FYE

I came in to look at the speakers they had set up but none of them worked. On my way out I asked the sales clerk and her response was — they are probably not plugged in — Huh that would be a concept they should work on — store open — plug in speakers.
Sort of like the sign over many business doors — «door must remain open during business hours» No brainer huh — but look up — the sign is in many places. :)
I did look at their moves and found them to be on the higher price. I will say — at my age — they are probably not designed for me — but than us seniors do spend a lot of money.

I dropped off about 150 used CDs for them to go through. They called about a week later saying they were done. I came in about a week after that to get them and this lady starts lecturing me that they are not ready and she had told me and told my husband. I finally had to interrupt her and say she’s talking to the wrong person! I handed her my slip and she said «oh.» Then she said she was worried because my box had been sitting back there for so long. I told her it’s not always convenient for me to come in when it’s convenient for them.
So about half of the CDs had been marked «yes» and about half «no» which is fine. But now she has to scan each one and about half of those she says they will not take! Why don’t they do this before I come in? I don’t really care and will be putting them in a garage sale this weekend. I ended up getting $ 34, a dollar for each one they took.
Bad customer service. Won’t be taking anything to them again.

I was returning two used CD’s purchased a few weeks ago: one was defective. When I presented the items to the associate, I was told I would only get store credit for the defective item. I explained that the item was defective, but she told me that «Used Guaranteed» would only allow me to exchange it for another item. I have been a customer of FYE for several years, and I have never had a problem like this. If a used item is defective, why should I be penalized? Granted it was only a couple of dollars, but it’s the principle.
The associate, which happens to be the manager, said that they «very rarely get a return that was bought at their store, but rather from the Tukwila location.» I thought that this comment was not only unnecessary but it’s also a defamation of the franchise. I have shopped at both the Tukwila and Tacoma locations, but the Tacoma location is more convenient to my home location in Olympia.
I have been a customer from FYE stores for over a decade and a customer of affiliated stores for over twice that long. This experience has caused me to re-​evaluate my future purchases from FYE and I will probably never buy another used item.
DB

Since Suncoast closed in 2010, and Sam Goody is long gone, I find myself in here a lot more often these days. F.Y.E. has improved over the years and become more of a hybrid of movies and music since the above mentioned chains have withered away.
Their selection is fairly thorough, and many obscure and hard to find DVDs/​CDs are readily in stock, granted they tend to charge full MSRP for them. BUT, you will also occasionally find a rare movie and find it on sale. I rarely come into F.Y.E. looking for a specific title but just browse their sales and more often than not I find a treasure.
I am not giving them a solid review for a couple of reasons: 1. Their pricing can be steep so know what you are willing to pay and what others sell it for before going in. 2. Their registers often don’t ring up their sale prices. About every other time I’ve bought something the price rang up incorrectly and if you catch it and say something I’ve never had a problem; they make it the correct price. However, last summer, I bought a Billy Idol CD that was on sale for $ 9.99 but rang up at $ 14.99, and I didn’t catch it until I got home and I even called to tell them and the «manager» said «How do I know you’re telling the truth? I can’t do anything for you.» As you can imagine that’s an infuriating response, and I even wrote their corporate site and got no response. Those are fairly serious failures in my book. On a second occasion, the same lady (thin, red hair, Flock of Seagulls hair) got fairly snooty with me and took her frustrations out on me over her not being able to find a supposedly «in stock» DVD I was looking for. She dismissed me with a hand gesture and said, «You’ll just have to order it on line, or look for it in the store yourself.» WOW. Naturally, I found it within 30 seconds of looking.
Being a lone survivor in DVD/​CD sales at the Tacoma Mall, you sorta take what you can get. But still, be thrifty and know that this place CAN have good deals, but you have to be aware. Moreso they’re useful for their fairly unique selection, but their customer service can be blatantly rude and discourteous. And Jesus man, for the 5^th time I don’t have a Backstage Pass Rewards Card, No I would not like one, nor would I like to purchase CD protection for $ 2 for my $ 6.99 item, and no I would NOT like your «two free magazine subscriptions».

If you’re going to buy a movie new here, you’re going to pay a high price for it. Most of the new DVDs I saw were on «sale» for over $ 20.
However, if you’re not opposed to used movies, you can get some great deals on used DVDs and BluRays. Their used selection is extensive and they’re all in great shape. I’ll be coming back every now and then to check on their used BluRay selection.
I bought two used DVDs and got the third for free. You can’t beat that!
The service, however, has much to be desired!