Educational Outfitters

Like so many other customers, I found this establishment to be rude, with unfriendly customer service.
I have been buying school uniforms for over 20 years and in many different cities. I have never had an experience that was so bad that I had to write a negative Unilocal review.
Problems:
1. The lack of sufficient help in the weeks prior to the start of the school year. Getting assistance was almost impossible.
2. The lines were ridiculously long.
3. The stock of items was ridiculously low so that everything had to be special ordered and thus not returnable. The owner Mitzi is extremely negative — says she can’t take returns because she has so much stock. If she had the stock, we would not have had to special order. Did not put anything on the shirts but the school logo.
4. The wait time for ordering items was ridiculously long. The store does not even call when they are ready as they tell you they will when you check out. It takes numerous calls to get through to check on orders or to speak with the owner.
5. The service after month into the school year is no better — inefficient and unfriendly service and still no stock.
As said by many others, this establishment has a captive audience and I wish schools would either change their supplier or convince the owner to improve things immensely. There really are some businesses that handle the start of school 100% better

Why 2 stars? Indifference.
I love to write good reviews, even when something goes wrong, you give credit for the effort. Based on the other reviews, include the hidden ones, I’m on the right track for this place. That being said, let’s start with 5 stars.
Take one off for business hours that are great for the store but a headache for shoppers. Working people, your window is 10 – 3 on Saturday. No extra hours for the school crunch.
Take another star off for the lines and lack of urgency behind the counter.
And another one flies out the window for the snotty attitude the the woman at the checkout has when I ask why she needs my full name, address and phone number for when making a small debit card purchase. «There’s a lot of credit card fraud». Ok, if that’s the case, then why was I not asked for my ID to prove it was MY CARD?
This is a business that would not last long if the customer base wasn’t captive with the school systems. If Target had the school specific pieces, it would be all over. Wow.

The absolute worst. The owner has NO customer service skills. She is rude, offensive and cuts off customers as they speak. She has no respect for her customers or the hassles they’ve had to go through with orders that were taken incorrectly by her or her staff or because there is such a LONG backlog. Never would I recommend this place. Sadly, because it’s a uniform outfitter she can monopolize. I will be looking long and hard for a new uniform supplier — even if it isn’t local — because Educational Outfitters is the pits. Stay away — FAR AWAY! Support businesses with kind owners that value all of their customers

Get here early because this place gets packed. Small store and narrow spaces in between clothing racks and shelves.
Staff is courteous. Never had anyone rude assist me.
Pricing is a little expensive but all uniform stores are pricey.
Turn into the plaza gets a little congested. Smart to go down to the light on Lois and u-​turn it.
Overall-there’s no choice in the matter where the schools allow you to purchase the uniforms so… have fun! Lol