Landmark at Grayson Park

You will regret moving here You can never get ahold of anyone, I’ve been waiting for a call back since the day I moved in and my lease was up two weeks ago. Its a continuous hassle the first time my lease was up when asking for my last payment in the office I was told it would be posted on my door as opposed to online. When the time came around I ended up having to stay for 60 more days paying 300 $ a month plus the price of rent which went up since signing my lease. Even though I was in the office asking about my lease ending no one mentioned I had to sign a paper letting them know I want to move out at the end of my lease. This was a month before my lease originally ended. Now that I am moved out the girls in the office say they can’t tell me my last payment info because they are new. I was also told I can’t return my keys and to come back when a manager is available. I’ve been told LORI O’DELL or KELLY JACKSON will call me who are supposed to be managers? But no call they don’t care about the residents. There must be no training for these girls. Such an awful experience! Keep looking you can find something better! Don’t waste your time and money! Oh and let’s not forget about the time I went to the office around 11 to pay my rent and all the girls were just sitting in the office while 4 of us were waiting outside for 30 minutes when we started knocking and saying to open the door the general manager or so she said comes out and starts yelling at us saying we the residents are so disrespectful and that they were having a meeting. The office opens at 10:30. Meetings should be held outside of the hours listed.
When I moved in mine and my neighbors floors were flooded and the carpet smelled like mold and mildew the whole time. When the apartments were painted my screen was pressure washed off no one fixed it for the whole remaining 6 months I requested maintenance multiple times and called about the issue. I had dirt coming out of my water which took a few days to fix. Which caused me to miss school and work.

Living here caused a lot of headaches. When we moved in the apartment was filthy and was clearly not cleaned or repaired after the old resident moved out. While living there we did not experience any major issues and it was a good overall first college apartment. However, the apartment was in need of renovations and the exterior and community areas were in disrepair. The biggest issue came about when we moved out and tried to get back our security deposit. The office would not respond to phone calls or emails and would not even respond after an in-​person meeting. I had to contact the Better Business Bureau (BBB) just to get the office to respond to me. The office then claimed they lost our paperwork and only offered us a partial refund because they were charging for damages that were already there prior to us moving in. After working with the BBB and providing our own documentation the office returned our security deposit in the amount that was owed over 3 months late. This place has potential, but it’s poorly managed.

Please save yourself the headache and do not live here. It has been nothing but problem after problem. And to prove that the staff can’t get anymore unprofessional… they called to tell me I had a check waiting in the office (after moving out). Can they mail this check? No, of course not. I have to come and sign for it. So I asked a friend to pick it up for me. I called the office and asked if I can just give them his name over the phone. They said that was fine. He goes there the first time, and it is closed due to showing an apartment. He goes there a second time and they tell him that I had to email them his name. Of course. So he left without the check that they owe me. Please don’t live here. It’s dirty. It’s poorly managed. It’s expensive.

This place is all around absolutely horrible. There are always bugs in the apartments. The pools are gross. The laundry rooms are dirty. The people that work in the office are rude and constantly talk down to the residents. It’s a very unprofessional office and staff here. I would never recommend it to anyone. I have lived here for 2 years and I am counting the days until I leave.