Lisa Castellano-Howard, MD

I have NEVER been so disappointed in a practice before. Dominic Castellano removed my tonsils & I was SO impressed by him I thought I would try his sister as a dermatologists… Hoping to receive the same service he gave me. I wish I never made that mistake.
First off, I went for a simple appointment for light acne & one small skin tag removal. After 35 minutes of waiting in the waiting room after my scheduled appointment the front desk staff let me know I was waiting due to the DR. not being there and then informed me she was not coming in for another 20 minutes. (Why they would allow someone to schedule an appointment when she wasn’t in I am not sure.) I also called 10 minutes before my appointment like directed & they said all was okay…
After waiting for 35 minutes the DR came in & talked to me for a few minutes. She then forgot her camera and had to go get it. Another 30 minutes went by & I was waiting in the room.
Once she came back with her camera, she took a few pictures & then had to leave AGAIN because she forgot to write my script. About 1.15 hours later I was FINALLY leaving this office.
My time is just as important as anyone else’s. To have me sitting for in a room waiting on something that should have taken a few minutes is not okay.
There was a mix up in the prescription she referred me to use so that took another 6 days to get. At this point I was so annoyed with her.
From that point forward I called the office every other day to speak to her & she NEVER once got back to me.
I had a few questions regarding my bill & Todd got back to me ASAP. The front office staff is great & very understanding. It seems to be a regular occurrence for Lisa Castellano– Howard to not return phone calls.
6 weeks after my appointment & multiple phone messages I have YET to receive a phone call from her, & my skin tag that was promised to come off has yet to come off…
If she ever decides to call me back that will be the last time I have ANY sort of interaction with her. I will never refer anyone to her office. This was by far THE WORST Doctor I have EVER seen.
Not to mention it is outdated & absolutely disgusting in the inside.

Awful, awful, awful. Waited 45 minutes my first visit and all she Gave me were samples to save me money which was nice but they lasted not even two weeks… The third sample was supposed to be delivered to my house and it never came. Thought I would give her one more chance I waited an hour in the waiting room and left because that is absolutely ridiculous

Absolutely archaic office and practices. All equipment looks like it’s from 1965 and be prepared to spend over 300 $ for a regular office visit With a routine exam. Funny and shameful the way our healthcare system works in this country. Gotta love America

Dr. Lisa Castellano is a caring and excellent Doctor. She does have a wait, but it’s because she really cares and focuses on each patient! This is a Doctor that actually cares about her patients! She literally saved my life– by finding a skin cancer on my ear and performed surgery and you can’t even see a scar! Love her! ~Sheila

Today was my last day as a patient. Primary concern is the lack of professionalism and perception that the patients time is not valued. In addition to some doctor cancellations, the average wait seems to be 45min+ — certainly the longest among any other health professionals that I deal with in Tampa Bay Area. Today after waiting 35 minutes to see Dr Lisa, she came out into the lobby a gave time to a tax vendor who did not have a prior appointment and just walked in moments before — without even acknowledging the patient (me).