AT&T

I have been a customer for over 5 years… this is the first time i have had to go thru crap to get my bill straightened out the 4^th time… i went to discuss a certain charge and they tell me that it was part of my bill, but when i called corporate, they informed me that i was overcharged alot of money. i was overcharged on 2 bills and they had to go over my whole sale… they apologised to me and told me that they are going to fix my problem since the store guys couldnt. the customer service there is mediocre and it upsets me to say that;;;;but corporate office is investigating all complaints and trying to fix all the customer complaints about service… the corporate office was so pleasant and helpful and very apologetic. I dont like doing this… but i would like an apology from this store, about the many trips i made, to get my bill and phones taken care of… I think the staff needs to relax and quit worrying about sales and take care of your customers complaints…

The AT&T store has come a long way … it appears that they are trying to mimic the Apple experience («A» for effort, but don’t really see that happening). We were politely greeted at the door by someone whose sole function it seems was to do so, to take our names and to invite us to have a seat. When we got to speak to an associate (Ivan), he was very polite, pleasant and seemed genuinely interested in helping us. When we were done with our transaction, he walked us to the door, opened it and shook our hands on the way out. Overall conclusion: while not the «Apple experience» definitely a better AT&T experience than I remember!

AT&T Wireless has been my carrier of choice for many years as their nationwide signal coverage is the best in the business. Since I travel a lot, that nationwide footprint is very important to me.
The AT&T retail store in Carrollwood has been a place that I frequent when I’m looking for new wireless devices or seeking minor technical help. The store can be found in a strip mall along Dale Mabry, in the same center as IHOP and Señor Tequila.
I like the fact that the AT&T store usually has 10 or so associates circulating on the sales floor, so it is never difficult to find someone to help you. They have a nice range of products, from smartphones to tablets to accessories so you don’t have to drive all over town to find what you need.
Today I was in the market for a new smartphone, and I found what I wanted with a new Samsung Galaxy 3S. My sales rep reviewed my wireless plan, and moved me onto some different options which gives me better usage for a lower price. YAY!!!
Because I already had an AT&T contract, the new phone was $ 199.99.
He also pointed me towards a wireless hotspot Wi-​Fi device (called the Unite) which will allow me to connect all of my devices to the network, and still be able to use my smartphone for conference calls. The hotspot was a whopping 99 cents since I already had their data plan. As my buddy Travis would say, «Good ish!»
I’ve always been pleased with the service that I’ve received at this store.