One Hour Air

Let’s start by saying «awful doesn’t begin to cover it». This company does work that doesn’t fix the problem (which yes, you pay for because you aren’t an hvac tech so how do you know what «necessary» is until you have another company come out), insists nothing is under the warranty that you’re pressured into getting, every tech that comes out says something different, and rates for parts are higher than other companies in the area. I wish I had done more homework before ever having them step foot on my property. Not only with that never happen again but I am still kicking myself that it ever happened in the first place.
All this plus a condescending tone when I asked questions is enough to keep me away.

our house came with prepaid maintenance from Scott’s, so we let them in a couple of times. They may do some maintenance, but the entire time they are looking for something to sell you. Our technician took a ‘scary’ video of our air handler and implied it was mold growing there. He did not SAY it was mold and was very cagey about the way he said it over again, but he was trying to scare us for sure.
I was quoted 6000 dollars to replace all my ductwork! I called another company who told me I only needed to get different air filters and add a return to my system for a total of 450. That is a big difference. He said the ‘scary mold’ was normal in my situation and by making some small changes that the ‘mold’ would resolve itself.
Only go with these guys if you are in an emergency and need help, but be aware of the upsell and scare tactics. My neighbor said he had the same experience with them, that is when I checked Unilocal to see many who agree with me.
I thought Scott’s was good, until I found a really reputable company who isn’t out to gouge customers with scare tactics.

I called them to look at my air conditioning that had just gone out completely during the middle of summer. They told me I needed an entirely new system and then they also wanted to install something in my air ducts. I said let me get back to you, meanwhile I called a trustworthy friend who worked in the business for years and he said I needed a $ 120.00 part. He installed it and it’s been fine ever since. Of course I needed to replace freeon which cost me another 100.00 but that I knew and its a far cry from replacing the whole system. I
I don’t even know why they call themselves one hour air because upon calling them I was immediately given a 4 hour window. They are horrible and most definitely untrustworthy. Don’t call these guys ever because you will regret it.

We had someone come out from ” Scott’s one hour air” on 56^th st in tampa and our evaporator coil has a leak and will need to be replaced and obviously need free-​on quoted 3,400… So we called 2 other places had them come out and for the same thing they are only charging us 1,350 to 1,500. I would not go back to this company «Scott’s One hour air» after the enormous price difference, also their slogan for «always on time or you don’t pay a dime» is useless because when I made our initial inspection appointment our time was 10am-​2pm when the gentleman got to my home his work order stated 10am-​7pm so basically they will never arrive late.

They were okay until they installed my new, $ 8500 a/​c system — that’s when they showed their swindler face! They said they’d offer free «Comfort Club» service for the first year, which sounded pretty good; however, when I called them four months later to see when they were coming out to check on the system, they said new systems do not need servicing for the first year. I’ve also experienced a couple of crass and unfriendly technicians who trash-​talked other businesses (aka former employers) — completely unprofessional.