Hauserman Rental Group

I’m a Tahoe local, but I recently booked a rental home through Hauserman for some visiting relatives. The place, Clearview Vista, was even better than it appeared in the photos — such an amazing spot! The booking process could not have been easier and any questions I had were immediately addressed by Hauserman’s super-​friendly and professional staff. Hauserman Rental Group is the BEST!

Thankfully all these exaggerated allegations were put to rest by the airbnb resolution center which waived us of the unreasonable cleaning charges. Thanks airbnb!

Our friends booked a house for a weekend getaway for both our families to take our kids sled riding. Hauserman was great! Our friends found the home to rent on their website & said it was easy to book. Picked up the key on the way into town. The house was excellent as well! GREAT location and views, very clean and well kept. Fully stocked with games, sleds, fireplace with wood, everything we could need to cook in the kitchen… was perfect. The house was even better in person than it looked in the photos online. It snowed on the day we were to leave and were having a hard time getting the kids out of the house. We called Hauserman to ask for a few extra hours past checkout time to get everyone out the door & they gave us the extra time without a problem.
We will use them again & highly recommend!

We’ve rented condos from the Hauserman Rental Group for the last 4 years during the winter time. All the condos were very nice & clean, fully stocked, with all the necessities. Staff was very polite, professional and easy to deal with. Last year I lost one of the keys to the condo so we went back to the office and explained to them what happened. I was ready to pay a hefty fee. They were very nice about it & made a new key right there on the spot with no charge. I was ready to fork out $ 20 for a new one & they looked at me like I was out of my mind! They said don’t worry about it. I was kinda shocked. When we checked out I gave them a 12 pack of Coke because I felt bad about the whole key thing. Anyways I’ve been very happy with this place & will probably keep renting from them in the future. Keep up the good work guys! See you next winter!

These guys are great. We had one minor issue when we checked in and they took care of it right away. Excellent customer service, and we loved the house we rented!

Very satisfied with our recent Tahoe rental through the Hauserman group. When we called in late November to book our winter vacation the man on the phone (can’t remember his name) was very matter-​of-​fact, helpful and not sales-​y. He greatly understated the view of Lake Tahoe from our rental home. After arriving late in the evening, we woke up the first morning to an amazing view, best I’ve seen. Good surprises like that make for very happy renters. The place itself was not all that special but it was well priced for the view and we would definitely rent the same house through Hauserman again.
One other note: Due to the traffic getting up there we arrived late in the evening and Hauserman has a very simple after-​hours key retrieval process which they clearly explained to us by phone. Nothing worse than a long drive followed by a hunt for the rental keys which we’ve had with other agencies. Not with Hauserman, and that was a welcomed change.

really surprised to see some of the negative reviews here. We have rented at least 5 different houses through the Hauserman group and we have never been anything but competely satisfied. They represent a wide range of properties from homey to super-​high end. We’ve tried both, and found that the more palatial homes were a little overkill for us since we tended to spend most of our time outdoors or spending time together in the main rooms, so fancy bedroom suites and ‘bonus’ rooms were a bit of a waste. That said, all of the homes have been comfortably appointed and everything was in good working order. Some have more extensive ‘gourmet’ cooking equipment but all of the houses had the basics. I’ve utilized vacation rental services at other destinations and have never found anyone as pleasant to deal with as the staff at Hauserman. They are professional and personable via emai, fax, over the phone and upon arrival. They have always been truly accomodating. For those who think it’s an imposition to strip the beds and take out the trash, maybe you should stay in a hotel with maid service.

Great Rental Group!!! Rented my first house in Tahoe through them a few years ago. Looking to find another place with them next month for the long term :)
Everyone is friendly in the office and very helpful. Prices are fair for the properties for rent. We never had a problem with them!
I highly recommend renting through Hauserman

***USE TAHOE GETAWAYS INSTEAD*** Hauserman has very poor customer service compared to all other rental companies in the Tahoe area. Unfortunately tourists and renters (not familiar with the area wouldn’t know about their poor reputation). But, if any of you happen to read this, please don’t use them. The properties I’ve used are not well taken care of and most appliances and services to not work properly, the worst part is that they don’t care and don’t bother fixing them, or they wouldn’t be getting such poor reviews. ***USE TAHOE GETAWAYS INSTEAD***

I rented a house from Hauserman Rental and it was just perfect … the house was perfect and I would tell everyone I know that if they are going to tahoe to go through Hauserman Rental … It was just wonderful ! Can’t wait to come back ! Anna Williamson

Wow, I’m surprised to read the bad reviews… my husband, kids and I have rented from them several years in a row, mostly staying at Carmelian Woods, and never had a problem. It’s been easy to get the key and the units have been clean and modern/​nice.

Had no problem with the unit itself. However, we experienced poor customer service from the Hauserman Rental Group. During our stay we used the BBQ grill once. Halfway through cooking our meal the propane tank ran out of gas and we had to finish cooking in the kitchen. We had no intention to use the grill during the remainder of our two night stay so we just turned the grill off and left it at that. A couple of days after we checked out the rental group notified us we’d be charged $ 40 for an empty propane tank. We explained what happened and the rental agent totally disregarded our explanation. She said that she had to «take the cleaner’s word» over ours and would not refund the $ 40 fee since we did not «complain» about the issue when it occurred. Also, be prepared to do some cleaning before you leave. There’s a $ 140 cleaning fee but you are expected to strip all linens off the bed, wash all dishes and empty all trash bins in the unit during check out. We are not ones to complain about the minor things. It’s just the principle of the matter.

I had a bad experience with Hauserman Rental Group. I rented a condo with a lake view that had no lake view (trees with a bit of blue behind them), very uncomfortable mattresses, a pillow that gave me a neck cramp and no working internet. When I mentioned all this at check out, I was offered a shrug but no expression of apology or regret. I will take my business elsewhere.

Did not have a Television that worked for the entire three nights we stayed at the Dollar Point House. Some people were not able to ski and this was during the NCAA Basketball Tournament., March 2011. The internet, stereo, and DVD player did not work either. Jesse from the Hauserman Rental Group thought a refund of ten dollars a day would be fair compensation, he was short with me and unprofessional. After numerous phone calls with other staff a more reasonable amount was agreed upon. We will never use this company again.

Easy to work with, nice people, über dog friendly. Having used several rental companies in various vacation destinations, Hauserman is by far the easiest and most efficient to deal with. I plan to use them again in the future, and highly recommend them and their properties to responsible dog owners who want a great Tahoe getaway.

By Far the Best Rental Company Out There!
We have rented from them for several years now and have had nothing but fantastic service! Whether it’s phone calls or via the internet, they always serve with a smile. The selection of homes is far more than many others I’ve researched … you can find small cheaper homes or huge fancy lake front homes … they have it all! We were wanting to rent over days that didn’t show as available on a certain house’s site and they called the owner for us to see if it was available and it was! They go out of their way whenever needed. And their selection of dog friendly homes is amazing!!! Who doesn’t love to go to Tahoe without the puppy!!! We locked the keys in the rental once and they were more than accomodating at getting us a spare set. They leave the keys for you if you’re coming in late and they even have «welcome packets» sometimes with maps, treats, and some tolietries! We love this company!!!

This rental agency helped me find a house on Lake Tahoe that would let me bring my Westie and had a pier. Great people to deal with, even when a sewer pump broke and we had to vacate. Rental agent found us a replacement house immediately. We preferred to leave rather than move twice during our vacation and they supported whatever choice we wanted to make. They processed a fair refund quickly and were all-​around very responsive. Very happy uncamper.

These guys are great — very professional. I’ve used them for several years. The whole booking process is a piece of cake. They have a great selection of homes in the Lake Tahoe area including pet-​friendly rentals. I would use them again.

Hauserman Rental Group has a number of properties in the Lake Tahoe area. I’ve been renting 3 or more units from them in the wintertime in Carnelian Woods and they have nice units and great prices. The
website has lots of good information to help pick your accomodations. Reservations are easy and picking up keys/​dropping them off is a breeze.
Last year there was a problem with one of the cabins (the pipe burst and the carpet in one of the bedrooms was soaked). i promptly called and was able to get a refund for one night’s stay. They handled the matter very professionally.

The folks at
were a great help this past week as I was looking for a pet-​friendly cabin with very short notice. They have a wide selection of properties available on their site, searchable by location, price, pet-​friendliness, etc. I called them in the afternoon and got several recommendations, then was able to get more details and see pictures online. Pretty easy process over all.
We wound up finding a couple of very reasonably priced cabins that would allow for our dog, Jax, to come along with us. It’s hard to find realtors who cater to people with pets, so we’re glad to have found these guys.