Kimball’s Autobody

I had an insurance claim on my 2014 subaru where the door was damaged they preformed the repair like it didn’t happen. Their prices are fair and workmanship is outstanding like a company that is not influenced by greed.
The staff is friendly and answered all my questions.
This is the second time I have done business with Kimball’s and the second time I have been throughly impressed with their workmanship. I would recomend them to anyone.

To The Company Who made me Believe:
Thank you for your customer service and truly making a stressful time feel so simple. I want to start by saying I am the person who begrudgingly makes my insurance payment each month with the idea in my head, «I’m a good driver. If I control my vehicle and don’t get in an accident, why should I have to pay hundreds and eventually thousands in insurance payments.» But it’s legally required to drive, so I pay it.
After this experience I am a believer of making that payment and the service you truly provide. By no fault of my own, my parked car was smashed by a falling tree during a wind storm. The incident had nothing to do with my driving, but would have left me holding the bag with nearly $ 6,000 in damages and more than two weeks without a car. Luckily my comprehensive Geico coverage saved the day. It took me less than 10 minutes to file my report on my mobile app. I had an appointment first thing in the morning and met with my adjustor Jay who was fantastic. It was so simple to walk in and hand him the keys to my damaged vehicle, grab keys at the same time for my rental car and I was back to my normal routine.
Yes, it was inconvenient that my car was in the shop two weeks, but the damage warranted lots of work and the Thanksgiving holiday interrupted progress. During this time I was kept updated by Jay, Thank You! And I was able to retrieve items needed from my car upon request.
When my car was ready Jay called to tell me when I could expect it so I was able to plan for pick up. It was again a simple exchange of keys, no hastle, no long wait, and friendly service minded staff at Enterprise (Thank you Whitley). I want to thank your partner Kimball Auto body for the excellent workmanship and returning my car in spotless condition as if it were brand new again.
I purchased her brand new in 2011 and I love my car. I’m so happy to have it back, and as bad as this situation could have been, I’m grateful I had the partnership of three upstanding companies to guide me through it. I couldn’t have had a better experience. Thank you again and I look forward to being a continued customer.

So I had a minor accident on August 1^st and I went through this company through the geico insurance. When I dropped my car off it was working in great condition (i.e. no check engine light) so i figured the car repair process in total would be no issue. After 2 days went by I came to pick up my car to find that the car hasn’t been moved out front yet. It took them close to 30 minutes to get the car in front of the shop, during which time I returned my rental to enterprise. When I come back, the car is out front, bumper looking good as new, but when i stuck my key into the ignition and turned it on, guess what, Check Engine light. I immediately informed the staff and had it documented but here is the issue. I don’t understand how a mechanically sound car is dropped off at an auto body shop and returned pretty but not mechanically sound. If some damage came to my car while in their care, should it not be their responsibility? Geico guaranteed the repair but Kimballs was unable to do anything for me. I drove the car to the mcdonalds not a mile down the road and the car was stuttering and backfiring as it drove, the engine light was blinking, repeatedly with the stutters. I’m not sure what these people address as ‘quality’ auto care, but this surely was not the case. While at the McDonalds, i called the shop and they told me there was nothing they could do for me, since they repaired the bumper there was no way they could have messed up anything with the car engine.

I had my car repaired by them and was very happy with it! Then getting on the freeway my door ajar alarm kept going off! You have to know how extremely annoying this was! I talked to Geico and they said they didn’t think it came from the accident!!! Can you imagine the frustration? I took a chance and went into Kimballs because my other alternative was drive the car into the ditch!!! Mark the manager there went out of his way to help me and to make me feel comfortable, he took my car around back and sure enough it was caused by the accident and they fixed it. I love Kimball’s and will never go anywhere else!!! Thank you Mark

I had my car in for a minor scratch on the fender. Yes, it looked great when I got it back, but what really impressed me and my family is how great the INSIDE looked. My son said, «wow, it looks like a new car». Thank you Geico and Kimballs

We have taken all our vehicles to these people for years and they have always taken very good care of us, treated us like family. If you want your car fixed right take your car here plain and simple. They’re also very good at dealing with insurance companies. Great work on over a dozen jobs for us, so be comforted taking your car here they are excellent all the way around.