The Home Depot

I called Home Depot to check and see if they had a part before I drove out there… waited on the phone 25 min and still never got an actual person.

Don’t go here. There are better locations.
Went to this location because they had the lawn mower I wanted to get in stock. While there I decided to replace some blinds that my puppy destroyed. After finally locating an employee to cut the blinds, she rudely and reluctantly decided to help. I gave her my measurement and she quickly snapped back inside or outside mount. I told her inside. Low and behold I got home and she cut them an inch short.
Fast forward to trying to get them to correct this situation has been a whole other pain. Now they cut them wrong again and I’m writing this as I sit here and am making them cut these right.
Don’t go here. There are better locations.

Over the last to years this is how it goes. Home Depot, Lowes, McLendons. As for availability and price this place is the best. Only when on a rare instance they don’t have what I’m looking for then I go to Lowes. I’ve rented equipment from this location on a couple of occasions and shopped here a couple also. I’ve only had good experiences.

I know my experience does not tell of the entire store, but I had a less than good experience with Chris L, and attitudinal champion that needs to learn how to communicate with people.

I haven’t been to this Home Depot and now I remember why. The employees were rude as heck. Check out took for ever. I would like to thank Mike in lumber for helping me and being polite. I highly recommend Mclendons hardware in Puyallup.

I have shopped at this location since the day it opened many MANY years ago. Normally, the selection of items and pricing has been right in line with all the other stores. Unfortunately, the service level is what has drastically changed over the years.
This is far from a customer service oriented store. Finding an associate sometimes can be like looking for Waldo. On a few occasions, I have noticed the only checkout lanes open were self checkout. Steering carts full of lumber through those lanes is not pleasant. I have also been loading large loads of lumber into my pickup in the loading area and had employees walk right past without ever offering a hand. (last trip there was five employees who walked past while I was loading and no one helped).
Before leaving a one star review, I voiced my opinion to Home Depot, but they confirmed their lack of customer service by failing to follow up.

Couldn’t believe something bad ever happened to me here, because honestly I love Home Depot && go here for any project whether it be small or large. My husband is a remodeler and has big jobs all the time, he bought boxes of caulking and other items for a big remodel on a job site, and discarded the receipt hoping to use all that he bought. I decided to return the items, mind they are all unopened and unused items, and I go to talk to manager Kristi:) @ the returns center and off the bat she’s rude, and completely ignores taking my return without a receipt, saying its opened and that it was too much money to give back because I had no receipt. I didn’t fight, or argue and just said ok, thank you. So I had my husband take me to the nearest home depot in fircrest. I had no problem returning the items with a returnee, Beneth until another fat older lady comes up to both of us saying that the Tacoma manager had called saying we cannot take your return, we are the same company and we don’t want to do your return. I completely was irritated by then and couldn’t understand why. They didn’t ask to see my ID or anything. I really felt so ridiculed, and felt they judged me because of the amount of items I had, believing I had stole them. It made me really angry, so I ended up calling Customer Care && they had handled it, returning a phone call the manager of Home Depot, Susan, who allowed me to make my return. Thanks to Customer Care, I got my money’s worth. I just can’t believe how much of Assholes they are at the returns. Kristi:) has No reason to be rude, bias or anything to me. Thank you.

Worst guy ever in lumber area. Asshat told me that they can only cut wood that is no less then 12 inches wide??? I don’t fucking care that you’re talking to your friend there in your Seahawk jerseys or that it was done for me last weekend. Get your smug ass face out of you’re friends ass and do your fucking job! Regulations my ass mother fucker. You just wanna stop working and bullshit about the game. God damn this guy pissed me off there so much more I could say about this asshat!

This is by far the worst Home Depot u could possibly choose. Never rent a tool from here. We rented one for a few hours and a year later they tried charging us for it and said we never returned it. If u can find an employee to help assist u with anything it’s ur lucky day. Do urself a favor and just go to lowes.

My sister and I thought the key-​making station was next to the entrance/​exit but we couldn’t find it. Therefore, we asked a customer representative at the front for assistance c:
The guy was kind enough to point the direction to the station and even called assistance to help as we walked over.
There was a lady that met us at the station, kindly waited while my sister was taking a long time to choose which key she wanted.
Annnnnddd, we are done!
We were in and out in probably less than 10 minutes.
No issues at all.

Came into this location twice for wood. First time, we located someone at the saw to assist us and answer some questions. The guy was very helpful and ended up taking his time on cutting the pieces we needed. The second time it was a little harder to find someone but it didn’t take long. The same guy, helped me find the wood I needed for the project I wanted to accomplish. He even gave me some helpful tips that made thin easier.

Here for over a half an hour and couldn’t find an employee to help me spend my money… guess ignoring people is easier up front. Bet the employees buy enough for them to not help people & that’s why they have a job.
When you don’t need assistance to find something or get wood cut then come here.

My visit at home depot was both pleasurable and exceptional. I came to get paint for my new kitchen. I told a worker who was very knowledgeable on the subject of paint and i had my can in about 10 minutes. The environment here is very clean and organized.
After I got my paint I went to the back of the store to look at a new door for my house. An employee came up to me while I was browsing and asked for assistance. He helped me choose the right one for my specific needs. Once again the staff was knowledgeable on the subject.
At checkout it was very speedy. This place usually does not have long lines and they have a wide selection on any one of your home improvement needs. The only time this store is semi-​busy is on the weekends. They have fairly low prices on most things and I would recommend this particular home depot.

Staff knew exactly where the shower heads were so I could replace the craptastic one that was installed in my apt.
Bought the same ones that are installed in my house. Ahh… loving my showers again.

ECHO Grass Trimmer/​Brush Cutter with 5 year warranty!
5 years sounds good doesnt it? Well there is fine print! Like if its a gas related issue it is not covered. Thats right! Its a gas powered tool that is probably going to have a gas related issue. Echo does not have any tech support so if something goes wrong you have to take it into a service place. The service place wont be able to tell you if your problem is covered until they take it apart and fix it. I had three separate problems over the last couple years and both were not covered

Revision of my review: Though Home depot carries the Echo trimmers it is Echo that offers the warranty. My review put down home depot and basically blamed them for my issues with Echo.

Because Home depot puts customers first they ended up taking responsibility for Echos lack of customer service and fine print. Therefore I am changing my one star review to a three star review. All stars going to Home Depot and not Echo. Dont get me wrong as Echo does make good products. Its the fine print and customer service that will cost you if something does happen to your Echo product.
Home depot went over and beyond to fix my issue and make it right. Ethics over profit are what make Home Depot better then Lowes. Not to mention Home depot employs experts in each department which is a huge benefit compared to most

We all know what a pain it can be to buy the wrong products for our home repair/​remodel. Usually a money pit if the items we buy cause a bigger problem. Home depot will sell you the right products the first time. (Just have to ask!)Sure Lowes has more employees walking around that can show you where a product is. But only Home Depot can show you which products you actually need and explain how to use the products. Even give you other more affordable options and give you instructions on how to fix it.

Nice enough. Took forever for someone to show up at the paint desk, but she was friendly when she did.

ahhahaah. I have to agree with Greg.

This place is the Bermuda Triangle of Tacoma… you will be lost for hours in search of someone to help you find that light bulb for your 10 year old’s lava lamp. This being said, when you do find someone they usually know approximately what they are talking about. I must admit, however, that the pricing is usually the best. So if you dont need wood cut or customer service in general, anything out of the ordunary and price is the main motivating factor… this Home Depot’s the place for you.