Enterprise Rent-A-Car

This morning at 7:30am, my Mom and I went to this particular Enterprise location. Our Service Advisor Lawrence, had arranged for us to pick up a vehicle as my ’09 Chevrolet Cobalt was in the Titus-​Will Service Department getting work done. When we entered, there were three women and one man typing on their computers. The women all looked at one another and then turned to the gentleman and without even looking up from his computer he said «We will be with you in just a minute, we aren’t open yet.» All four Enterprise employees kept typing and seemed irritated that we were interrupting them. The gentleman stood up and walked over to the windows and opened the blinds and proceed to say how they weren’t open yet. Finally one of the employees (a short Caucasian women with long hair, wearing a cream colored coat) asked how she could help us. We stated that we were there to pick up a vehicle that our Service Advisor had arranged for us. She asked our name and told us that we weren’t supposed to pick up the vehicle until 8am and that she could get started in the paperwork but didn’t have any vehicles to give us at the moment. My mom let her know that she had told Lawrence that we needed a vehicle first thing in the morning since I had to be at work and he said that wouldn’t be a problem. The women stated again that she could start the paperwork but wouldn’t be able to give us a car until 8am. She went on to say that all the drivers had went out to the different locations to pick up vehicles for the day. We asked about how long that would take and she said that she didn’t know because they had just opened up and the drivers had just left to get vehicles various other branches.
My mom let her know that, that was unacceptable as Lawrence had assured us that a vehicle would be ready for us. She went on to say that our Service Advisor had given her that time (8am). My mom asked if it was Lawrence and she said yes. Another employee (an African-​American woman) looked up from her computer and stated that Lawrence had told her that we would be arriving between 7:30am-8am, but he had never given an exact time. We let her know that, that wasn’t the information that was provided to Lawrence and she just looked at us as if we were stupid and went back to typing. My mom turned to me and asked what I wanted to do and I told her that I wasn’t able to wait since I had to be at work. We left and none of the employees said anything to us. Such horrible Customer Service! We used to rent vehicles from this location quite often and now it looks like we need to find a different company to rent from…

Had great service here! Thanks for the captiva! Those are nice! Thanks for finding me something larger than a spark

The parking lot isn’t big enough to accommodate those trying to get in and out, picking up a friend, or just simply waiting. Also, there’s not really a turning point once you get in. I saw a girl trying to back out of the parking lot for 10 minutes because the space wasn’t wide enough.

Information in regards to extra insurance for the rental car is falsely proclaimed. Gabby (Who started my rental procedure) 1^st associate, explained to me that the $ 16.99 per day insurance is incremental. For example, a whole day of insurance for the rental car is $ 16.99 and if I was to return the car in a half day, I would’ve of been charge $ 8.49 instead of $ 16.99.
However, that was not the case. Bryant (I believe that was his name), the second associated that processed my return did not honor what was explained to me by Gabby.

Customer Service is terrible they never enough a variety of cars unless u want to upgrade, they tried to put me in a car with no license plate in the front and was dirty and dusty in the inside with cigarette burns. They ask you to do a walk around and check out the dents in the whatnot but where is the original report of what been on it! It like if you don’t find all the dents and scratches before hand they will try to blame it on you!!! The manager was rude acting like she couldn’t do any else and I only have a choice of waiting to get the car clean or get a car I said I didn’t want !!!