Eagles Point Apartments at Tampa Palms

Like someone said before me, if I could give an apartment complex zero stars I would give it to this place. They are the worst place I have ever lived.
Where do I even start? They lied to us on move in that they would clean up the outside of our apartment and never did.
Two weeks after move in, there was a fairly large leak in our master bedroom that took them over two months to fix. So imagine summer rain leaking over your head for two full months… not fun. The only reason they fixed it after two months was because of the threat of suing them. I also wish I could say I was the only one to encounter this problem, however, I wasn’t. There were more than 10 other residents who had the same problem. When they were fixing this leak, the constriction crew forgot to tarp the roof and caused another giant leak in our living room.
Our apartment has been infested with roaches from day one and they don’t really do anything about it. Our closet has fallen down multiple times because of their terrible workmanship when building these apartments that now I’ve been without a closet for 2 weeks and no one has come to fix it regardless of multiple requests to do so.
The club house has been under construction for 8 months now and it is ridiculous that we are paying for amenities we have absolutely no access too.
But however the biggest complaint from this place I have thus far is that the «office hours» they have posted are evidently not set in stone. Any given time or day of the week when they’re supposed to be there, they NEVER are. 3 o’clock on a Wednesday, they’re gone for the day. In fact, the day we signed our lease they were over an hour and a half late, even though they knew we were coming to sign. If you want to try to reach them by phone, don’t even bother they don’t answer. I wish I could say it will be better since they got new management, however, it’s Same old same old.
DO NOT LIVE HERE. IT IS NOT WORTH IT AT ALL.

Do not move into Eagles Point. We moved out three months ago and have not received our security deposit, nor any information regarding it. I have left several voicemails and emails, yet no one has acknowledged a single message.
Before we moved from this place, the apartment underwent major remodeling. My issue is that as tenants, we were provided ZERO prior notification of the changes. For the last several months at Eagles Point, we were denied several amenities that we had originally signed up for in the lease, and that we were required to continue to pay for each month. These are listed below along with some additional concerns.
Denied Amenities:
–Pool
–Fitness area
–Grills/​Barbecue
–Hot tub
–Pet friendly area
–Clubhouse
–Picnic area
–Safe Laundry Facility
Additional Concerns:
–Pedestrian safety: There is no pedestrian lighting between the apartment units and Skipper Road.
–Pet Hygiene: most units are infested with fleas. The outside areas are covered in dog poop.
–Laundry facility: Not only was this facility under active construction, but without windows I no longer felt safe doing my laundry at night. I had to notify management to install light bulbs one week; they had no idea it was unlit.
–Parking spaces were made unavailable due to random trash bins, PODS, and roof repair trucks, without any prior notice to the tenants. My car was once towed, and I had to cover the cost because my usual space was taken up.
–Snakes have been spotted. Raccoons are regularly seen in the premises.

Scott m. Have lived at eagles point since march of 2003. And for the most part, it has been good. When the recent rains showered down on us in july, my apt. Became flooded out. I brought this to managements attention. They could not get anyone to look at the situation til monday. The thunderstorms came on a friday night and .my carpet was soaked by Saturday morning. When the carpet people arrived on monday, they extracted the water from the carpet. But before doing that they had to use a claw hammer to break up the baseboard so they could put a blow dryer underneath to dry the padding and carpet. Upon doing that I noticed the sheet rock was all wet falling apart. I later learned that from bad weather over the years the framed had rotted out and the foundation board needed to be replaced. Because of the carpet heater my TECO bill went from 55.00 $$ to 115.00 $$ in one month. I was told, when I asked ABOUT reimbursement, mgmt would consider this request. I also asked for and received a favorable response to laundry reimbursement. I had to lay down 50 towels over the weekend to soak up the water. When it came time for reimbursement, the mgmt company changed their mind. As for exterior roof on my building, mgmt says that with all the rain, it has been difficult for them to find a contractor. Oh but wait the mgmt company has a HUGE project renovating the pool, clubhouse, and rental office. For THAT they have money. In closing I would be very careful when renting around the USF area. Coupled with my neighbors letter on this same site and what I have read about Oak Ramble, property surrounding the USF area is NOT good. I invite all other residents to comment about this subject. Together WE can make them ACCOUNTABLE! We must stick together. In numbers there is strength! !!! And while u may not be in my shoes today, you may be someday. Who will stand up for u when that occurs?? Think about it! !!

If I could give zero stars I would So it’s Sept the 3^rd. No repairs yet. **RENTERS BEWARE****. I reported water flooding into my apartment from the floor, and ceiling area the last week of July. called the emergency number and no one returns my calls. go to the main office and report it and I’m told maintenance will be right over. they never show. I find out that the manager is gone for the day and the women in the office can’t get any of the maintenance guys on the phone. I find out on Monday that it’s a problem with the whole building and they are sending a contractor to the building on Tuesday (the next day) management gives its apologies and assures me they will compensate me with discount on my rent. I will be called with a follow-​up on what to expect with rentand repairs to the apartment. No one called nor returns my calls. they send a crew with a fan to dry the carpet but the guys are a 3^rd party carpet crew. they just drop off this fan and tell me they’ll be back in 3 days. The guys come back for the fan on Wednesday. They see the water still soaking up from the carpet and say they are going to leave the fan and send maintenance over right away. all I said was good luck. as expected maintenance never showedup and the fan guys never came back for the fan. it is now Saturday again and I am watching the water leak out of the ceiling now. what I learned from a neighbor is that the upper 2 floors have a fireplace and the chimney was never sealed off when they built this building. So now I am back in the managers office. it’s her day off so I’m dealing with the front desk lady who does the best she can and tells me everything they told me last week when the problem was first reported.
Not sure why you would have an emergency number that specifically lists flooding as its priority yet not return phone calls reporting flooding in my apartment or even send a guy to look and investigate. These people are inexperienced and I believe to be dishonest. I will never recommend this place to anyone
***UPDATE***
So it’s Sept the 3^rd. No repairs yet. We have called corporate every day and they do not return or calls or texts. Sent a certified letter requesting repairs and reoccurring credit towards rent until repairs happen. We were informed by the manager that corporate will not offer any credit until the repairs are done, and they have know idea when repairs will begin. UNTIL we get the Better Business Bureau involved. The Better Business Bureau finds our claim valid and gave Eagles Point Apartments a deadline to contact us. The next day suddenly we get an email from (310) 268‑8344
Her name is Carolina and shes apparently the customer relations rep. She wants us to agree to a 1 time credit of 300 dollars and wants us to sign a non disclosure agreement. When we explain that our lease ends in less than 60 days and we have been living with MOLD and BACTERIA since July with next to no customer service she explains that it’s a one time credit. take it or leave it. She also accused us of telling other renters to call and ask for this credit. We never did this. I explained that the whole building is leaking and I can’t help it if more than one person is asking for this credit, but it’s got nothing to do with us. She tells me she is sorry I feel that way. Declined the reoccurring credit again. WE HAVE DECLINED THE NON DISCLOSURE AGREEMENT.
IF YOU ARE A TENNANT OF EAGLES POINT TAMPA AND YOU ARE STILL DEALING WITH THE SAME ISSUE I ENCOURAGE YOU TO CALL THE BETTER BUSINESS BUREAU. THEY WILL HELP. We are at this point letting the world know how Eagles Point Apartments treats it’s Tennants. I also encourage you to call (310) 268‑8344
Her name is Carolina and get a taste of this women’s attitude towards the people that live her. Cold and and without empathy. As soon as I asked her if she even cared about my situation she hung up on me.