… I counted 10 people inside and that’s only half the line.
There is no way the few bucks you’ll save is worth killing 2+ hours of your vacation!

The fun keeps coming, the owner contacts me and says that he wants to «look into» my claim, I give him the information, and I get an additional $ 25 charge on my account.
Don’t rent a car from these people

I believe a fake Unilocaler attempted to give this place a 5 star (maybe their friends) and she had the audacity to message me about my review. Point is if the manager cant face the customer the place/​business is not worth it.
Point being this place is the WORST!